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Version 17.1 by cstopel@remc1_org on 2020/03/26 08:48
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1 {{toc/}}
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3 = {{id name="BEFORE-Starting-You-will-need"/}}BEFORE Starting You will need =
4
5 * Have the REMC1 SSLVPN setup if you are connecting from home/offsite.
6 * Your extension number created by REMC1 for your Voip Soft Phone (Jitsi). This will be different from your normal work extension but we can have both extensions ring and have voicemail go wherever you want (email, Jitsi extension, normal work extension etc).
7 * The password for your new extension (the extension REMC1 created for your Voip Soft Phone (Jitsi)
8 * The address of your phone system (The Voip Soft Phone (Jitsi) Connects to your phone system).
9
10 = {{id name="Jitsi-Softphone"/}}Jitsi Softphone =
11
12 == {{id name="Install-and-setup"/}}Install and setup ==
13
14 === {{id name="Download"/}}Download ===
15
16 * Main Downloads Section: [[https:~~/~~/jitsi.org/downloads/>>url:https://jitsi.org/downloads/||shape="rect"]]
17 * Windows (select the file titled "latest") [[Windows Jitsi MSI Installer Archive>>url:https://download.jitsi.org/jitsi/msi/||style="text-decoration: none;text-align: left;" shape="rect"]]  [[Latest MSI>>url:https://download.jitsi.org/jitsi/msi/jitsi-latest-x64.msi||shape="rect"]]
18 * OSX/Mac/Apple: [[https:~~/~~/download.jitsi.org/jitsi/macosx/jitsi-latest.dmg>>url:https://download.jitsi.org/jitsi/macosx/jitsi-latest.dmg||shape="rect"]]
19 * Android, IOS are available on the App Store and Google Play respectively
20
21 === {{id name="Install"/}}Install ===
22
23 * For windows run the installer and simply progress through with the defaults
24 * For Mac/OSX open the DMG file that you downloaded. It will open like a drive in finder. Drag the Jitsi icon to the Applications folder.
25
26 === {{id name="Setup"/}}Setup ===
27
28 * Open Jitsi. When you start Jitsi it may auto-hide in your system tray (in Windows). Look in your system tray for a Genie icon as shown in the picture below. You can right click on the Genie icon in the system tray and select "show"
29 [[image:attach:systemtrayicon.jpg||thumbnail="true" height="160"]]
30 * Once Jitsi is opened go to Tools→options
31 [[image:attach:jitsi-tools-options.jpg||thumbnail="true" height="250"]]
32 * In the window that pops up click Accounts→then the Add button (lower right) and then select the SIP option for the Network Drop Down box.
33 [[image:attach:account-add-sip.jpg||height="400"]]
34 * Fill in the SIP id with the extension and address of your phone system (supplied by REMC1) like this: extension@ipaddress example: 400@172.17.20.2
35 * In the Password box fill in the password supplied by REMC1
36 * Check the Remember Password box then click the Add button
37 [[image:attach:user-pass-rememberpass-add.jpg||height="400"]]
38 * If all is well your sip account will now show as Online. You can now close this window out.
39 [[image:attach:DoYouSeeOnline.jpg||height="400"]]
40 * You will now be back at the normal Jitsi window where you can answer and place calls
41 [[image:attach:DialANumber.jpg||height="250"]]
42
43 == {{id name="Place-a-Call"/}}Place a Call ==
44
45 * You can type a number in the white box (which also searches your call history) and click the green call button to place a call
46 [[image:attach:CheckOnline-DialNumberButton.jpg||height="400"]]
47 * When in a call a new window will pop up. To hang up click the RED phone button as shown
48 [[image:attach:CallStartedHangUp.jpg||height="250"]]
49
50 == {{id name="Set-Which-device-is-the-MIC-and-Which-Device-Outputs-Audio"/}}Set Which device is the MIC and Which Device Outputs Audio ==
51
52 * If Audio is coming out your speakers and you want to use your headset OR the Mic is not working on your headset (or built in mic on laptop) You need to select the proper device to use in Jitsi
53 * Go to the Tools Menu then select Options
54 * Now click the Audio button as shown below. Here you can select your Audio Input and Output device. Once selected you can simply close the window with the X in the upper right.
55 [[image:attach:selectaudiosource.png||height="250"]]
56
57 == {{id name="If-You-can-Receive-Calls-but-not-Make-Calls"/}}If You can Receive Calls but not Make Calls ==
58
59 * You must turn off Video Support
60 * With Jitsi Opened and connected select Tools→Options
61 [[image:attach:Select Tools-Options.jpg||height="400"]]
62 * Now in the window that opens up select the Video button →Encodings Tab→Uncheck H264. After doing this you can close the window and you should be all set.
63 [[image:attach:OptionsScreenUncheckH264.jpg||height="400"]]
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74
75 = {{id name="Android-Native-Soft-Client"/}}Android Native Soft Client =
76
77 This section is for native android sip connections.
78
79 == {{id name="Setup"/}}Setup ==
80
81 1. open phone app
82 1. 3 dots in the upper right
83 1. settings
84 1. calls
85 1. calling accounts
86 1. enable "receive incoming calls"
87 1. sip accounts
88 1. push the plus in the upper right
89 1. [[image:attach:Screenshot_20200326-114906.png||thumbnail="true" height="250"]]
90
91 == {{id name="Disable-WiFi-Sleep"/}}Disable WiFi Sleep ==
92
93 On Android 10 it is disabled by default. Other versions you may need to disable it.
94
95 * go to you phone settings
96 * click on network & internet
97 * click wifi
98 * click wifi preferences
99 * there will be an option to disable wifi sleep
100
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102
103 == {{id name="Transfering-Calls"/}}Transfering Calls ==
104
105 While on the call open up your keypad and type ~#~# then the extension to transfer to. You will hear a dial tone as soon as you press ~#~# you will hear a voice say transfer, then just type the extension and it will transfer the call and hang you up.
106
107 == {{id name="Issues-placing-an-sip-call"/}}Issues placing an sip call ==
108
109 If you are having issues placing the sip call you may need to go into your call settings.
110
111 * click on calling accounts
112 * under make calls with, first try ask first, if that doesn't work click on your extension. Just remember to change it back to your cell provider when you no longer need to use it.
113
114 You will still be able to receive calls from your cell provider, both while on the sip call and not.
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