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Last modified by Chase Eckert on 2026/08/19 16:33
From version 24.1
edited by cstopel@remc1_org
on 2020/03/27 04:20
Change comment: There is no comment for this version
To version 11.1
edited by 62a391539b728c006a95cf09
on 2020/03/26 08:35
Change comment: There is no comment for this version

Summary

Details

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Author
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1 -XWiki.cstopel@remc1_org
1 +XWiki.62a391539b728c006a95cf09
Content
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1 += =
2 +
1 1  {{toc/}}
2 2  
5 +Jitsi Softphone
6 +
3 3  = {{id name="BEFORE-Starting-You-will-need"/}}BEFORE Starting You will need =
4 4  
5 5  * Have the REMC1 SSLVPN setup if you are connecting from home/offsite.
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7 7  * The password for your new extension (the extension REMC1 created for your Voip Soft Phone (Jitsi)
8 8  * The address of your phone system (The Voip Soft Phone (Jitsi) Connects to your phone system).
9 9  
10 -= {{id name="Jitsi-Softphone"/}}Jitsi Softphone =
11 -
12 12  == {{id name="Install-and-setup"/}}Install and setup ==
13 13  
14 14  === {{id name="Download"/}}Download ===
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74 74  
75 75  = {{id name="Android-Native-Soft-Client"/}}Android Native Soft Client =
76 76  
77 -This section is for native android sip connections. You will need the FortiClient SSL VPN connected for this to work.
79 +This section is for native android sip connections.
78 78  
79 -== {{id name="Setup"/}}Setup ==
81 +\\
80 80  
81 -1. open phone app
82 -1. 3 dots in the upper right
83 -1. settings
84 -1. calls
85 -1. calling accounts
86 -1. enable "receive incoming calls"
87 -1. sip accounts
88 -1. push the plus in the upper right
89 -1. set the username as your ext
90 -1. put in your password
91 -1. set the server to the dns name of the voip server.
92 -11. Example: voip.ccisd.adremc1.org
93 -1. Port number should be 5060
94 -1. transport type should be UDP
95 -1. set send keep-alive to always send
96 -
97 -Example:
98 -
99 -[[image:attach:Screenshot_20200326-114906.png||thumbnail="true" height="250"]]
100 -
101 -== {{id name="Disable-WiFi-Sleep"/}}Disable WiFi Sleep ==
102 -
103 -On Android 10 on a Pixel 3 and newer, it is disabled by default. Other versions you may need to disable it.
104 -
105 -* go to you phone settings
106 -* click on network & internet
107 -* click wifi
108 -* click wifi preferences
109 -* there will be an option to disable wifi sleep
110 -
111 111  \\
112 112  
113 -== {{id name="Transfering-Calls"/}}Transfering Calls ==
114 -
115 -While on the call open up your keypad and type ~#~# then the extension to transfer to. You will hear a dial tone as soon as you press ~#~# you will hear a voice say transfer, then just type the extension and it will transfer the call and hang you up.
116 -
117 -== {{id name="Issues-with-calls"/}}Issues with calls ==
118 -
119 -=== {{id name="Issues-placing-an-sip-call"/}}Issues placing an sip call ===
120 -
121 -If you are having issues placing the sip call you may need to go into your call settings.
122 -
123 -* click on calling accounts
124 -* under make calls with, choose ask first
125 -* under use sip calling set to for all calls. When you no longer need this you may need to turn that back to use for sip only.
126 -
127 -=== {{id name="Connection-issues"/}}Connection issues ===
128 -
129 -If you have issues with the sip connecting
130 -
131 -* open phone app
132 -* 3 dots in the upper right
133 -* settings
134 -* calls
135 -* calling accounts
136 -* sip accounts, this will show you the status of it
137 -* If it doesn't say receiving calls then
138 -* go back one page to the calling accounts page
139 -* Click on all calling accounts
140 -* toggle that off and back on
141 -* go back to calling accounts
142 -* click on sip accounts and check its status again
143 -* if it still doesn't say connected then go back to the previous page, calling accounts
144 -* Click on the sip account name
145 -* click to open optional settings
146 -* You may need to change a setting for "set send keep-alive to always send" change that to "auto" save
147 -* go back to the setting and change it back to "always send"
148 -* go back to calling accounts
149 -* click on all calling accounts and check its status again. You can try toggling it off and on again.
150 -
151 -You will still be able to receive calls from your cell provider, both while on the sip call and not.
152 -
153 153  \\
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