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Changes for page Using SupportNet

Last modified by Alexander Holmes on 2026/08/19 16:33
From version 37.1
edited by 62a393fd954f50006fcdf210
on 2019/09/27 04:58
Change comment: There is no comment for this version
To version 38.1
edited by 62a393fd954f50006fcdf210
on 2019/09/27 04:59
Change comment: There is no comment for this version

Summary

Details

Page properties
Content
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91 91  This will begin a back and forth chat between the user and the Supportnet staff. A ticket will be created for you by the staff member who helped you. A picture of the web chat client is shown below.
92 92  
93 93  (% style="margin-left: 90.0px;" %)
94 -**Remember web chat is available during normal office hours listed above.** If it is after hours you may still use this chat service, but there will be no technician to answer.  If the little blue bar says "SupportNet Chat (offline)" but it is within normal business hours, **refresh the page**.  This should allow the chat to come back online.
94 +**Remember web chat is available during normal office hours listed above.** If it is after hours you may still use this chat service to submit a ticket, but there will be no technician to answer.  If the little blue bar says "SupportNet Chat (offline)" but it is within normal business hours, **refresh the page**.  This should allow the chat to come back online.
95 95  
96 96  (% style="margin-left: 90.0px;" %)
97 97  (% class="confluence-embedded-file-wrapper confluence-embedded-manual-size" %)[[image:attach:image2019-9-27_8-29-26.png||height="400"]]
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id
... ... @@ -1,1 +1,1 @@
1 -17188524
1 +798359565