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Last modified by Chase Eckert on 2026/08/19 16:33
From version 25.1
edited by Zachary Griffith
on 2020/06/19 04:43
Change comment: There is no comment for this version
To version 1.1
edited by Josh Hiner
on 2020/03/23 10:41
Change comment: There is no comment for this version

Summary

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Author
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1 -XWiki.zgriffith@remc1_org
1 +XWiki.josh@remc1_org
Content
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1 -{{toc/}}
2 -
3 -= {{id name="BEFORE-Starting-You-will-need"/}}BEFORE Starting You will need =
4 -
5 -* Have the REMC1 SSLVPN setup if you are connecting from home/offsite.
6 -* Your extension number created by REMC1 for your Voip Soft Phone (Jitsi). This will be different from your normal work extension but we can have both extensions ring and have voicemail go wherever you want (email, Jitsi extension, normal work extension etc).
7 -* The password for your new extension (the extension REMC1 created for your Voip Soft Phone (Jitsi)
8 -* The address of your phone system (The Voip Soft Phone (Jitsi) Connects to your phone system).
9 -
10 -= {{id name="Jitsi-Softphone"/}}Jitsi Softphone =
11 -
12 -== {{id name="Install-and-setup"/}}Install and setup ==
13 -
14 -=== {{id name="Download"/}}Download ===
15 -
16 -* Main Downloads Section: [[https:~~/~~/desktop.jitsi.org/Main/Download>>url:https://desktop.jitsi.org/Main/Download||shape="rect"]]
17 -* Windows: [[Latest MSI>>url:https://github.com/jitsi/jitsi/releases/download/Jitsi-2.10/jitsi-2.10.5550-x64.msi||shape="rect"]](6/19/2020)
18 -* OSX/Mac/Apple: [[https:~~/~~/download.jitsi.org/jitsi/macosx/jitsi-latest.dmg>>url:https://download.jitsi.org/jitsi/macosx/jitsi-latest.dmg||shape="rect"]]
19 -* Android, IOS are available on the App Store and Google Play respectively
20 -* GitHub for older releases
21 -
22 -=== {{id name="Install"/}}Install ===
23 -
24 -* For windows run the installer and simply progress through with the defaults
25 -* For Mac/OSX open the DMG file that you downloaded. It will open like a drive in finder. Drag the Jitsi icon to the Applications folder.
26 -
27 -=== {{id name="Setup"/}}Setup ===
28 -
29 -* Open Jitsi. When you start Jitsi it may auto-hide in your system tray (in Windows). Look in your system tray for a Genie icon as shown in the picture below. You can right click on the Genie icon in the system tray and select "show"
30 -[[image:attach:systemtrayicon.jpg||thumbnail="true" height="160"]]
31 -* Once Jitsi is opened go to Tools→options
32 -[[image:attach:jitsi-tools-options.jpg||thumbnail="true" height="250"]]
33 -* In the window that pops up click Accounts→then the Add button (lower right) and then select the SIP option for the Network Drop Down box.
34 -[[image:attach:account-add-sip.jpg||height="400"]]
35 -* Fill in the SIP id with the extension and address of your phone system (supplied by REMC1) like this: extension@ipaddress example: 400@172.17.20.2
36 -* In the Password box fill in the password supplied by REMC1
37 -* Check the Remember Password box then click the Add button
38 -[[image:attach:user-pass-rememberpass-add.jpg||height="400"]]
39 -* If all is well your sip account will now show as Online. You can now close this window out.
40 -[[image:attach:DoYouSeeOnline.jpg||height="400"]]
41 -* You will now be back at the normal Jitsi window where you can answer and place calls
42 -[[image:attach:DialANumber.jpg||height="250"]]
43 -
44 -== {{id name="Place-a-Call"/}}Place a Call ==
45 -
46 -* You can type a number in the white box (which also searches your call history) and click the green call button to place a call
47 -[[image:attach:CheckOnline-DialNumberButton.jpg||height="400"]]
48 -* When in a call a new window will pop up. To hang up click the RED phone button as shown
49 -[[image:attach:CallStartedHangUp.jpg||height="250"]]
50 -
51 -== {{id name="Set-Which-device-is-the-MIC-and-Which-Device-Outputs-Audio"/}}Set Which device is the MIC and Which Device Outputs Audio ==
52 -
53 -* If Audio is coming out your speakers and you want to use your headset OR the Mic is not working on your headset (or built in mic on laptop) You need to select the proper device to use in Jitsi
54 -* Go to the Tools Menu then select Options
55 -* Now click the Audio button as shown below. Here you can select your Audio Input and Output device. Once selected you can simply close the window with the X in the upper right.
56 -[[image:attach:selectaudiosource.png||height="250"]]
57 -
58 -== {{id name="If-You-can-Receive-Calls-but-not-Make-Calls"/}}If You can Receive Calls but not Make Calls ==
59 -
60 -* You must turn off Video Support
61 -* With Jitsi Opened and connected select Tools→Options
62 -[[image:attach:Select Tools-Options.jpg||height="400"]]
63 -* Now in the window that opens up select the Video button →Encodings Tab→Uncheck H264. After doing this you can close the window and you should be all set.
64 -[[image:attach:OptionsScreenUncheckH264.jpg||height="400"]]
65 -
66 66  \\
67 67  
68 68  \\
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69 69  
70 70  \\
71 71  
72 -\\
73 -
74 -\\
75 -
76 -= {{id name="Android-Native-Soft-Client"/}}Android Native Soft Client =
77 -
78 -This section is for native android sip connections. You will need the FortiClient SSL VPN connected for this to work.
79 -
80 -== {{id name="Setup"/}}Setup ==
81 -
82 -1. open phone app
83 -1. 3 dots in the upper right
84 -1. settings
85 -1. calls
86 -1. calling accounts
87 -1. enable "receive incoming calls"
88 -1. sip accounts
89 -1. push the plus in the upper right
90 -1. set the username as your ext
91 -1. put in your password
92 -1. set the server to the dns name of the voip server.
93 -11. Example: voip.ccisd.adremc1.org
94 -1. Port number should be 5060
95 -1. transport type should be UDP
96 -1. set send keep-alive to always send
97 -
98 -Example:
99 -
100 -[[image:attach:Screenshot_20200326-114906.png||thumbnail="true" height="250"]]
101 -
102 -== {{id name="Disable-WiFi-Sleep"/}}Disable WiFi Sleep ==
103 -
104 -On Android 10 on a Pixel 3 and newer, it is disabled by default. Other versions you may need to disable it.
105 -
106 -* go to you phone settings
107 -* click on network & internet
108 -* click wifi
109 -* click wifi preferences
110 -* there will be an option to disable wifi sleep
111 -
112 -\\
113 -
114 -== {{id name="Transfering-Calls"/}}Transfering Calls ==
115 -
116 -While on the call open up your keypad and type ~#~# then the extension to transfer to. You will hear a dial tone as soon as you press ~#~# you will hear a voice say transfer, then just type the extension and it will transfer the call and hang you up.
117 -
118 -== {{id name="Issues-with-calls"/}}Issues with calls ==
119 -
120 -=== {{id name="Issues-placing-an-sip-call"/}}Issues placing an sip call ===
121 -
122 -If you are having issues placing the sip call you may need to go into your call settings.
123 -
124 -* click on calling accounts
125 -* under make calls with, choose ask first
126 -* under use sip calling set to for all calls. When you no longer need this you may need to turn that back to use for sip only.
127 -
128 -=== {{id name="Connection-issues"/}}Connection issues ===
129 -
130 -If you have issues with the sip connecting
131 -
132 -* open phone app
133 -* 3 dots in the upper right
134 -* settings
135 -* calls
136 -* calling accounts
137 -* sip accounts, this will show you the status of it
138 -* If it doesn't say receiving calls then
139 -* go back one page to the calling accounts page
140 -* Click on all calling accounts
141 -* toggle that off and back on
142 -* go back to calling accounts
143 -* click on sip accounts and check its status again
144 -* if it still doesn't say connected then go back to the previous page, calling accounts
145 -* Click on the sip account name
146 -* click to open optional settings
147 -* You may need to change a setting for "set send keep-alive to always send" change that to "auto" save
148 -* go back to the setting and change it back to "always send"
149 -* go back to calling accounts
150 -* click on all calling accounts and check its status again. You can try toggling it off and on again.
151 -
152 -You will still be able to receive calls from your cell provider, both while on the sip call and not.
153 -
154 -\\
7 +[[image:attach:account-add-sip.jpg||height="250"]][[image:attach:CallStartedHangUp.jpg||height="250"]][[image:attach:CheckOnline-DialNumberButton.jpg||height="250"]][[image:attach:DialANumber.jpg||height="250"]][[image:attach:DoYouSeeOnline.jpg||height="250"]][[image:attach:jitsi-tools-options.jpg||thumbnail="true" height="250"]][[image:attach:systemtrayicon.jpg||thumbnail="true" height="160"]][[image:attach:user-pass-rememberpass-add.jpg||height="250"]]
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1 -17187274
1 +17179763