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Changes for page Using SupportNet

Last modified by Alexander Holmes on 2026/08/19 16:33
From version 9.1
edited by Josh Hiner
on 2017/06/15 06:01
Change comment: There is no comment for this version
To version 7.1
edited by 62a3914d4e1a640070c59c92
on 2017/06/13 10:25
Change comment: There is no comment for this version

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1 -XWiki.josh@remc1_org
1 +XWiki.62a3914d4e1a640070c59c92
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1 -The REMC1 office is open from 7:30-5:00 (EDT) Monday-Friday excluding holidays and during those times we have a fully staffed office and helpdesk working on any submitted helpdesk tickets or answering helpdesk calls.
1 +The REMC1 office is open from 7:30-5:00 Monday-Friday excluding holidays. It is appropriate to submit tickets at any time within those hours.
2 2  
3 3  {{toc/}}
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8 8  
9 9  == {{id name="Phone-call"/}}Phone call ==
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11 -The easiest and quickest way to submit a ticket is via a phone call. To submit a ticket call the Helpdesk at 1-906-487-7624.
11 +The easiest and quickest way to submit a ticket is via a phone call. To submit a ticket call the Helpdesk at 1-906-487-7624 or toll free at 1-866-214-0978.
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13 13  When you call you will be connected to supportnet staff who will create a ticket for your issue and begin working on it with you.
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1 +17188396