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Changes for page Using SupportNet

Last modified by Alexander Holmes on 2026/08/19 16:33
From version 31.1
edited by Josh Hiner
on 2017/10/27 11:32
Change comment: There is no comment for this version
To version 33.1
edited by Lauren Keller
on 2018/05/14 06:49
Change comment: There is no comment for this version

Summary

Details

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Author
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1 -XWiki.josh@remc1_org
1 +XWiki.lkeller@remc1_org
Content
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1 1  {{info}}
2 2  The REMC1 office is open from **7:30-5:00 (EDT) Monday-Friday** excluding holidays. During those times we have a fully staffed office and helpdesk working on any submitted helpdesk tickets or answering helpdesk calls.
3 3  
4 -Our main web page is https:~/~/support.remc1.net
4 +**Our main web page is [[https:~~/~~/support.remc1.net>>url:https://support.remc1.net||shape="rect"]]**
5 5  {{/info}}
6 6  
7 7  {{toc/}}
... ... @@ -33,7 +33,7 @@
33 33  === {{id name="Email-Support-to-Create-a-Ticket"/}}__**Email Support to Create a Ticket**__ ===
34 34  
35 35  (% style="margin-left: 90.0px;" %)
36 -The third online option is to send an email to [[support@remc1.net.>>mailto:support@remc1.net.||rel="nofollow" shape="rect" class="external-link"]]** Use only your work email to send the ticket.** Be sure to give a brief summary of your issue in the subject line of that email and be as descriptive as possible in the body. Again, please see [[What to Include in the Ticket>>url:https://confluence.remc1.net/display/PS/What+to+Include+in+the+Ticket||shape="rect"]] for further details. ** Please use your Work/School email address. We will use this email address to create you a ticket and send updates. Your work/school email also helps show us we are authorized to speak with you regarding your support issue (for confidential/privacy reasons).**
36 +The third online option is to send an email to [[support@remc1.net.>>mailto:support@remc1.net.||rel="nofollow" shape="rect" class="external-link"]]** Use only your work email to send the ticket.** Be sure to give a brief summary of your issue in the subject line of that email and be as descriptive as possible in the body. Again, please see [[What to Include in the Ticket>>url:https://confluence.remc1.net/x/mYLQ#HowtouseSupportnet-WhattoIncludeintheTicket||shape="rect"]] for further details. ** Please use your Work/School email address. We will use this email address to create you a ticket and send updates. Your work/school email also helps show us we are authorized to speak with you regarding your support issue (for confidential/privacy reasons).**
37 37  
38 38  (% style="margin-left: 60.0px;" %)
39 39  === {{id name="Submit-a-Ticket-Via-our-Website---https://support.remc1.net"/}}(% class="confluence-embedded-file-wrapper confluence-embedded-manual-size" %)__Submit a Ticket Via our Website__ - (%%)__[[https:~~/~~/support.remc1.net>>url:https://support.remc1.net||shape="rect"]]__ ===
Confluence.Code.ConfluencePageClass[0]
id
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1 -17188627
1 +17184875