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Last modified by Chase Eckert on 2026/08/19 16:33
From version 11.1
edited by 62a391539b728c006a95cf09
on 2020/03/26 08:35
Change comment: There is no comment for this version
To version 25.1
edited by Zachary Griffith
on 2020/06/19 04:43
Change comment: There is no comment for this version

Summary

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Author
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1 -XWiki.62a391539b728c006a95cf09
1 +XWiki.zgriffith@remc1_org
Content
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1 -= =
2 -
3 3  {{toc/}}
4 4  
5 -Jitsi Softphone
6 -
7 7  = {{id name="BEFORE-Starting-You-will-need"/}}BEFORE Starting You will need =
8 8  
9 9  * Have the REMC1 SSLVPN setup if you are connecting from home/offsite.
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11 11  * The password for your new extension (the extension REMC1 created for your Voip Soft Phone (Jitsi)
12 12  * The address of your phone system (The Voip Soft Phone (Jitsi) Connects to your phone system).
13 13  
10 += {{id name="Jitsi-Softphone"/}}Jitsi Softphone =
11 +
14 14  == {{id name="Install-and-setup"/}}Install and setup ==
15 15  
16 16  === {{id name="Download"/}}Download ===
17 17  
18 -* Main Downloads Section: [[https:~~/~~/jitsi.org/downloads/>>url:https://jitsi.org/downloads/||shape="rect"]]
19 -* Windows (select the file titled "latest") [[Windows Jitsi MSI Installer Archive>>url:https://download.jitsi.org/jitsi/msi/||style="text-decoration: none;text-align: left;" shape="rect"]]  [[Latest MSI>>url:https://download.jitsi.org/jitsi/msi/jitsi-latest-x64.msi||shape="rect"]]
16 +* Main Downloads Section: [[https:~~/~~/desktop.jitsi.org/Main/Download>>url:https://desktop.jitsi.org/Main/Download||shape="rect"]]
17 +* Windows: [[Latest MSI>>url:https://github.com/jitsi/jitsi/releases/download/Jitsi-2.10/jitsi-2.10.5550-x64.msi||shape="rect"]](6/19/2020)
20 20  * OSX/Mac/Apple: [[https:~~/~~/download.jitsi.org/jitsi/macosx/jitsi-latest.dmg>>url:https://download.jitsi.org/jitsi/macosx/jitsi-latest.dmg||shape="rect"]]
21 21  * Android, IOS are available on the App Store and Google Play respectively
20 +* GitHub for older releases
22 22  
23 23  === {{id name="Install"/}}Install ===
24 24  
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76 76  
77 77  = {{id name="Android-Native-Soft-Client"/}}Android Native Soft Client =
78 78  
79 -This section is for native android sip connections.
78 +This section is for native android sip connections. You will need the FortiClient SSL VPN connected for this to work.
80 80  
81 -\\
80 +== {{id name="Setup"/}}Setup ==
82 82  
82 +1. open phone app
83 +1. 3 dots in the upper right
84 +1. settings
85 +1. calls
86 +1. calling accounts
87 +1. enable "receive incoming calls"
88 +1. sip accounts
89 +1. push the plus in the upper right
90 +1. set the username as your ext
91 +1. put in your password
92 +1. set the server to the dns name of the voip server.
93 +11. Example: voip.ccisd.adremc1.org
94 +1. Port number should be 5060
95 +1. transport type should be UDP
96 +1. set send keep-alive to always send
97 +
98 +Example:
99 +
100 +[[image:attach:Screenshot_20200326-114906.png||thumbnail="true" height="250"]]
101 +
102 +== {{id name="Disable-WiFi-Sleep"/}}Disable WiFi Sleep ==
103 +
104 +On Android 10 on a Pixel 3 and newer, it is disabled by default. Other versions you may need to disable it.
105 +
106 +* go to you phone settings
107 +* click on network & internet
108 +* click wifi
109 +* click wifi preferences
110 +* there will be an option to disable wifi sleep
111 +
83 83  \\
84 84  
114 +== {{id name="Transfering-Calls"/}}Transfering Calls ==
115 +
116 +While on the call open up your keypad and type ~#~# then the extension to transfer to. You will hear a dial tone as soon as you press ~#~# you will hear a voice say transfer, then just type the extension and it will transfer the call and hang you up.
117 +
118 +== {{id name="Issues-with-calls"/}}Issues with calls ==
119 +
120 +=== {{id name="Issues-placing-an-sip-call"/}}Issues placing an sip call ===
121 +
122 +If you are having issues placing the sip call you may need to go into your call settings.
123 +
124 +* click on calling accounts
125 +* under make calls with, choose ask first
126 +* under use sip calling set to for all calls. When you no longer need this you may need to turn that back to use for sip only.
127 +
128 +=== {{id name="Connection-issues"/}}Connection issues ===
129 +
130 +If you have issues with the sip connecting
131 +
132 +* open phone app
133 +* 3 dots in the upper right
134 +* settings
135 +* calls
136 +* calling accounts
137 +* sip accounts, this will show you the status of it
138 +* If it doesn't say receiving calls then
139 +* go back one page to the calling accounts page
140 +* Click on all calling accounts
141 +* toggle that off and back on
142 +* go back to calling accounts
143 +* click on sip accounts and check its status again
144 +* if it still doesn't say connected then go back to the previous page, calling accounts
145 +* Click on the sip account name
146 +* click to open optional settings
147 +* You may need to change a setting for "set send keep-alive to always send" change that to "auto" save
148 +* go back to the setting and change it back to "always send"
149 +* go back to calling accounts
150 +* click on all calling accounts and check its status again. You can try toggling it off and on again.
151 +
152 +You will still be able to receive calls from your cell provider, both while on the sip call and not.
153 +
85 85  \\
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