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Last modified by Chase Eckert on 2026/08/19 16:33
From version 25.1
edited by Zachary Griffith
on 2020/06/19 04:43
Change comment: There is no comment for this version
To version 11.1
edited by 62a391539b728c006a95cf09
on 2020/03/26 08:35
Change comment: There is no comment for this version

Summary

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Author
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1 -XWiki.zgriffith@remc1_org
1 +XWiki.62a391539b728c006a95cf09
Content
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1 += =
2 +
1 1  {{toc/}}
2 2  
5 +Jitsi Softphone
6 +
3 3  = {{id name="BEFORE-Starting-You-will-need"/}}BEFORE Starting You will need =
4 4  
5 5  * Have the REMC1 SSLVPN setup if you are connecting from home/offsite.
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7 7  * The password for your new extension (the extension REMC1 created for your Voip Soft Phone (Jitsi)
8 8  * The address of your phone system (The Voip Soft Phone (Jitsi) Connects to your phone system).
9 9  
10 -= {{id name="Jitsi-Softphone"/}}Jitsi Softphone =
11 -
12 12  == {{id name="Install-and-setup"/}}Install and setup ==
13 13  
14 14  === {{id name="Download"/}}Download ===
15 15  
16 -* Main Downloads Section: [[https:~~/~~/desktop.jitsi.org/Main/Download>>url:https://desktop.jitsi.org/Main/Download||shape="rect"]]
17 -* Windows: [[Latest MSI>>url:https://github.com/jitsi/jitsi/releases/download/Jitsi-2.10/jitsi-2.10.5550-x64.msi||shape="rect"]](6/19/2020)
18 +* Main Downloads Section: [[https:~~/~~/jitsi.org/downloads/>>url:https://jitsi.org/downloads/||shape="rect"]]
19 +* Windows (select the file titled "latest") [[Windows Jitsi MSI Installer Archive>>url:https://download.jitsi.org/jitsi/msi/||style="text-decoration: none;text-align: left;" shape="rect"]]  [[Latest MSI>>url:https://download.jitsi.org/jitsi/msi/jitsi-latest-x64.msi||shape="rect"]]
18 18  * OSX/Mac/Apple: [[https:~~/~~/download.jitsi.org/jitsi/macosx/jitsi-latest.dmg>>url:https://download.jitsi.org/jitsi/macosx/jitsi-latest.dmg||shape="rect"]]
19 19  * Android, IOS are available on the App Store and Google Play respectively
20 -* GitHub for older releases
21 21  
22 22  === {{id name="Install"/}}Install ===
23 23  
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75 75  
76 76  = {{id name="Android-Native-Soft-Client"/}}Android Native Soft Client =
77 77  
78 -This section is for native android sip connections. You will need the FortiClient SSL VPN connected for this to work.
79 +This section is for native android sip connections.
79 79  
80 -== {{id name="Setup"/}}Setup ==
81 +\\
81 81  
82 -1. open phone app
83 -1. 3 dots in the upper right
84 -1. settings
85 -1. calls
86 -1. calling accounts
87 -1. enable "receive incoming calls"
88 -1. sip accounts
89 -1. push the plus in the upper right
90 -1. set the username as your ext
91 -1. put in your password
92 -1. set the server to the dns name of the voip server.
93 -11. Example: voip.ccisd.adremc1.org
94 -1. Port number should be 5060
95 -1. transport type should be UDP
96 -1. set send keep-alive to always send
97 -
98 -Example:
99 -
100 -[[image:attach:Screenshot_20200326-114906.png||thumbnail="true" height="250"]]
101 -
102 -== {{id name="Disable-WiFi-Sleep"/}}Disable WiFi Sleep ==
103 -
104 -On Android 10 on a Pixel 3 and newer, it is disabled by default. Other versions you may need to disable it.
105 -
106 -* go to you phone settings
107 -* click on network & internet
108 -* click wifi
109 -* click wifi preferences
110 -* there will be an option to disable wifi sleep
111 -
112 112  \\
113 113  
114 -== {{id name="Transfering-Calls"/}}Transfering Calls ==
115 -
116 -While on the call open up your keypad and type ~#~# then the extension to transfer to. You will hear a dial tone as soon as you press ~#~# you will hear a voice say transfer, then just type the extension and it will transfer the call and hang you up.
117 -
118 -== {{id name="Issues-with-calls"/}}Issues with calls ==
119 -
120 -=== {{id name="Issues-placing-an-sip-call"/}}Issues placing an sip call ===
121 -
122 -If you are having issues placing the sip call you may need to go into your call settings.
123 -
124 -* click on calling accounts
125 -* under make calls with, choose ask first
126 -* under use sip calling set to for all calls. When you no longer need this you may need to turn that back to use for sip only.
127 -
128 -=== {{id name="Connection-issues"/}}Connection issues ===
129 -
130 -If you have issues with the sip connecting
131 -
132 -* open phone app
133 -* 3 dots in the upper right
134 -* settings
135 -* calls
136 -* calling accounts
137 -* sip accounts, this will show you the status of it
138 -* If it doesn't say receiving calls then
139 -* go back one page to the calling accounts page
140 -* Click on all calling accounts
141 -* toggle that off and back on
142 -* go back to calling accounts
143 -* click on sip accounts and check its status again
144 -* if it still doesn't say connected then go back to the previous page, calling accounts
145 -* Click on the sip account name
146 -* click to open optional settings
147 -* You may need to change a setting for "set send keep-alive to always send" change that to "auto" save
148 -* go back to the setting and change it back to "always send"
149 -* go back to calling accounts
150 -* click on all calling accounts and check its status again. You can try toggling it off and on again.
151 -
152 -You will still be able to receive calls from your cell provider, both while on the sip call and not.
153 -
154 154  \\
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