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Changes for page Using SupportNet

Last modified by Alexander Holmes on 2026/08/19 16:33
From version 23.1
edited by Josh Hiner
on 2017/06/20 09:33
Change comment: There is no comment for this version
To version 24.1
edited by Josh Hiner
on 2017/06/20 09:34
Change comment: There is no comment for this version

Summary

Details

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Content
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28 28  (% style="margin-left: 60.0px;" %)
29 29  (% class="confluence-embedded-file-wrapper confluence-embedded-manual-size" %)[[image:attach:Waystosubmitaticket.PNG||height="400"]]
30 30  
31 -(% style="margin-left: 30.0px;" %)
32 -== {{id name="Submit-a-Ticket-Via-support.remc1.net-Website"/}}Submit a Ticket Via support.remc1.net Website ==
33 -
34 34  (% style="margin-left: 60.0px;" %)
32 +=== {{id name="Submit-a-Ticket-Via-support.remc1.net-Website"/}}Submit a Ticket Via support.remc1.net Website ===
33 +
34 +(% style="margin-left: 90.0px;" %)
35 35  The first option is to go to the "Submit a Ticket" section on the main page.
36 36  
37 -(% style="margin-left: 60.0px;" %)
37 +(% style="margin-left: 90.0px;" %)
38 38  Here you will see five options: Onsite, Internet, Finlandia, WUPHD and Other. Pick the button that best describes what organization you are submitting a ticket from.
39 39  
40 -(% style="margin-left: 60.0px;" %)
40 +(% style="margin-left: 90.0px;" %)
41 41  For instance if you are a member of Supportnet (if you subscribe to supportnet services and have a REMC1 onsite that visits your district under contract) Select Onsite.
42 42  
43 -(% style="margin-left: 60.0px;" %)
43 +(% style="margin-left: 90.0px;" %)
44 44  If you are an Internet (and firewall services) only client and your issue is related to your internet or firewall services then click Internet. This button is also used to open a video conference ticket.
45 45  
46 46  \\
47 47  
48 -(% style="margin-left: 90.0px;" %)
49 -=== {{id name="Onsite"/}}(% style="font-size: 16.0px;font-weight: bold;" %)Onsite (%%) ===
50 -
51 51  (% style="margin-left: 120.0px;" %)
49 +==== {{id name="Onsite"/}}(% style="font-size: 16.0px;font-weight: bold;" %)Onsite (%%) ====
50 +
51 +(% style="margin-left: 150.0px;" %)
52 52  This will be used if you have a specific onsite that comes to your District/Organization under a REMC1 Supportnet support contract. This includes the CCISD and GOISD districts with the exceptions of Finlandia and WUPHD where these organizations have their own buttons.
53 53  
54 -(% style="margin-left: 90.0px;" %)
55 -=== {{id name="Internet"/}}Internet ===
56 -
57 57  (% style="margin-left: 120.0px;" %)
55 +==== {{id name="Internet"/}}Internet ====
56 +
57 +(% style="margin-left: 150.0px;" %)
58 58  This is for if you are connected, but not directly supported by REMC1 or would like to setup a Video Conference (ex: DIISD, CLK etc).
59 59  
60 -(% style="margin-left: 90.0px;" %)
61 -=== {{id name="Finlandia"/}}Finlandia ===
62 -
63 63  (% style="margin-left: 120.0px;" %)
61 +==== {{id name="Finlandia"/}}Finlandia ====
62 +
63 +(% style="margin-left: 150.0px;" %)
64 64  This is for Finlandia Students and Staff. With this link you will have to specify if you are Student or Staff as well as the building you are located in.
65 65  
66 -(% style="margin-left: 90.0px;" %)
67 -=== {{id name="WUPHD"/}}WUPHD ===
68 -
69 69  (% style="margin-left: 120.0px;" %)
67 +==== {{id name="WUPHD"/}}WUPHD ====
68 +
69 +(% style="margin-left: 150.0px;" %)
70 70  This is for WUPHD Employees. When Creating the ticket you will have to select the building in which you are currently having your support issue.
71 71  
72 -(% style="margin-left: 90.0px;" %)
73 -=== {{id name="Other"/}}Other ===
74 -
75 75  (% style="margin-left: 120.0px;" %)
73 +==== {{id name="Other"/}}Other ====
74 +
75 +(% style="margin-left: 150.0px;" %)
76 76  This will be used if you do not fall into any of the other categories. (eg: State of Michigan, Outside entity needing support regarding any REMC1 services)
77 77  
78 78  {{info title="Note"}}
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1 -17189711
1 +17189703