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Changes for page Using SupportNet

Last modified by Alexander Holmes on 2026/08/19 16:33
From version 19.1
edited by Anton Pintar
on 2017/06/15 09:11
Change comment: There is no comment for this version
To version 15.1
edited by 62a391529b728c006a95cf04
on 2017/06/15 08:57
Change comment: There is no comment for this version

Summary

Details

Page properties
Author
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1 -XWiki.anton@remc1_org
1 +XWiki.62a391529b728c006a95cf04
Content
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73 73  === {{id name="WUPHD"/}}WUPHD ===
74 74  
75 75  (% style="margin-left: 120.0px;" %)
76 -This is for WUPHD Employees. When Creating the ticket you will have to select the building in which you are currently having your support issue.
76 +This is for WUPHD Employees. When Creating the ticket you will have to select which building in which you are currently having your support issue.
77 77  
78 78  (% style="margin-left: 90.0px;" %)
79 79  === {{id name="Other"/}}Other ===
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90 90  == {{id name="Web-Chat"/}}Web Chat ==
91 91  
92 92  (% style="margin-left: 60.0px;" %)
93 -The second option is to use the web chat feature located in the lower right part of the screen. This is a little blue box that says "We're online! Need Help?". **Remember web chat is available during normal office hours listed above.** If it is after hours use the email method or submit a ticket using the web ticket submission form. Both methods are explained on this page.
93 +The second option is to use the web chat option the the lower right part of the screen. This is a little blue box that says "We're online! Need Help?". **Remember web chat is available during normal office hours listed above.** If its after hours use the email method or submit a ticket using the web ticket submission form. Both methods are explained on this page.
94 94  
95 95  *
96 96  **
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113 113  = {{id name="What-to-Include-in-the-Ticket"/}}What to Include in the Ticket =
114 114  
115 115  (% style="margin-left: 30.0px;" %)
116 -It is very important that we get as much information as possible. The more descriptive you can be about your issue, the farther along we will be toward a resolution. With enough info we may be able to solve your issue immediately and simply reply back with the fix/solution.
116 +It is very important that we get as much information as possible from the user. The more descriptive you can be about your issue, the farther along we will be toward a resolution. With enough info we may be able to solve your issue immediately and simply reply back with the fix/solution.
117 117  
118 118  (% style="margin-left: 30.0px;" %)
119 119  The following are some items that should be shared immediately upon ticket creation (via web ticket, email ticket, web chat or when you call in):
Confluence.Code.ConfluencePageClass[0]
id
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1 -17188226
1 +17188255