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Changes for page Using SupportNet

Last modified by Alexander Holmes on 2026/08/19 16:33
From version 25.1
edited by Josh Hiner
on 2017/06/20 09:35
Change comment: There is no comment for this version
To version 24.1
edited by Josh Hiner
on 2017/06/20 09:34
Change comment: There is no comment for this version

Summary

Details

Page properties
Content
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80 80  The same options can be accessed form the "Submit a Ticket" button at the top of the screen.
81 81  {{/info}}
82 82  
83 -(% style="margin-left: 60.0px;" %)
84 -=== {{id name="Online-Web-Chat"/}}Online Web Chat ===
83 +(% style="margin-left: 30.0px;" %)
84 +== {{id name="Online-Web-Chat"/}}Online Web Chat ==
85 85  
86 -(% style="margin-left: 90.0px;" %)
86 +(% style="margin-left: 60.0px;" %)
87 87  The second option is to use the web chat feature located in the lower right part of the screen. This is a little blue box that says "We're online! Need Help?". **Remember web chat is available during normal office hours listed above.** If it is after hours use the email method or submit a ticket using the web ticket submission form. Both methods are explained on this page.
88 88  
89 89  *
90 90  **
91 -*** (((
92 -* Clicking on that will bring up a chat box that will request your name and email address.** Please use your Work/School email address. We will use this email address to create you a ticket and send updates. Your work/school email also helps show us we are authorized to speak with you regarding your support issue (for confidential/privacy reasons).**
91 +*** Clicking on that will bring up a chat box that will request your name and email address.** Please use your Work/School email address. We will use this email address to create you a ticket and send updates. Your work/school email also helps show us we are authorized to speak with you regarding your support issue (for confidential/privacy reasons).**
92 +*** Type your problem into the message box. This will be instantly messaged to the Supportnet team. 
93 +**** It is important that you give as much detail as possible so the Supportnet staff can begin working on your issue immediately.
93 93  
94 -Type your problem into the message box. This will be instantly messaged to the Supportnet team. 
95 -
96 -*
97 -** It is important that you give as much detail as possible so the Supportnet staff can begin working on your issue immediately.
98 -)))
99 -
100 -(% style="margin-left: 90.0px;" %)
95 +(% style="margin-left: 60.0px;" %)
101 101  This will begin a back and forth chat between the user and the Supportnet staff. A ticket will be created for you by the staff member who helped you. A picture of the web chat client is shown below.
102 102  
103 -(% style="margin-left: 90.0px;" %)
98 +(% style="margin-left: 60.0px;" %)
104 104  (% class="confluence-embedded-file-wrapper confluence-embedded-manual-size" %)[[image:attach:webchat.PNG||height="400"]]
105 105  
106 -(% style="margin-left: 60.0px;" %)
107 -=== {{id name="Email-Support-to-Create-a-Ticket"/}}Email Support to Create a Ticket ===
101 +(% style="margin-left: 30.0px;" %)
102 +== {{id name="Email-Support-to-Create-a-Ticket"/}}Email Support to Create a Ticket ==
108 108  
109 -(% style="margin-left: 90.0px;" %)
104 +(% style="margin-left: 60.0px;" %)
110 110  The third online option is to send an email to [[support@remc1.net.>>mailto:support@remc1.net.||rel="nofollow" shape="rect" class="external-link"]]** Use only your work email to send the ticket.** Be sure to give a brief summary of your issue in the subject line of that email and be as descriptive as possible in the body. Again, please see [[What to Include in the Ticket>>url:https://confluence.remc1.net/display/PS/What+to+Include+in+the+Ticket||shape="rect"]] for further details. ** Please use your Work/School email address. We will use this email address to create you a ticket and send updates. Your work/school email also helps show us we are authorized to speak with you regarding your support issue (for confidential/privacy reasons).**
111 111  
112 -(% style="margin-left: 30.0px;" %)
113 113  = {{id name="What-to-Include-in-the-Ticket"/}}What to Include in the Ticket =
114 114  
115 115  (% style="margin-left: 30.0px;" %)
Confluence.Code.ConfluencePageClass[0]
id
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1 -17188077
1 +17189703