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Changes for page Using SupportNet

Last modified by Alexander Holmes on 2026/08/19 16:33
From version 35.1
edited by 62a393fd954f50006fcdf210
on 2019/09/27 04:32
Change comment: There is no comment for this version
To version 41.1
edited by Alexander Holmes
on 2025/06/02 09:45
Change comment: There is no comment for this version

Summary

Details

Page properties
Title
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1 -How to use Supportnet
1 +Using SupportNet
Author
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1 -XWiki.62a393fd954f50006fcdf210
1 +XWiki.aholmes@remc1_org
Content
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57 57  This is for if you are connected, but not directly supported by REMC1 or would like to setup a Video Conference (ex: DIISD, CLK etc).
58 58  
59 59  (% style="margin-left: 120.0px;" %)
60 -==== {{id name="Finlandia"/}}Finlandia ====
61 -
62 -(% style="margin-left: 150.0px;" %)
63 -This is for Finlandia Students and Staff. With this link you will have to specify if you are Student or Staff as well as the building you are located in.
64 -
65 -(% style="margin-left: 120.0px;" %)
66 66  ==== {{id name="WUPHD"/}}WUPHD ====
67 67  
68 68  (% style="margin-left: 150.0px;" %)
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78 78  === {{id name="Online-Web-Chat"/}}__**Online Web Chat**__ ===
79 79  
80 80  (% style="margin-left: 90.0px;" %)
81 -The second option is to use the web chat feature located in the lower right part of the screen. This is a little blue bar that says "SupportNet Chat (online)". **Remember web chat is available during normal office hours listed above.** If it is after hours use the email method or submit a ticket using the web ticket submission form. Both methods are explained on this page.
75 +The second option is to use the web chat feature located in the lower right part of the screen. This is a little blue bar that says "SupportNet Chat (online)".
82 82  
83 83  *
84 84  **
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91 91  This will begin a back and forth chat between the user and the Supportnet staff. A ticket will be created for you by the staff member who helped you. A picture of the web chat client is shown below.
92 92  
93 93  (% style="margin-left: 90.0px;" %)
88 +**Remember web chat is available during normal office hours listed above.** If it is after hours you may still use this chat service to submit a ticket, but there will be no technician to answer.  If the little blue bar says "SupportNet Chat (offline)" but it is within normal business hours, **refresh the page**.  This should allow the chat to come back online.
89 +
90 +(% style="margin-left: 90.0px;" %)
94 94  (% class="confluence-embedded-file-wrapper confluence-embedded-manual-size" %)[[image:attach:image2019-9-27_8-29-26.png||height="400"]]
95 95  
96 96  (% style="margin-left: 30.0px;" %)
Confluence.Code.ConfluencePageClass[0]
id
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1 -17188546
1 +1196523995
title
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1 -How to use Supportnet
1 +Using SupportNet