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Last modified by Chase Eckert on 2026/08/19 16:33
From version 24.1
edited by cstopel@remc1_org
on 2020/03/27 04:20
Change comment: There is no comment for this version
To version 9.1
edited by 62a391539b728c006a95cf09
on 2020/03/26 08:34
Change comment: There is no comment for this version

Summary

Details

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1 -XWiki.cstopel@remc1_org
1 +XWiki.62a391539b728c006a95cf09
Content
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1 += =
2 +
1 1  {{toc/}}
2 2  
3 -= {{id name="BEFORE-Starting-You-will-need"/}}BEFORE Starting You will need =
5 +Jitsi Softphone
4 4  
7 +== {{id name="Install-and-setup"/}}Install and setup ==
8 +
9 +=== {{id name="BEFORE-INSTALLING-You-will-need"/}}BEFORE INSTALLING You will need ===
10 +
5 5  * Have the REMC1 SSLVPN setup if you are connecting from home/offsite.
6 6  * Your extension number created by REMC1 for your Voip Soft Phone (Jitsi). This will be different from your normal work extension but we can have both extensions ring and have voicemail go wherever you want (email, Jitsi extension, normal work extension etc).
7 7  * The password for your new extension (the extension REMC1 created for your Voip Soft Phone (Jitsi)
8 8  * The address of your phone system (The Voip Soft Phone (Jitsi) Connects to your phone system).
9 9  
10 -= {{id name="Jitsi-Softphone"/}}Jitsi Softphone =
11 -
12 -== {{id name="Install-and-setup"/}}Install and setup ==
13 -
14 14  === {{id name="Download"/}}Download ===
15 15  
16 16  * Main Downloads Section: [[https:~~/~~/jitsi.org/downloads/>>url:https://jitsi.org/downloads/||shape="rect"]]
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72 72  
73 73  \\
74 74  
75 -= {{id name="Android-Native-Soft-Client"/}}Android Native Soft Client =
77 +\\
76 76  
77 -This section is for native android sip connections. You will need the FortiClient SSL VPN connected for this to work.
79 +\\
78 78  
79 -== {{id name="Setup"/}}Setup ==
80 -
81 -1. open phone app
82 -1. 3 dots in the upper right
83 -1. settings
84 -1. calls
85 -1. calling accounts
86 -1. enable "receive incoming calls"
87 -1. sip accounts
88 -1. push the plus in the upper right
89 -1. set the username as your ext
90 -1. put in your password
91 -1. set the server to the dns name of the voip server.
92 -11. Example: voip.ccisd.adremc1.org
93 -1. Port number should be 5060
94 -1. transport type should be UDP
95 -1. set send keep-alive to always send
96 -
97 -Example:
98 -
99 -[[image:attach:Screenshot_20200326-114906.png||thumbnail="true" height="250"]]
100 -
101 -== {{id name="Disable-WiFi-Sleep"/}}Disable WiFi Sleep ==
102 -
103 -On Android 10 on a Pixel 3 and newer, it is disabled by default. Other versions you may need to disable it.
104 -
105 -* go to you phone settings
106 -* click on network & internet
107 -* click wifi
108 -* click wifi preferences
109 -* there will be an option to disable wifi sleep
110 -
111 111  \\
112 112  
113 -== {{id name="Transfering-Calls"/}}Transfering Calls ==
114 -
115 -While on the call open up your keypad and type ~#~# then the extension to transfer to. You will hear a dial tone as soon as you press ~#~# you will hear a voice say transfer, then just type the extension and it will transfer the call and hang you up.
116 -
117 -== {{id name="Issues-with-calls"/}}Issues with calls ==
118 -
119 -=== {{id name="Issues-placing-an-sip-call"/}}Issues placing an sip call ===
120 -
121 -If you are having issues placing the sip call you may need to go into your call settings.
122 -
123 -* click on calling accounts
124 -* under make calls with, choose ask first
125 -* under use sip calling set to for all calls. When you no longer need this you may need to turn that back to use for sip only.
126 -
127 -=== {{id name="Connection-issues"/}}Connection issues ===
128 -
129 -If you have issues with the sip connecting
130 -
131 -* open phone app
132 -* 3 dots in the upper right
133 -* settings
134 -* calls
135 -* calling accounts
136 -* sip accounts, this will show you the status of it
137 -* If it doesn't say receiving calls then
138 -* go back one page to the calling accounts page
139 -* Click on all calling accounts
140 -* toggle that off and back on
141 -* go back to calling accounts
142 -* click on sip accounts and check its status again
143 -* if it still doesn't say connected then go back to the previous page, calling accounts
144 -* Click on the sip account name
145 -* click to open optional settings
146 -* You may need to change a setting for "set send keep-alive to always send" change that to "auto" save
147 -* go back to the setting and change it back to "always send"
148 -* go back to calling accounts
149 -* click on all calling accounts and check its status again. You can try toggling it off and on again.
150 -
151 -You will still be able to receive calls from your cell provider, both while on the sip call and not.
152 -
153 153  \\
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