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Last modified by Chase Eckert on 2026/08/19 16:33
From version 28.1
edited by Josh Hiner
on 2021/01/20 05:33
Change comment: There is no comment for this version
To version 19.1
edited by 62a391539b728c006a95cf09
on 2020/03/26 09:22
Change comment: There is no comment for this version

Summary

Details

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Author
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1 -XWiki.josh@remc1_org
1 +XWiki.62a391539b728c006a95cf09
Content
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2 2  
3 3  = {{id name="BEFORE-Starting-You-will-need"/}}BEFORE Starting You will need =
4 4  
5 -* Have the REMC1 SSLVPN setup if you are connecting from home/offsite. Instructions can be found here: [[doc:PS.VPN.District SSL VPN Connection And Clients.WebHome]]
5 +* Have the REMC1 SSLVPN setup if you are connecting from home/offsite.
6 6  * Your extension number created by REMC1 for your Voip Soft Phone (Jitsi). This will be different from your normal work extension but we can have both extensions ring and have voicemail go wherever you want (email, Jitsi extension, normal work extension etc).
7 7  * The password for your new extension (the extension REMC1 created for your Voip Soft Phone (Jitsi)
8 8  * The address of your phone system (The Voip Soft Phone (Jitsi) Connects to your phone system).
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13 13  
14 14  === {{id name="Download"/}}Download ===
15 15  
16 -* Main Downloads Section: [[https:~~/~~/desktop.jitsi.org/Main/Download>>url:https://desktop.jitsi.org/Main/Download||shape="rect"]]
17 -* Windows: [[Latest MSI>>url:https://github.com/jitsi/jitsi/releases/download/Jitsi-2.10/jitsi-2.10.5550-x64.msi||shape="rect"]](6/19/2020)
16 +* Main Downloads Section: [[https:~~/~~/jitsi.org/downloads/>>url:https://jitsi.org/downloads/||shape="rect"]]
17 +* Windows (select the file titled "latest") [[Windows Jitsi MSI Installer Archive>>url:https://download.jitsi.org/jitsi/msi/||style="text-decoration: none;text-align: left;" shape="rect"]]  [[Latest MSI>>url:https://download.jitsi.org/jitsi/msi/jitsi-latest-x64.msi||shape="rect"]]
18 18  * OSX/Mac/Apple: [[https:~~/~~/download.jitsi.org/jitsi/macosx/jitsi-latest.dmg>>url:https://download.jitsi.org/jitsi/macosx/jitsi-latest.dmg||shape="rect"]]
19 19  * Android, IOS are available on the App Store and Google Play respectively
20 -* GitHub for older releases
21 21  
22 22  === {{id name="Install"/}}Install ===
23 23  
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33 33  * In the window that pops up click Accounts→then the Add button (lower right) and then select the SIP option for the Network Drop Down box.
34 34  [[image:attach:account-add-sip.jpg||height="400"]]
35 35  * Fill in the SIP id with the extension and address of your phone system (supplied by REMC1) like this: extension@ipaddress example: 400@172.17.20.2
36 -* For the WUPHD/Finlandia COVID call center you would enter your sip ID like this: extension@(% style="color: rgb(0,0,0);" %)10.20.112.4 example: 201@10.20.112.4(%%)\\
37 37  * In the Password box fill in the password supplied by REMC1
38 38  * Check the Remember Password box then click the Add button
37 +[[image:attach:user-pass-rememberpass-add.jpg||height="400"]]
39 39  * If all is well your sip account will now show as Online. You can now close this window out.
40 -[[image:attach:DoYouSeeOnline.jpg||height="400"]][[image:attach:user-pass-rememberpass-add.jpg||height="400"]]
39 +[[image:attach:DoYouSeeOnline.jpg||height="400"]]
41 41  * You will now be back at the normal Jitsi window where you can answer and place calls
42 42  [[image:attach:DialANumber.jpg||height="250"]]
43 43  
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75 75  
76 76  = {{id name="Android-Native-Soft-Client"/}}Android Native Soft Client =
77 77  
78 -This section is for native android sip connections. You will need the FortiClient SSL VPN connected for this to work.
77 +This section is for native android sip connections.
79 79  
80 80  == {{id name="Setup"/}}Setup ==
81 81  
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89 89  1. push the plus in the upper right
90 90  1. set the username as your ext
91 91  1. put in your password
92 -1. set the server to the dns name of the voip server.
93 -11. Example: voip.ccisd.adremc1.org
91 +1. set the server to voip.ccisd.adremc1.org
94 94  1. Port number should be 5060
95 95  1. transport type should be UDP
96 96  1. set send keep-alive to always send
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101 101  
102 102  == {{id name="Disable-WiFi-Sleep"/}}Disable WiFi Sleep ==
103 103  
104 -On Android 10 on a Pixel 3 and newer, it is disabled by default. Other versions you may need to disable it.
102 +On Android 10 it is disabled by default. Other versions you may need to disable it.
105 105  
106 106  * go to you phone settings
107 107  * click on network & internet
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115 115  
116 116  While on the call open up your keypad and type ~#~# then the extension to transfer to. You will hear a dial tone as soon as you press ~#~# you will hear a voice say transfer, then just type the extension and it will transfer the call and hang you up.
117 117  
118 -== {{id name="Issues-with-calls"/}}Issues with calls ==
116 +== {{id name="Issues-placing-an-sip-call"/}}Issues placing an sip call ==
119 119  
120 -=== {{id name="Issues-placing-an-sip-call"/}}Issues placing an sip call ===
121 -
122 122  If you are having issues placing the sip call you may need to go into your call settings.
123 123  
124 124  * click on calling accounts
125 -* under make calls with, choose ask first
126 -* under use sip calling set to for all calls. When you no longer need this you may need to turn that back to use for sip only.
121 +* under make calls with, first try ask first, if that doesn't work click on your extension. Just remember to change it back to your cell provider when you no longer need to use it.
127 127  
128 -=== {{id name="Connection-issues"/}}Connection issues ===
129 -
130 -If you have issues with the sip connecting
131 -
132 -* open phone app
133 -* 3 dots in the upper right
134 -* settings
135 -* calls
136 -* calling accounts
137 -* sip accounts, this will show you the status of it
138 -* If it doesn't say receiving calls then
139 -* go back one page to the calling accounts page
140 -* Click on all calling accounts
141 -* toggle that off and back on
142 -* go back to calling accounts
143 -* click on sip accounts and check its status again
144 -* if it still doesn't say connected then go back to the previous page, calling accounts
145 -* Click on the sip account name
146 -* click to open optional settings
147 -* You may need to change a setting for "set send keep-alive to always send" change that to "auto" save
148 -* go back to the setting and change it back to "always send"
149 -* go back to calling accounts
150 -* click on all calling accounts and check its status again. You can try toggling it off and on again.
151 -
152 152  You will still be able to receive calls from your cell provider, both while on the sip call and not.
153 153  
154 154  \\
155 -
156 -= {{id name="Linux-Install"/}}Linux Install =
157 -
158 -* On the Jitsi download page there is a link to use their repo. Follow that link and install the repo using their directions. Trying to use the .deb file install just results in missing dependencies like jitsi keyring that you must get from their repo anyways.
159 -* As of 2020 you must use java 8.
160 -* (((
161 -For Ubuntu 18.04 this is to be solved by install the default availble jdk8.
162 -sudo apt install openjdk-8-jdk
163 -sudo update-alternatives ~-~-config java
164 -
165 -Select the correct version  (java 8 from the list) and Jitsi will now start without error now.
166 -)))
167 -
168 -\\
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