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Changes for page How to use your Web Phone

Last modified by Josh Hiner on 2026/08/19 16:33
From version 1.1
edited by Josh Hiner
on 2020/12/17 07:36
Change comment: There is no comment for this version
To version 6.1
edited by Josh Hiner
on 2020/12/17 09:07
Change comment: There is no comment for this version

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2 2  
3 3  {{toc/}}
4 4  
5 -= {{id name="If-you-have-questions-or-problems-call-REMC1-Supportnet-(if-you-are-a-Supportnet-member)"/}}If you have questions or problems call REMC1 Supportnet (if you are a Supportnet member) =
5 +If you have questions or problems call REMC1 Supportnet (if you are a Supportnet member)
6 6  
7 7  * Here is how to get a hold of us. We can do a screen sharing event with you and work through your issue [[confluencePage:page:PS.How to use Supportnet]]
8 8  
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23 23  
24 24  = {{id name="3)-Im-logged-in!-How-do-I-use-this?"/}}3) Im logged in! How do I use this? =
25 25  
26 -* In the upper left corner should be a green phone icon. (If its not green it means there is something wrong with your connection. Contact REMC1 using the link "how to use supportnet" at the top of the page.
26 +* First: You need a headset with a mic OR... less desirable... you can use the mic built into your laptop and your computer speakers. You may have to tell your web browser which one to use. If you have problems please contact Supportnet via the How to use Supportnet link at the top of this page.
27 +* In the upper left corner should be a green phone icon. (If its not green it means there is something wrong with your connection. Contact Supportnet using the link "how to use supportnet" at the top of the page.)
28 +* Click on the phone icon
29 +* A window will pop up that looks like a phone number pad. Using your mouse or touchscreen click/tap the number to dial and hit call. Hit Hangup when done.
30 +* Make a test call to your Cell phone or alternate number to get the hang of it.
31 +* If incoming calls have been allowed you will hear a ringing from your headset or PC when a call comes in.
32 +
33 += {{id name="Ive-logged-in-but-it-says-I-have-a-blank-dashboard"/}}Ive logged in but it says I have a blank dashboard =
34 +
35 +1. Click the plus in the upper right corner (or click in the middle of the webpage) to create a new desktop.
36 +1. Now Click the Plus sign in the upper left corner. Add as many as you want but we recommend at least: Do not disturb, Call History, Voicemail and Presence.[[image:attach:Add-widget.png||height="400"]]
37 +1. Now in the same add widget window click on the tab at the top titled: side bar widgets (its the only other tab)
38 +1. Add the Phone widget. After doing so you will now see it in the upper left corner. You can now make and receive calls by clicking on this phone icon.
39 + [[image:attach:sidebar-widget-add.png||thumbnail="true" height="250"]]
40 +1. Now go up to the section "Im logged in how do I use this" for further instructions if needed.
41 +
42 += {{id name="Simple-troubleshooting-steps"/}}Simple troubleshooting steps =
43 +
44 +=== {{id name="The-phone-icon-is-Yellow-or-Red"/}}The phone icon is Yellow or Red ===
45 +
46 +* If the icon is not green its possible the VPN disconnected. Log out, re-connect the vpn, Log back in. If you still have an issue after trying that contact Supportnet via the "How to use Supportnet" link above
47 +
48 +=== {{id name="Im-logged-in-but-I-dont-see-the-phone-icon-in-the-upper-left-corner?"/}}Im logged in but I dont see the phone icon in the upper left corner? ===
49 +
50 +* You possible forgot to use https. Make sure you use https:~/~/name of your phone system here/ucp to connect. If you dont use https (secure connection) phone usage is not allowed.
51 +* If that doesnt work then your login may not have web phone enabled. Please contact Supportnet via the "How to use Supportnet" link above
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