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Changes for page How to use your Web Phone

Last modified by Josh Hiner on 2026/08/19 16:33
From version 10.1
edited by Josh Hiner
on 2021/01/19 10:57
Change comment: There is no comment for this version
To version 5.1
edited by Josh Hiner
on 2020/12/17 09:06
Change comment: There is no comment for this version

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4 4  
5 5  If you have questions or problems call REMC1 Supportnet (if you are a Supportnet member)
6 6  
7 -* Here is how to get a hold of us. We can do a screen sharing event with you and work through your issue [[doc:PS.How-to's and Solutions.How-To's.Using SupportNet.WebHome]]
7 +* Here is how to get a hold of us. We can do a screen sharing event with you and work through your issue [[confluencePage:page:PS.How to use Supportnet]]
8 8  
9 -= {{id name="1)-If-you-are-at-home-or-otherwise-not-connected-to-REMC1-first-connect-to-REMC1-with-the-Fortinet-SSL-VPN-client"/}}1) If you are at home or otherwise not connected to REMC1 first connect to REMC1 with the Fortinet SSL VPN client =
9 += {{id name="1)-If-you-are-not-connected-to-the-REMC1-WAN-first-connect-to-REMC1-with-the-SSLVPN"/}}1) If you are not connected to the REMC1 WAN first connect to REMC1 with the SSLVPN =
10 10  
11 11  * Many entities throughout the Upper Peninsula are serviced by REMC (all schools except EUP ISD schools and Baraga are serviced by REMC1, local gov, many universities etc.). For security and privacy reasons we will not post a list here. Ask your supervisor if unsure. If you are at a location serviced by REMC1 do not connect the vpn.
12 -* **If you are at home or otherwise not connecting from an organization who is serviced by REMC1** then you must first connect to REMC1 via a vpn
13 -* **You will get your username and password from REMC1.** Please see the section above "if you have problems or questions" and see the "How to use Supportnet" link for our contact info.
14 -* If you are part of the Finlandia COVID Call Center you have access through your network login and password supplied by the school. Click here to setup the VPN [[confluencePage:page:PS.Finlandia SSL VPN]]
15 -* Otherwise Here are **instructions on setting it up but we will need to allow you access** and likely supply you with a username and password: [[doc:PS.VPN.District SSL VPN Connection And Clients.WebHome]]
12 +* If you are at home or otherwise not connecting from an organization who is serviced by REMC1 then you must first connect to REMC1 via a vpn
13 +* You will get your username and password from REMC1. Please see the section above "if you have problems or questions" and see the "How to use Supportnet" link for our contact info.
14 +* Here are instructions on setting it up but we will need to allow you access and likely supply you with a username and password: [[doc:PS.VPN.District SSL VPN Connection And Clients.WebHome]]
16 16  
17 17  = {{id name="2)-Using-your-web-browser-connect-to-your-agencies-phone-system"/}}2) Using your web browser connect to your agencies phone system =
18 18  
19 19  * For example [[https:~~/~~/voip.remc1.net/ucp/>>url:https://voip.remc1.net/ucp/||shape="rect"]] (but you need to replace "voip.remc1.net" with your schools phone system address in most cases.
20 -* **Its important to note the "https" piece. If you forget this piece the web phone will not** work. You must connect via https or the phone will appear read/disconnected when you log in.
19 +* Its important to note the "https" piece. If you forget this piece the web phone will not work. You must connect via https or the phone will appear read/disconnected when you log in.
21 21  * Log into the phone system with the username and password supplied by REMC1.  Please see the section above "if you have problems or questions" and see the "How to use Supportnet" link for our contact info.
22 -* **Chrome may ask you if its OK to use your microphone. SAY YES!** If you say No then you'll have to re-approve it in the settings of your web browser.
23 -* Once logged in for the first time you **will get a blank dashboard. Please go to the section below "Ive Logged in but it says I have a blank dashboard** and there is no phone icon in the upper left corner
21 +* Chrome may ask you if its OK to use your microphone. SAY YES! If you say No then you'll have to re-approve it in the settings of your web browser.
22 +* Once logged in for the first time you will get a blank dashboard. Please go to the section below "Ive Logged in but it says I have a blank dashboard and there is no phone icon in the upper left corner
24 24  
25 25  = {{id name="3)-Im-logged-in!-How-do-I-use-this?"/}}3) Im logged in! How do I use this? =
26 26  
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38 38  1. Now in the same add widget window click on the tab at the top titled: side bar widgets (its the only other tab)
39 39  1. Add the Phone widget. After doing so you will now see it in the upper left corner. You can now make and receive calls by clicking on this phone icon.
40 40   [[image:attach:sidebar-widget-add.png||thumbnail="true" height="250"]]
41 -1. Now go up to the section "Im logged in how do I use this" for further instructions if needed.
42 42  
43 43  = {{id name="Simple-troubleshooting-steps"/}}Simple troubleshooting steps =
44 44  
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