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Changes for page Using SupportNet

Last modified by Alexander Holmes on 2026/08/19 16:33
From version 19.1
edited by Anton Pintar
on 2017/06/15 09:11
Change comment: There is no comment for this version
To version 18.1
edited by Anton Pintar
on 2017/06/15 09:07
Change comment: There is no comment for this version

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113 113  = {{id name="What-to-Include-in-the-Ticket"/}}What to Include in the Ticket =
114 114  
115 115  (% style="margin-left: 30.0px;" %)
116 -It is very important that we get as much information as possible. The more descriptive you can be about your issue, the farther along we will be toward a resolution. With enough info we may be able to solve your issue immediately and simply reply back with the fix/solution.
116 +It is very important that we get as much information as possible from the user. The more descriptive you can be about your issue, the farther along we will be toward a resolution. With enough info we may be able to solve your issue immediately and simply reply back with the fix/solution.
117 117  
118 118  (% style="margin-left: 30.0px;" %)
119 119  The following are some items that should be shared immediately upon ticket creation (via web ticket, email ticket, web chat or when you call in):
Confluence.Code.ConfluencePageClass[0]
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1 -17188226
1 +17188234