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Last modified by Chase Eckert on 2026/08/19 16:33
From version 26.1
edited by Josh Hiner
on 2020/09/18 05:30
Change comment: There is no comment for this version
To version 33.1
edited by Chase Eckert
on 2026/06/01 12:46
Change comment: There is no comment for this version

Summary

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1 -XWiki.josh@remc1_org
1 +XWiki.ceckert@remc1_org
Content
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2 2  
3 3  = {{id name="BEFORE-Starting-You-will-need"/}}BEFORE Starting You will need =
4 4  
5 -* Have the REMC1 SSLVPN setup if you are connecting from home/offsite.
5 +* Have the REMC1 SSLVPN setup if you are connecting from home/offsite. Instructions can be found here: [[District SSL VPN Connection And Clients>>doc:PS.VPN.District SSL VPN Connection And Clients.WebHome]]
6 6  * Your extension number created by REMC1 for your Voip Soft Phone (Jitsi). This will be different from your normal work extension but we can have both extensions ring and have voicemail go wherever you want (email, Jitsi extension, normal work extension etc).
7 7  * The password for your new extension (the extension REMC1 created for your Voip Soft Phone (Jitsi)
8 8  * The address of your phone system (The Voip Soft Phone (Jitsi) Connects to your phone system).
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14 14  === {{id name="Download"/}}Download ===
15 15  
16 16  * Main Downloads Section: [[https:~~/~~/desktop.jitsi.org/Main/Download>>url:https://desktop.jitsi.org/Main/Download||shape="rect"]]
17 -* Windows: [[Latest MSI>>url:https://github.com/jitsi/jitsi/releases/download/Jitsi-2.10/jitsi-2.10.5550-x64.msi||shape="rect"]](6/19/2020)
18 -* OSX/Mac/Apple: [[https:~~/~~/download.jitsi.org/jitsi/macosx/jitsi-latest.dmg>>url:https://download.jitsi.org/jitsi/macosx/jitsi-latest.dmg||shape="rect"]]
19 19  * Android, IOS are available on the App Store and Google Play respectively
20 20  * GitHub for older releases
21 21  
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26 26  
27 27  === {{id name="Setup"/}}Setup ===
28 28  
29 -* Open Jitsi. When you start Jitsi it may auto-hide in your system tray (in Windows). Look in your system tray for a Genie icon as shown in the picture below. You can right click on the Genie icon in the system tray and select "show"
30 -[[image:attach:systemtrayicon.jpg||thumbnail="true" height="160"]]
31 -* Once Jitsi is opened go to Tools→options
32 -[[image:attach:jitsi-tools-options.jpg||thumbnail="true" height="250"]]
33 -* In the window that pops up click Accounts→then the Add button (lower right) and then select the SIP option for the Network Drop Down box.
34 -[[image:attach:account-add-sip.jpg||height="400"]]
27 +* (((
28 +Open Jitsi. When you start Jitsi it may auto-hide in your system tray (in Windows). Look in your system tray for a Genie icon as shown in the picture below. You can right click on the Genie icon in the system tray and select "show"\\
29 +
30 +[[image:attach:systemtrayicon.jpg||custom-width="true" original-height="160" data-xwiki-image-style-alignment="start" width="210" original-width="212"]]
31 +)))
32 +* (((
33 +Once Jitsi is opened go to Tools→options\\
34 +
35 +[[image:attach:jitsi-tools-options.jpg||custom-width="true" original-height="291" data-xwiki-image-style-alignment="start" width="258" original-width="307"]]
36 +)))
37 +* (((
38 +In the window that pops up click Accounts→then the Add button (lower right) and then select the SIP option for the Network Drop Down box.\\
39 +
40 +[[image:attach:account-add-sip.jpg||custom-width="true" original-height="600" data-xwiki-image-style-alignment="center" width="1355" original-width="1355"]]
41 +)))
35 35  * Fill in the SIP id with the extension and address of your phone system (supplied by REMC1) like this: extension@ipaddress example: 400@172.17.20.2
43 +* For the WUPHD/Finlandia COVID call center you would enter your sip ID like this: extension@(% style="color: rgb(0,0,0);" %)10.20.112.4 example: 201@10.20.112.4(%%)\\
36 36  * In the Password box fill in the password supplied by REMC1
37 37  * Check the Remember Password box then click the Add button
38 -[[image:attach:user-pass-rememberpass-add.jpg||height="400"]]
39 -* If all is well your sip account will now show as Online. You can now close this window out.
40 -[[image:attach:DoYouSeeOnline.jpg||height="400"]]
41 -* You will now be back at the normal Jitsi window where you can answer and place calls
42 -[[image:attach:DialANumber.jpg||height="250"]]
46 +* (((
47 +If all is well your sip account will now show as Online. You can now close this window out.\\
43 43  
49 +[[image:attach:DoYouSeeOnline.jpg||custom-width="true" original-height="600" data-xwiki-image-style-alignment="center" width="1355" original-width="1355"]][[image:attach:user-pass-rememberpass-add.jpg||custom-width="true" original-height="600" data-xwiki-image-style-alignment="center" width="1355" original-width="1355"]]
50 +)))
51 +* (((
52 +You will now be back at the normal Jitsi window where you can answer and place calls\\
53 +
54 +[[image:attach:DialANumber.jpg||custom-width="true" original-height="600" data-xwiki-image-style-alignment="start" width="557" original-width="1355"]]
55 +)))
56 +
44 44  == {{id name="Place-a-Call"/}}Place a Call ==
45 45  
46 -* You can type a number in the white box (which also searches your call history) and click the green call button to place a call
47 -[[image:attach:CheckOnline-DialNumberButton.jpg||height="400"]]
48 -* When in a call a new window will pop up. To hang up click the RED phone button as shown
49 -[[image:attach:CallStartedHangUp.jpg||height="250"]]
59 +* (((
60 +You can type a number in the white box (which also searches your call history) and click the green call button to place a call\\
50 50  
62 +[[image:attach:CheckOnline-DialNumberButton.jpg||custom-width="true" original-height="600" data-xwiki-image-style-alignment="center" width="1355" original-width="1355"]]
63 +)))
64 +* (((
65 +When in a call a new window will pop up. To hang up click the RED phone button as shown\\
66 +
67 +[[image:attach:CallStartedHangUp.jpg||custom-width="true" original-height="600" data-xwiki-image-style-alignment="start" width="557" original-width="1355"]]
68 +)))
69 +
51 51  == {{id name="Set-Which-device-is-the-MIC-and-Which-Device-Outputs-Audio"/}}Set Which device is the MIC and Which Device Outputs Audio ==
52 52  
53 53  * If Audio is coming out your speakers and you want to use your headset OR the Mic is not working on your headset (or built in mic on laptop) You need to select the proper device to use in Jitsi
54 54  * Go to the Tools Menu then select Options
55 -* Now click the Audio button as shown below. Here you can select your Audio Input and Output device. Once selected you can simply close the window with the X in the upper right.
56 -[[image:attach:selectaudiosource.png||height="250"]]
74 +* (((
75 +Now click the Audio button as shown below. Here you can select your Audio Input and Output device. Once selected you can simply close the window with the X in the upper right.\\
57 57  
77 +[[image:attach:selectaudiosource.png||custom-width="true" original-height="366" data-xwiki-image-style-alignment="start" width="340" original-width="500"]]
78 +)))
79 +
58 58  == {{id name="If-You-can-Receive-Calls-but-not-Make-Calls"/}}If You can Receive Calls but not Make Calls ==
59 59  
60 60  * You must turn off Video Support
61 -* With Jitsi Opened and connected select Tools→Options
62 -[[image:attach:Select Tools-Options.jpg||height="400"]]
63 -* Now in the window that opens up select the Video button →Encodings Tab→Uncheck H264. After doing this you can close the window and you should be all set.
64 -[[image:attach:OptionsScreenUncheckH264.jpg||height="400"]]
83 +* (((
84 +With Jitsi Opened and connected select Tools→Options\\
65 65  
86 +[[image:attach:Select Tools-Options.jpg||custom-width="true" original-height="542" data-xwiki-image-style-alignment="start" width="176" original-width="246"]]
87 +)))
88 +* (((
89 +Now in the window that opens up select the Video button →Encodings Tab→Uncheck H264. After doing this you can close the window and you should be all set.\\
90 +
91 +[[image:attach:OptionsScreenUncheckH264.jpg||custom-width="true" original-height="562" data-xwiki-image-style-alignment="start" width="360" original-width="514"]]
92 +)))
93 +
66 66  \\
67 67  
68 68  \\
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79 79  
80 80  == {{id name="Setup"/}}Setup ==
81 81  
110 +(% start="1" %)
82 82  1. open phone app
83 83  1. 3 dots in the upper right
84 84  1. settings
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90 90  1. set the username as your ext
91 91  1. put in your password
92 92  1. set the server to the dns name of the voip server.
122 +(% start="1" %)
93 93  11. Example: voip.ccisd.adremc1.org
94 94  1. Port number should be 5060
95 95  1. transport type should be UDP
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97 97  
98 98  Example:
99 99  
100 -[[image:attach:Screenshot_20200326-114906.png||thumbnail="true" height="250"]]
130 +[[image:attach:Screenshot_20200326-114906.png||custom-width="true" original-height="2280" data-xwiki-image-style-alignment="start" width="115" original-width="1080"]]
101 101  
102 102  == {{id name="Disable-WiFi-Sleep"/}}Disable WiFi Sleep ==
103 103  
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158 158  * On the Jitsi download page there is a link to use their repo. Follow that link and install the repo using their directions. Trying to use the .deb file install just results in missing dependencies like jitsi keyring that you must get from their repo anyways.
159 159  * As of 2020 you must use java 8.
160 160  * (((
161 -(% style="" %)
162 162  For Ubuntu 18.04 this is to be solved by install the default availble jdk8.
163 163  sudo apt install openjdk-8-jdk
164 164  sudo update-alternatives ~-~-config java
165 165  
166 -(% style="" %)
167 167  Select the correct version  (java 8 from the list) and Jitsi will now start without error now.
168 168  )))
169 169  
198 += {{id name="Bria-Solo-Sip-Client---Free-Version"/}}Bria Solo Sip Client - Free Version =
199 +
200 +== {{id name="General-Info"/}}General Info ==
201 +
202 +* [[https:~~/~~/www.counterpath.com/product-comparison/>>url:https://www.counterpath.com/product-comparison/||shape="rect"]]
203 +* Counterpath has once again released a free version. It supports only SIP auto with the normal G711 etc codecs.
204 +* Should work fine for any sip phone application
205 +* Pay version includes video support and more codecs.
206 +* Testing still needs to be done with a setup portion for the wiki. Bria has worked perfectly in the past though when it was open source.
207 +
170 170  \\
CallStartedHangUp.jpg
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