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Last modified by Chase Eckert on 2026/08/19 16:33
From version 19.1
edited by 62a391539b728c006a95cf09
on 2020/03/26 09:22
Change comment: There is no comment for this version
To version 7.1
edited by Josh Hiner
on 2020/03/24 06:48
Change comment: There is no comment for this version

Summary

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Author
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1 -XWiki.62a391539b728c006a95cf09
1 +XWiki.josh@remc1_org
Content
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1 += =
2 +
1 1  {{toc/}}
2 2  
3 -= {{id name="BEFORE-Starting-You-will-need"/}}BEFORE Starting You will need =
5 +Jitsi Softphone Setup
4 4  
7 +== {{id name="BEFORE-INSTALLING-You-will-need"/}}BEFORE INSTALLING You will need ==
8 +
5 5  * Have the REMC1 SSLVPN setup if you are connecting from home/offsite.
6 6  * Your extension number created by REMC1 for your Voip Soft Phone (Jitsi). This will be different from your normal work extension but we can have both extensions ring and have voicemail go wherever you want (email, Jitsi extension, normal work extension etc).
7 7  * The password for your new extension (the extension REMC1 created for your Voip Soft Phone (Jitsi)
8 8  * The address of your phone system (The Voip Soft Phone (Jitsi) Connects to your phone system).
9 9  
10 -= {{id name="Jitsi-Softphone"/}}Jitsi Softphone =
14 +== {{id name="Download"/}}Download ==
11 11  
12 -== {{id name="Install-and-setup"/}}Install and setup ==
13 -
14 -=== {{id name="Download"/}}Download ===
15 -
16 16  * Main Downloads Section: [[https:~~/~~/jitsi.org/downloads/>>url:https://jitsi.org/downloads/||shape="rect"]]
17 17  * Windows (select the file titled "latest") [[Windows Jitsi MSI Installer Archive>>url:https://download.jitsi.org/jitsi/msi/||style="text-decoration: none;text-align: left;" shape="rect"]]  [[Latest MSI>>url:https://download.jitsi.org/jitsi/msi/jitsi-latest-x64.msi||shape="rect"]]
18 18  * OSX/Mac/Apple: [[https:~~/~~/download.jitsi.org/jitsi/macosx/jitsi-latest.dmg>>url:https://download.jitsi.org/jitsi/macosx/jitsi-latest.dmg||shape="rect"]]
19 19  * Android, IOS are available on the App Store and Google Play respectively
20 20  
21 -=== {{id name="Install"/}}Install ===
21 +== {{id name="Install"/}}Install ==
22 22  
23 23  * For windows run the installer and simply progress through with the defaults
24 24  * For Mac/OSX open the DMG file that you downloaded. It will open like a drive in finder. Drag the Jitsi icon to the Applications folder.
25 25  
26 -=== {{id name="Setup"/}}Setup ===
26 +== {{id name="Setup"/}}Setup ==
27 27  
28 28  * Open Jitsi. When you start Jitsi it may auto-hide in your system tray (in Windows). Look in your system tray for a Genie icon as shown in the picture below. You can right click on the Genie icon in the system tray and select "show"
29 29  [[image:attach:systemtrayicon.jpg||thumbnail="true" height="160"]]
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40 40  * You will now be back at the normal Jitsi window where you can answer and place calls
41 41  [[image:attach:DialANumber.jpg||height="250"]]
42 42  
43 -== {{id name="Place-a-Call"/}}Place a Call ==
43 += {{id name="Place-a-Call"/}}Place a Call =
44 44  
45 45  * You can type a number in the white box (which also searches your call history) and click the green call button to place a call
46 46  [[image:attach:CheckOnline-DialNumberButton.jpg||height="400"]]
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47 47  * When in a call a new window will pop up. To hang up click the RED phone button as shown
48 48  [[image:attach:CallStartedHangUp.jpg||height="250"]]
49 49  
50 -== {{id name="Set-Which-device-is-the-MIC-and-Which-Device-Outputs-Audio"/}}Set Which device is the MIC and Which Device Outputs Audio ==
50 += {{id name="Set-Which-device-is-the-MIC-and-Which-Device-Outputs-Audio"/}}Set Which device is the MIC and Which Device Outputs Audio =
51 51  
52 52  * If Audio is coming out your speakers and you want to use your headset OR the Mic is not working on your headset (or built in mic on laptop) You need to select the proper device to use in Jitsi
53 53  * Go to the Tools Menu then select Options
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54 54  * Now click the Audio button as shown below. Here you can select your Audio Input and Output device. Once selected you can simply close the window with the X in the upper right.
55 55  [[image:attach:selectaudiosource.png||height="250"]]
56 56  
57 -== {{id name="If-You-can-Receive-Calls-but-not-Make-Calls"/}}If You can Receive Calls but not Make Calls ==
57 += {{id name="If-You-can-Receive-Calls-but-not-Make-Calls"/}}If You can Receive Calls but not Make Calls =
58 58  
59 59  * You must turn off Video Support
60 60  * With Jitsi Opened and connected select Tools→Options
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72 72  
73 73  \\
74 74  
75 -= {{id name="Android-Native-Soft-Client"/}}Android Native Soft Client =
75 +\\
76 76  
77 -This section is for native android sip connections.
77 +\\
78 78  
79 -== {{id name="Setup"/}}Setup ==
80 -
81 -1. open phone app
82 -1. 3 dots in the upper right
83 -1. settings
84 -1. calls
85 -1. calling accounts
86 -1. enable "receive incoming calls"
87 -1. sip accounts
88 -1. push the plus in the upper right
89 -1. set the username as your ext
90 -1. put in your password
91 -1. set the server to voip.ccisd.adremc1.org
92 -1. Port number should be 5060
93 -1. transport type should be UDP
94 -1. set send keep-alive to always send
95 -
96 -Example:
97 -
98 -[[image:attach:Screenshot_20200326-114906.png||thumbnail="true" height="250"]]
99 -
100 -== {{id name="Disable-WiFi-Sleep"/}}Disable WiFi Sleep ==
101 -
102 -On Android 10 it is disabled by default. Other versions you may need to disable it.
103 -
104 -* go to you phone settings
105 -* click on network & internet
106 -* click wifi
107 -* click wifi preferences
108 -* there will be an option to disable wifi sleep
109 -
110 110  \\
111 111  
112 -== {{id name="Transfering-Calls"/}}Transfering Calls ==
113 -
114 -While on the call open up your keypad and type ~#~# then the extension to transfer to. You will hear a dial tone as soon as you press ~#~# you will hear a voice say transfer, then just type the extension and it will transfer the call and hang you up.
115 -
116 -== {{id name="Issues-placing-an-sip-call"/}}Issues placing an sip call ==
117 -
118 -If you are having issues placing the sip call you may need to go into your call settings.
119 -
120 -* click on calling accounts
121 -* under make calls with, first try ask first, if that doesn't work click on your extension. Just remember to change it back to your cell provider when you no longer need to use it.
122 -
123 -You will still be able to receive calls from your cell provider, both while on the sip call and not.
124 -
125 125  \\
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