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Last modified by Chase Eckert on 2026/08/19 16:33
From version 22.1
edited by cstopel@remc1_org
on 2020/03/26 10:54
Change comment: There is no comment for this version
To version 31.1
edited by Alexander Holmes
on 2025/05/30 12:02
Change comment: There is no comment for this version

Summary

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Author
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1 -XWiki.cstopel@remc1_org
1 +XWiki.aholmes@remc1_org
Content
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2 2  
3 3  = {{id name="BEFORE-Starting-You-will-need"/}}BEFORE Starting You will need =
4 4  
5 -* Have the REMC1 SSLVPN setup if you are connecting from home/offsite.
5 +* Have the REMC1 SSLVPN setup if you are connecting from home/offsite. Instructions can be found here: [[doc:PS.VPN.District SSL VPN Connection And Clients.WebHome]]
6 6  * Your extension number created by REMC1 for your Voip Soft Phone (Jitsi). This will be different from your normal work extension but we can have both extensions ring and have voicemail go wherever you want (email, Jitsi extension, normal work extension etc).
7 7  * The password for your new extension (the extension REMC1 created for your Voip Soft Phone (Jitsi)
8 8  * The address of your phone system (The Voip Soft Phone (Jitsi) Connects to your phone system).
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13 13  
14 14  === {{id name="Download"/}}Download ===
15 15  
16 -* Main Downloads Section: [[https:~~/~~/jitsi.org/downloads/>>url:https://jitsi.org/downloads/||shape="rect"]]
17 -* Windows (select the file titled "latest") [[Windows Jitsi MSI Installer Archive>>url:https://download.jitsi.org/jitsi/msi/||style="text-decoration: none;text-align: left;" shape="rect"]]  [[Latest MSI>>url:https://download.jitsi.org/jitsi/msi/jitsi-latest-x64.msi||shape="rect"]]
16 +* Main Downloads Section: [[https:~~/~~/desktop.jitsi.org/Main/Download>>url:https://desktop.jitsi.org/Main/Download||shape="rect"]]
17 +* Windows: [[Latest MSI>>url:https://github.com/jitsi/jitsi/releases/download/Jitsi-2.10/jitsi-2.10.5550-x64.msi||shape="rect"]](6/19/2020)
18 18  * OSX/Mac/Apple: [[https:~~/~~/download.jitsi.org/jitsi/macosx/jitsi-latest.dmg>>url:https://download.jitsi.org/jitsi/macosx/jitsi-latest.dmg||shape="rect"]]
19 19  * Android, IOS are available on the App Store and Google Play respectively
20 +* GitHub for older releases
20 20  
21 21  === {{id name="Install"/}}Install ===
22 22  
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32 32  * In the window that pops up click Accounts→then the Add button (lower right) and then select the SIP option for the Network Drop Down box.
33 33  [[image:attach:account-add-sip.jpg||height="400"]]
34 34  * Fill in the SIP id with the extension and address of your phone system (supplied by REMC1) like this: extension@ipaddress example: 400@172.17.20.2
36 +* For the WUPHD/Finlandia COVID call center you would enter your sip ID like this: extension@(% style="color: rgb(0,0,0);" %)10.20.112.4 example: 201@10.20.112.4(%%)\\
35 35  * In the Password box fill in the password supplied by REMC1
36 36  * Check the Remember Password box then click the Add button
37 -[[image:attach:user-pass-rememberpass-add.jpg||height="400"]]
38 38  * If all is well your sip account will now show as Online. You can now close this window out.
39 -[[image:attach:DoYouSeeOnline.jpg||height="400"]]
40 +[[image:attach:DoYouSeeOnline.jpg||height="400"]][[image:attach:user-pass-rememberpass-add.jpg||height="400"]]
40 40  * You will now be back at the normal Jitsi window where you can answer and place calls
41 41  [[image:attach:DialANumber.jpg||height="250"]]
42 42  
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74 74  
75 75  = {{id name="Android-Native-Soft-Client"/}}Android Native Soft Client =
76 76  
77 -This section is for native android sip connections.
78 +This section is for native android sip connections. You will need the FortiClient SSL VPN connected for this to work.
78 78  
79 79  == {{id name="Setup"/}}Setup ==
80 80  
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114 114  
115 115  While on the call open up your keypad and type ~#~# then the extension to transfer to. You will hear a dial tone as soon as you press ~#~# you will hear a voice say transfer, then just type the extension and it will transfer the call and hang you up.
116 116  
117 -== {{id name="Issues-placing-an-sip-call"/}}Issues placing an sip call ==
118 +== {{id name="Issues-with-calls"/}}Issues with calls ==
118 118  
120 +=== {{id name="Issues-placing-an-sip-call"/}}Issues placing an sip call ===
121 +
119 119  If you are having issues placing the sip call you may need to go into your call settings.
120 120  
121 121  * click on calling accounts
122 122  * under make calls with, choose ask first
123 -* under use sip calling set to for all calls. When you no longer need this remember to set that back only for sip calls
126 +* under use sip calling set to for all calls. When you no longer need this you may need to turn that back to use for sip only.
124 124  
128 +=== {{id name="Connection-issues"/}}Connection issues ===
129 +
130 +If you have issues with the sip connecting
131 +
132 +* open phone app
133 +* 3 dots in the upper right
134 +* settings
135 +* calls
136 +* calling accounts
137 +* sip accounts, this will show you the status of it
138 +* If it doesn't say receiving calls then
139 +* go back one page to the calling accounts page
140 +* Click on all calling accounts
141 +* toggle that off and back on
142 +* go back to calling accounts
143 +* click on sip accounts and check its status again
144 +* if it still doesn't say connected then go back to the previous page, calling accounts
145 +* Click on the sip account name
146 +* click to open optional settings
147 +* You may need to change a setting for "set send keep-alive to always send" change that to "auto" save
148 +* go back to the setting and change it back to "always send"
149 +* go back to calling accounts
150 +* click on all calling accounts and check its status again. You can try toggling it off and on again.
151 +
125 125  You will still be able to receive calls from your cell provider, both while on the sip call and not.
126 126  
127 127  \\
155 +
156 += {{id name="Linux-Install"/}}Linux Install =
157 +
158 +* On the Jitsi download page there is a link to use their repo. Follow that link and install the repo using their directions. Trying to use the .deb file install just results in missing dependencies like jitsi keyring that you must get from their repo anyways.
159 +* As of 2020 you must use java 8.
160 +* (((
161 +For Ubuntu 18.04 this is to be solved by install the default availble jdk8.
162 +sudo apt install openjdk-8-jdk
163 +sudo update-alternatives ~-~-config java
164 +
165 +Select the correct version  (java 8 from the list) and Jitsi will now start without error now.
166 +)))
167 +
168 += {{id name="Bria-Solo-Sip-Client---Free-Version"/}}Bria Solo Sip Client - Free Version =
169 +
170 +== {{id name="General-Info"/}}General Info ==
171 +
172 +* [[https:~~/~~/www.counterpath.com/product-comparison/>>url:https://www.counterpath.com/product-comparison/||shape="rect"]]
173 +* Counterpath has once again released a free version. It supports only SIP auto with the normal G711 etc codecs.
174 +* Should work fine for any sip phone application
175 +* Pay version includes video support and more codecs.
176 +* Testing still needs to be done with a setup portion for the wiki. Bria has worked perfectly in the past though when it was open source.
177 +
178 +\\
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