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Last modified by Chase Eckert on 2026/08/19 16:33
From version 18.1
edited by cstopel@remc1_org
on 2020/03/26 08:52
Change comment: There is no comment for this version
To version 24.1
edited by cstopel@remc1_org
on 2020/03/27 04:20
Change comment: There is no comment for this version

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... ... @@ -74,7 +74,7 @@
74 74  
75 75  = {{id name="Android-Native-Soft-Client"/}}Android Native Soft Client =
76 76  
77 -This section is for native android sip connections.
77 +This section is for native android sip connections. You will need the FortiClient SSL VPN connected for this to work.
78 78  
79 79  == {{id name="Setup"/}}Setup ==
80 80  
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88 88  1. push the plus in the upper right
89 89  1. set the username as your ext
90 90  1. put in your password
91 -1. set the server to voip.ccisd.adremc1.org
91 +1. set the server to the dns name of the voip server.
92 +11. Example: voip.ccisd.adremc1.org
92 92  1. Port number should be 5060
93 93  1. transport type should be UDP
94 94  1. set send keep-alive to always send
95 -1. [[image:attach:Screenshot_20200326-114906.png||thumbnail="true" height="250"]]
96 96  
97 +Example:
98 +
99 +[[image:attach:Screenshot_20200326-114906.png||thumbnail="true" height="250"]]
100 +
97 97  == {{id name="Disable-WiFi-Sleep"/}}Disable WiFi Sleep ==
98 98  
99 -On Android 10 it is disabled by default. Other versions you may need to disable it.
103 +On Android 10 on a Pixel 3 and newer, it is disabled by default. Other versions you may need to disable it.
100 100  
101 101  * go to you phone settings
102 102  * click on network & internet
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110 110  
111 111  While on the call open up your keypad and type ~#~# then the extension to transfer to. You will hear a dial tone as soon as you press ~#~# you will hear a voice say transfer, then just type the extension and it will transfer the call and hang you up.
112 112  
113 -== {{id name="Issues-placing-an-sip-call"/}}Issues placing an sip call ==
117 +== {{id name="Issues-with-calls"/}}Issues with calls ==
114 114  
119 +=== {{id name="Issues-placing-an-sip-call"/}}Issues placing an sip call ===
120 +
115 115  If you are having issues placing the sip call you may need to go into your call settings.
116 116  
117 117  * click on calling accounts
118 -* under make calls with, first try ask first, if that doesn't work click on your extension. Just remember to change it back to your cell provider when you no longer need to use it.
124 +* under make calls with, choose ask first
125 +* under use sip calling set to for all calls. When you no longer need this you may need to turn that back to use for sip only.
119 119  
127 +=== {{id name="Connection-issues"/}}Connection issues ===
128 +
129 +If you have issues with the sip connecting
130 +
131 +* open phone app
132 +* 3 dots in the upper right
133 +* settings
134 +* calls
135 +* calling accounts
136 +* sip accounts, this will show you the status of it
137 +* If it doesn't say receiving calls then
138 +* go back one page to the calling accounts page
139 +* Click on all calling accounts
140 +* toggle that off and back on
141 +* go back to calling accounts
142 +* click on sip accounts and check its status again
143 +* if it still doesn't say connected then go back to the previous page, calling accounts
144 +* Click on the sip account name
145 +* click to open optional settings
146 +* You may need to change a setting for "set send keep-alive to always send" change that to "auto" save
147 +* go back to the setting and change it back to "always send"
148 +* go back to calling accounts
149 +* click on all calling accounts and check its status again. You can try toggling it off and on again.
150 +
120 120  You will still be able to receive calls from your cell provider, both while on the sip call and not.
121 121  
122 122  \\
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