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Last modified by Chase Eckert on 2026/08/19 16:33
From version 12.1
edited by 62a391539b728c006a95cf09
on 2020/03/26 08:36
Change comment: There is no comment for this version
To version 24.1
edited by cstopel@remc1_org
on 2020/03/27 04:20
Change comment: There is no comment for this version

Summary

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1 -XWiki.62a391539b728c006a95cf09
1 +XWiki.cstopel@remc1_org
Content
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1 -= =
2 -
3 3  {{toc/}}
4 4  
5 5  = {{id name="BEFORE-Starting-You-will-need"/}}BEFORE Starting You will need =
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76 76  
77 77  = {{id name="Android-Native-Soft-Client"/}}Android Native Soft Client =
78 78  
79 -This section is for native android sip connections.
77 +This section is for native android sip connections. You will need the FortiClient SSL VPN connected for this to work.
80 80  
81 -\\
79 +== {{id name="Setup"/}}Setup ==
82 82  
81 +1. open phone app
82 +1. 3 dots in the upper right
83 +1. settings
84 +1. calls
85 +1. calling accounts
86 +1. enable "receive incoming calls"
87 +1. sip accounts
88 +1. push the plus in the upper right
89 +1. set the username as your ext
90 +1. put in your password
91 +1. set the server to the dns name of the voip server.
92 +11. Example: voip.ccisd.adremc1.org
93 +1. Port number should be 5060
94 +1. transport type should be UDP
95 +1. set send keep-alive to always send
96 +
97 +Example:
98 +
99 +[[image:attach:Screenshot_20200326-114906.png||thumbnail="true" height="250"]]
100 +
101 +== {{id name="Disable-WiFi-Sleep"/}}Disable WiFi Sleep ==
102 +
103 +On Android 10 on a Pixel 3 and newer, it is disabled by default. Other versions you may need to disable it.
104 +
105 +* go to you phone settings
106 +* click on network & internet
107 +* click wifi
108 +* click wifi preferences
109 +* there will be an option to disable wifi sleep
110 +
83 83  \\
84 84  
113 +== {{id name="Transfering-Calls"/}}Transfering Calls ==
114 +
115 +While on the call open up your keypad and type ~#~# then the extension to transfer to. You will hear a dial tone as soon as you press ~#~# you will hear a voice say transfer, then just type the extension and it will transfer the call and hang you up.
116 +
117 +== {{id name="Issues-with-calls"/}}Issues with calls ==
118 +
119 +=== {{id name="Issues-placing-an-sip-call"/}}Issues placing an sip call ===
120 +
121 +If you are having issues placing the sip call you may need to go into your call settings.
122 +
123 +* click on calling accounts
124 +* under make calls with, choose ask first
125 +* under use sip calling set to for all calls. When you no longer need this you may need to turn that back to use for sip only.
126 +
127 +=== {{id name="Connection-issues"/}}Connection issues ===
128 +
129 +If you have issues with the sip connecting
130 +
131 +* open phone app
132 +* 3 dots in the upper right
133 +* settings
134 +* calls
135 +* calling accounts
136 +* sip accounts, this will show you the status of it
137 +* If it doesn't say receiving calls then
138 +* go back one page to the calling accounts page
139 +* Click on all calling accounts
140 +* toggle that off and back on
141 +* go back to calling accounts
142 +* click on sip accounts and check its status again
143 +* if it still doesn't say connected then go back to the previous page, calling accounts
144 +* Click on the sip account name
145 +* click to open optional settings
146 +* You may need to change a setting for "set send keep-alive to always send" change that to "auto" save
147 +* go back to the setting and change it back to "always send"
148 +* go back to calling accounts
149 +* click on all calling accounts and check its status again. You can try toggling it off and on again.
150 +
151 +You will still be able to receive calls from your cell provider, both while on the sip call and not.
152 +
85 85  \\
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