Skip to Content
Last modified by Chase Eckert on 2026/08/19 16:33
From version 22.1
edited by cstopel@remc1_org
on 2020/03/26 10:54
Change comment: There is no comment for this version
To version 24.1
edited by cstopel@remc1_org
on 2020/03/27 04:20
Change comment: There is no comment for this version

Summary

Details

Page properties
Content
... ... @@ -74,7 +74,7 @@
74 74  
75 75  = {{id name="Android-Native-Soft-Client"/}}Android Native Soft Client =
76 76  
77 -This section is for native android sip connections.
77 +This section is for native android sip connections. You will need the FortiClient SSL VPN connected for this to work.
78 78  
79 79  == {{id name="Setup"/}}Setup ==
80 80  
... ... @@ -114,14 +114,40 @@
114 114  
115 115  While on the call open up your keypad and type ~#~# then the extension to transfer to. You will hear a dial tone as soon as you press ~#~# you will hear a voice say transfer, then just type the extension and it will transfer the call and hang you up.
116 116  
117 -== {{id name="Issues-placing-an-sip-call"/}}Issues placing an sip call ==
117 +== {{id name="Issues-with-calls"/}}Issues with calls ==
118 118  
119 +=== {{id name="Issues-placing-an-sip-call"/}}Issues placing an sip call ===
120 +
119 119  If you are having issues placing the sip call you may need to go into your call settings.
120 120  
121 121  * click on calling accounts
122 122  * under make calls with, choose ask first
123 -* under use sip calling set to for all calls. When you no longer need this remember to set that back only for sip calls
125 +* under use sip calling set to for all calls. When you no longer need this you may need to turn that back to use for sip only.
124 124  
127 +=== {{id name="Connection-issues"/}}Connection issues ===
128 +
129 +If you have issues with the sip connecting
130 +
131 +* open phone app
132 +* 3 dots in the upper right
133 +* settings
134 +* calls
135 +* calling accounts
136 +* sip accounts, this will show you the status of it
137 +* If it doesn't say receiving calls then
138 +* go back one page to the calling accounts page
139 +* Click on all calling accounts
140 +* toggle that off and back on
141 +* go back to calling accounts
142 +* click on sip accounts and check its status again
143 +* if it still doesn't say connected then go back to the previous page, calling accounts
144 +* Click on the sip account name
145 +* click to open optional settings
146 +* You may need to change a setting for "set send keep-alive to always send" change that to "auto" save
147 +* go back to the setting and change it back to "always send"
148 +* go back to calling accounts
149 +* click on all calling accounts and check its status again. You can try toggling it off and on again.
150 +
125 125  You will still be able to receive calls from your cell provider, both while on the sip call and not.
126 126  
127 127  \\
Confluence.Code.ConfluencePageClass[0]
id
... ... @@ -1,1 +1,1 @@
1 -17180285
1 +17189366