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Last modified by Chase Eckert on 2026/08/19 16:33
From version 3.1
edited by 62a391539b728c006a95cf09
on 2020/03/23 11:23
Change comment: There is no comment for this version
To version 11.1
edited by 62a391539b728c006a95cf09
on 2020/03/26 08:35
Change comment: There is no comment for this version

Summary

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Content
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1 -= {{id name="Jitsi-Softphone-Setup"/}}Jitsi Softphone Setup =
1 += =
2 2  
3 -== {{id name="BEFORE-INSTALLING-You-will-need"/}}BEFORE INSTALLING You will need ==
3 +{{toc/}}
4 4  
5 +Jitsi Softphone
6 +
7 += {{id name="BEFORE-Starting-You-will-need"/}}BEFORE Starting You will need =
8 +
5 5  * Have the REMC1 SSLVPN setup if you are connecting from home/offsite.
6 6  * Your extension number created by REMC1 for your Voip Soft Phone (Jitsi). This will be different from your normal work extension but we can have both extensions ring and have voicemail go wherever you want (email, Jitsi extension, normal work extension etc).
7 7  * The password for your new extension (the extension REMC1 created for your Voip Soft Phone (Jitsi)
8 8  * The address of your phone system (The Voip Soft Phone (Jitsi) Connects to your phone system).
9 9  
10 -== {{id name="Download"/}}Download ==
14 +== {{id name="Install-and-setup"/}}Install and setup ==
11 11  
16 +=== {{id name="Download"/}}Download ===
17 +
12 12  * Main Downloads Section: [[https:~~/~~/jitsi.org/downloads/>>url:https://jitsi.org/downloads/||shape="rect"]]
13 13  * Windows (select the file titled "latest") [[Windows Jitsi MSI Installer Archive>>url:https://download.jitsi.org/jitsi/msi/||style="text-decoration: none;text-align: left;" shape="rect"]]  [[Latest MSI>>url:https://download.jitsi.org/jitsi/msi/jitsi-latest-x64.msi||shape="rect"]]
14 14  * OSX/Mac/Apple: [[https:~~/~~/download.jitsi.org/jitsi/macosx/jitsi-latest.dmg>>url:https://download.jitsi.org/jitsi/macosx/jitsi-latest.dmg||shape="rect"]]
15 15  * Android, IOS are available on the App Store and Google Play respectively
16 16  
17 -== {{id name="Install"/}}Install ==
23 +=== {{id name="Install"/}}Install ===
18 18  
19 19  * For windows run the installer and simply progress through with the defaults
20 20  * For Mac/OSX open the DMG file that you downloaded. It will open like a drive in finder. Drag the Jitsi icon to the Applications folder.
21 21  
22 -== {{id name="Setup"/}}Setup ==
28 +=== {{id name="Setup"/}}Setup ===
23 23  
24 24  * Open Jitsi. When you start Jitsi it may auto-hide in your system tray (in Windows). Look in your system tray for a Genie icon as shown in the picture below. You can right click on the Genie icon in the system tray and select "show"
25 25  [[image:attach:systemtrayicon.jpg||thumbnail="true" height="160"]]
... ... @@ -28,6 +28,7 @@
28 28  * In the window that pops up click Accounts→then the Add button (lower right) and then select the SIP option for the Network Drop Down box.
29 29  [[image:attach:account-add-sip.jpg||height="400"]]
30 30  * Fill in the SIP id with the extension and address of your phone system (supplied by REMC1) like this: extension@ipaddress example: 400@172.17.20.2
37 +* In the Password box fill in the password supplied by REMC1
31 31  * Check the Remember Password box then click the Add button
32 32  [[image:attach:user-pass-rememberpass-add.jpg||height="400"]]
33 33  * If all is well your sip account will now show as Online. You can now close this window out.
... ... @@ -42,12 +42,21 @@
42 42  * When in a call a new window will pop up. To hang up click the RED phone button as shown
43 43  [[image:attach:CallStartedHangUp.jpg||height="250"]]
44 44  
45 -\\
52 +== {{id name="Set-Which-device-is-the-MIC-and-Which-Device-Outputs-Audio"/}}Set Which device is the MIC and Which Device Outputs Audio ==
46 46  
47 -\\
54 +* If Audio is coming out your speakers and you want to use your headset OR the Mic is not working on your headset (or built in mic on laptop) You need to select the proper device to use in Jitsi
55 +* Go to the Tools Menu then select Options
56 +* Now click the Audio button as shown below. Here you can select your Audio Input and Output device. Once selected you can simply close the window with the X in the upper right.
57 +[[image:attach:selectaudiosource.png||height="250"]]
48 48  
49 -\\
59 +== {{id name="If-You-can-Receive-Calls-but-not-Make-Calls"/}}If You can Receive Calls but not Make Calls ==
50 50  
61 +* You must turn off Video Support
62 +* With Jitsi Opened and connected select Tools→Options
63 +[[image:attach:Select Tools-Options.jpg||height="400"]]
64 +* Now in the window that opens up select the Video button →Encodings Tab→Uncheck H264. After doing this you can close the window and you should be all set.
65 +[[image:attach:OptionsScreenUncheckH264.jpg||height="400"]]
66 +
51 51  \\
52 52  
53 53  \\
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58 58  
59 59  \\
60 60  
77 += {{id name="Android-Native-Soft-Client"/}}Android Native Soft Client =
78 +
79 +This section is for native android sip connections.
80 +
61 61  \\
62 62  
63 63  \\
Confluence.Code.ConfluencePageClass[0]
id
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1 -17179727
1 +17180425