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Changes for page Using SupportNet

Last modified by Alexander Holmes on 2026/08/19 16:33
From version 34.1
edited by 62a3916e76c0360069f5d527
on 2018/10/15 08:59
Change comment: There is no comment for this version
To version 31.1
edited by Josh Hiner
on 2017/10/27 11:32
Change comment: There is no comment for this version

Summary

Details

Page properties
Author
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1 -XWiki.62a3916e76c0360069f5d527
1 +XWiki.josh@remc1_org
Content
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1 1  {{info}}
2 2  The REMC1 office is open from **7:30-5:00 (EDT) Monday-Friday** excluding holidays. During those times we have a fully staffed office and helpdesk working on any submitted helpdesk tickets or answering helpdesk calls.
3 3  
4 -**Our main web page is [[https:~~/~~/support.remc1.net>>url:https://support.remc1.net||shape="rect"]]**
4 +Our main web page is https:~/~/support.remc1.net
5 5  {{/info}}
6 6  
7 7  {{toc/}}
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33 33  === {{id name="Email-Support-to-Create-a-Ticket"/}}__**Email Support to Create a Ticket**__ ===
34 34  
35 35  (% style="margin-left: 90.0px;" %)
36 -The third online option is to send an email to [[support@remc1.net.>>mailto:support@remc1.net.||rel="nofollow" shape="rect" class="external-link"]]** Use only your work email to send the ticket.** Be sure to give a brief summary of your issue in the subject line of that email and be as descriptive as possible in the body. Again, please see [[What to Include in the Ticket>>url:https://confluence.remc1.net/x/mYLQ#HowtouseSupportnet-WhattoIncludeintheTicket||shape="rect"]] for further details. ** Please use your Work/School email address. We will use this email address to create you a ticket and send updates. Your work/school email also helps show us we are authorized to speak with you regarding your support issue (for confidential/privacy reasons).**
36 +The third online option is to send an email to [[support@remc1.net.>>mailto:support@remc1.net.||rel="nofollow" shape="rect" class="external-link"]]** Use only your work email to send the ticket.** Be sure to give a brief summary of your issue in the subject line of that email and be as descriptive as possible in the body. Again, please see [[What to Include in the Ticket>>url:https://confluence.remc1.net/display/PS/What+to+Include+in+the+Ticket||shape="rect"]] for further details. ** Please use your Work/School email address. We will use this email address to create you a ticket and send updates. Your work/school email also helps show us we are authorized to speak with you regarding your support issue (for confidential/privacy reasons).**
37 37  
38 38  (% style="margin-left: 60.0px;" %)
39 39  === {{id name="Submit-a-Ticket-Via-our-Website---https://support.remc1.net"/}}(% class="confluence-embedded-file-wrapper confluence-embedded-manual-size" %)__Submit a Ticket Via our Website__ - (%%)__[[https:~~/~~/support.remc1.net>>url:https://support.remc1.net||shape="rect"]]__ ===
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105 105  The following are some items that should be shared immediately upon ticket creation (via web ticket, email ticket, web chat or when you call in):
106 106  
107 107  (% style="margin-left: 60.0px;" %)
108 -== {{id name="Full-name-of-agency-or-school-district"/}}**Full name of agency or school district** ==
108 +== {{id name="Full-name-of-business-or-school-district"/}}**Full name of business or school district** ==
109 109  
110 110  (% style="margin-left: 90.0px;" %)
111 -By giving the full name of the agency or school district you are a part of we can verify we are authorized to speak with you regarding district issues which may be confidential, the Supportnet staff will also be able to assign the ticket to the correct agency/district queue. By having the ticket assigned correctly, we can eliminate wasted time looking for information in the wrong place.
111 +By giving the full name of the business or school district you are a part of we can verify we are authorized to speak with you regarding district issues which may be confidential, the Supportnet staff will also be able to assign the ticket to the correct business/district queue. By having the ticket assigned correctly, we can eliminate wasted time looking for information in the wrong place.
112 112  
113 113  (% style="margin-left: 60.0px;" %)
114 114  == {{id name="Work/District-email"/}}**Work/District email** ==
Confluence.Code.ConfluencePageClass[0]
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1 -17188575
1 +17188627