Changes for page Using SupportNet
Last modified by Alexander Holmes on 2026/08/19 16:33
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... ... @@ -78,7 +78,7 @@ 78 78 === {{id name="Online-Web-Chat"/}}__**Online Web Chat**__ === 79 79 80 80 (% style="margin-left: 90.0px;" %) 81 -The second option is to use the web chat feature located in the lower right part of the screen. This is a little blue bar that says "SupportNet Chat (online)". 81 +The second option is to use the web chat feature located in the lower right part of the screen. This is a little blue bar that says "SupportNet Chat (online)". **Remember web chat is available during normal office hours listed above.** If it is after hours use the email method or submit a ticket using the web ticket submission form. Both methods are explained on this page. 82 82 83 83 * 84 84 ** ... ... @@ -91,9 +91,6 @@ 91 91 This will begin a back and forth chat between the user and the Supportnet staff. A ticket will be created for you by the staff member who helped you. A picture of the web chat client is shown below. 92 92 93 93 (% style="margin-left: 90.0px;" %) 94 -**Remember web chat is available during normal office hours listed above.** If it is after hours you may still use this chat service, but there will be no technician to answer. If the little blue bar says "SupportNet Chat (offline)" but it is within normal business hours, **refresh the page**. This should allow the chat to come back online. 95 - 96 -(% style="margin-left: 90.0px;" %) 97 97 (% class="confluence-embedded-file-wrapper confluence-embedded-manual-size" %)[[image:attach:image2019-9-27_8-29-26.png||height="400"]] 98 98 99 99 (% style="margin-left: 30.0px;" %)
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