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Changes for page Using SupportNet

Last modified by Alexander Holmes on 2026/08/19 16:33
From version 38.1
edited by 62a393fd954f50006fcdf210
on 2019/09/27 04:59
Change comment: There is no comment for this version
To version 36.1
edited by 62a393fd954f50006fcdf210
on 2019/09/27 04:50
Change comment: There is no comment for this version

Summary

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Content
... ... @@ -78,7 +78,7 @@
78 78  === {{id name="Online-Web-Chat"/}}__**Online Web Chat**__ ===
79 79  
80 80  (% style="margin-left: 90.0px;" %)
81 -The second option is to use the web chat feature located in the lower right part of the screen. This is a little blue bar that says "SupportNet Chat (online)".
81 +The second option is to use the web chat feature located in the lower right part of the screen. This is a little blue bar that says "SupportNet Chat (online)". **Remember web chat is available during normal office hours listed above.** If it is after hours use the email method or submit a ticket using the web ticket submission form. Both methods are explained on this page.
82 82  
83 83  *
84 84  **
... ... @@ -91,7 +91,7 @@
91 91  This will begin a back and forth chat between the user and the Supportnet staff. A ticket will be created for you by the staff member who helped you. A picture of the web chat client is shown below.
92 92  
93 93  (% style="margin-left: 90.0px;" %)
94 -**Remember web chat is available during normal office hours listed above.** If it is after hours you may still use this chat service to submit a ticket, but there will be no technician to answer.  If the little blue bar says "SupportNet Chat (offline)" but it is within normal business hours, **refresh the page**.  This should allow the chat to come back online.
94 +If the little blue bar says "SupportNet Chat (offline)" but it is within normal business hours, **refresh the page**.  This should allow the chat to come back online.
95 95  
96 96  (% style="margin-left: 90.0px;" %)
97 97  (% class="confluence-embedded-file-wrapper confluence-embedded-manual-size" %)[[image:attach:image2019-9-27_8-29-26.png||height="400"]]
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1 -798359565
1 +17188538