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Changes for page Using SupportNet

Last modified by Alexander Holmes on 2026/08/19 16:33
From version 42.1
edited by Alexander Holmes
on 2025/06/02 09:45
Change comment: Version published after converting to the new editor
To version 37.1
edited by 62a393fd954f50006fcdf210
on 2019/09/27 04:58
Change comment: There is no comment for this version

Summary

Details

Page properties
Title
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1 -Using SupportNet
1 +How to use Supportnet
Author
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1 -XWiki.aholmes@remc1_org
1 +XWiki.62a393fd954f50006fcdf210
Content
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57 57  This is for if you are connected, but not directly supported by REMC1 or would like to setup a Video Conference (ex: DIISD, CLK etc).
58 58  
59 59  (% style="margin-left: 120.0px;" %)
60 +==== {{id name="Finlandia"/}}Finlandia ====
61 +
62 +(% style="margin-left: 150.0px;" %)
63 +This is for Finlandia Students and Staff. With this link you will have to specify if you are Student or Staff as well as the building you are located in.
64 +
65 +(% style="margin-left: 120.0px;" %)
60 60  ==== {{id name="WUPHD"/}}WUPHD ====
61 61  
62 62  (% style="margin-left: 150.0px;" %)
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85 85  This will begin a back and forth chat between the user and the Supportnet staff. A ticket will be created for you by the staff member who helped you. A picture of the web chat client is shown below.
86 86  
87 87  (% style="margin-left: 90.0px;" %)
88 -**Remember web chat is available during normal office hours listed above.** If it is after hours you may still use this chat service to submit a ticket, but there will be no technician to answer.  If the little blue bar says "SupportNet Chat (offline)" but it is within normal business hours, **refresh the page**.  This should allow the chat to come back online.
94 +**Remember web chat is available during normal office hours listed above.** If it is after hours you may still use this chat service, but there will be no technician to answer.  If the little blue bar says "SupportNet Chat (offline)" but it is within normal business hours, **refresh the page**.  This should allow the chat to come back online.
89 89  
90 90  (% style="margin-left: 90.0px;" %)
91 91  (% class="confluence-embedded-file-wrapper confluence-embedded-manual-size" %)[[image:attach:image2019-9-27_8-29-26.png||height="400"]]
Confluence.Code.ConfluencePageClass[0]
id
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1 -1196524011
1 +17188524
title
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1 -Using SupportNet
1 +How to use Supportnet