Wiki source code of Troubleshooting VoIP Phones

Last modified by Wyatt Gerner on 2026/08/19 16:33

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Lauren Keller 3.1 1 {{toc/}}
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Wyatt Gerner 5.1 3 (% style="" %)
Lauren Keller 3.1 4 == {{id name="Message-Light-Stays-On"/}}Message Light Stays On ==
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Lauren Keller 3.1 7 If there are no new messages and the message light stays on:
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Lauren Keller 3.1 10 * Hang up the phone
11 * Pick the receiver back up
12 * When you hear a dial tone, press "*790"
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18 == {{id name="Date/Time-are-out-of-Sync"/}}Date/Time are out of Sync ==
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21 If the date/time are out of sync with the actual date/time
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Wyatt Gerner 6.1 24 * Unplug the phone's Ethernet cord for 10 seconds.
Wyatt Gerner 5.1 25 * After the phone has restarted it should give the correct date/time as it syncs with the VoIP server.
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