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Changes for page Using SupportNet

Last modified by Alexander Holmes on 2026/08/19 16:33
From version 19.1
edited by Anton Pintar
on 2017/06/15 09:11
Change comment: There is no comment for this version
To version 22.1
edited by Josh Hiner
on 2017/06/20 09:32
Change comment: There is no comment for this version

Summary

Details

Page properties
Author
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1 -XWiki.anton@remc1_org
1 +XWiki.josh@remc1_org
Content
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11 11  == {{id name="Phone-call"/}}Phone call ==
12 12  
13 13  (% style="margin-left: 60.0px;" %)
14 -Some issues may be easier to explain verbally and also require the most immediate assistance. To submit a ticket via phone call and
14 +Some issues may be easier to explain verbally and also require the most immediate assistance. To submit a ticket via phone call and have a helpdesk representative assist immediately call the Helpdesk at 1-906-487-7624.
15 15  
16 16  (% style="margin-left: 60.0px;" %)
17 -have a helpdesk representative assist immediately call the Helpdesk at 1-906-487-7624.
17 +When you call you will be connected to supportnet staff who will create a ticket for your issue and begin working with you to solve your issue immediately.
18 18  
19 -(% style="margin-left: 60.0px;" %)
20 -When you call you will be connected to supportnet staff who will create a ticket for your issue and begin working with you to solve
21 -
22 -(% style="margin-left: 60.0px;" %)
23 -your issue immediately.
24 -
25 25  (% style="margin-left: 30.0px;" %)
26 26  == {{id name="Online"/}}Online ==
27 27  
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35 35  (% class="confluence-embedded-file-wrapper confluence-embedded-manual-size" %)[[image:attach:Waystosubmitaticket.PNG||height="400"]]
36 36  
37 37  (% style="margin-left: 30.0px;" %)
38 -== {{id name="Submit-a-Ticket"/}}Submit a Ticket ==
32 +== {{id name="Submit-a-Ticket-Via-support.remc1.net-Website"/}}Submit a Ticket Via support.remc1.net Website ==
39 39  
40 40  (% style="margin-left: 60.0px;" %)
41 41  The first option is to go to the "Submit a Ticket" section on the main page.
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52 52  \\
53 53  
54 54  (% style="margin-left: 90.0px;" %)
55 -(% style="font-size: 16.0px;font-weight: bold;" %)Onsite
49 +=== {{id name="Onsite"/}}(% style="font-size: 16.0px;font-weight: bold;" %)Onsite (%%) ===
56 56  
57 57  (% style="margin-left: 120.0px;" %)
58 58  This will be used if you have a specific onsite that comes to your District/Organization under a REMC1 Supportnet support contract. This includes the CCISD and GOISD districts with the exceptions of Finlandia and WUPHD where these organizations have their own buttons.
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id
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1 -17188226
1 +17189749