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Changes for page Using SupportNet

Last modified by Alexander Holmes on 2026/08/19 16:33
From version 33.1
edited by Lauren Keller
on 2018/05/14 06:49
Change comment: There is no comment for this version
To version 34.1
edited by 62a3916e76c0360069f5d527
on 2018/10/15 08:59
Change comment: There is no comment for this version

Summary

Details

Page properties
Author
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1 -XWiki.lkeller@remc1_org
1 +XWiki.62a3916e76c0360069f5d527
Content
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105 105  The following are some items that should be shared immediately upon ticket creation (via web ticket, email ticket, web chat or when you call in):
106 106  
107 107  (% style="margin-left: 60.0px;" %)
108 -== {{id name="Full-name-of-business-or-school-district"/}}**Full name of business or school district** ==
108 +== {{id name="Full-name-of-agency-or-school-district"/}}**Full name of agency or school district** ==
109 109  
110 110  (% style="margin-left: 90.0px;" %)
111 -By giving the full name of the business or school district you are a part of we can verify we are authorized to speak with you regarding district issues which may be confidential, the Supportnet staff will also be able to assign the ticket to the correct business/district queue. By having the ticket assigned correctly, we can eliminate wasted time looking for information in the wrong place.
111 +By giving the full name of the agency or school district you are a part of we can verify we are authorized to speak with you regarding district issues which may be confidential, the Supportnet staff will also be able to assign the ticket to the correct agency/district queue. By having the ticket assigned correctly, we can eliminate wasted time looking for information in the wrong place.
112 112  
113 113  (% style="margin-left: 60.0px;" %)
114 114  == {{id name="Work/District-email"/}}**Work/District email** ==
Confluence.Code.ConfluencePageClass[0]
id
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1 -17184875
1 +17188575