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Version 24.1 by cstopel@remc1_org on 2020/03/27 04:20
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1 {{toc/}}
2
3 = {{id name="BEFORE-Starting-You-will-need"/}}BEFORE Starting You will need =
4
5 * Have the REMC1 SSLVPN setup if you are connecting from home/offsite.
6 * Your extension number created by REMC1 for your Voip Soft Phone (Jitsi). This will be different from your normal work extension but we can have both extensions ring and have voicemail go wherever you want (email, Jitsi extension, normal work extension etc).
7 * The password for your new extension (the extension REMC1 created for your Voip Soft Phone (Jitsi)
8 * The address of your phone system (The Voip Soft Phone (Jitsi) Connects to your phone system).
9
10 = {{id name="Jitsi-Softphone"/}}Jitsi Softphone =
11
12 == {{id name="Install-and-setup"/}}Install and setup ==
13
14 === {{id name="Download"/}}Download ===
15
16 * Main Downloads Section: [[https:~~/~~/jitsi.org/downloads/>>url:https://jitsi.org/downloads/||shape="rect"]]
17 * Windows (select the file titled "latest") [[Windows Jitsi MSI Installer Archive>>url:https://download.jitsi.org/jitsi/msi/||style="text-decoration: none;text-align: left;" shape="rect"]]  [[Latest MSI>>url:https://download.jitsi.org/jitsi/msi/jitsi-latest-x64.msi||shape="rect"]]
18 * OSX/Mac/Apple: [[https:~~/~~/download.jitsi.org/jitsi/macosx/jitsi-latest.dmg>>url:https://download.jitsi.org/jitsi/macosx/jitsi-latest.dmg||shape="rect"]]
19 * Android, IOS are available on the App Store and Google Play respectively
20
21 === {{id name="Install"/}}Install ===
22
23 * For windows run the installer and simply progress through with the defaults
24 * For Mac/OSX open the DMG file that you downloaded. It will open like a drive in finder. Drag the Jitsi icon to the Applications folder.
25
26 === {{id name="Setup"/}}Setup ===
27
28 * Open Jitsi. When you start Jitsi it may auto-hide in your system tray (in Windows). Look in your system tray for a Genie icon as shown in the picture below. You can right click on the Genie icon in the system tray and select "show"
29 [[image:attach:systemtrayicon.jpg||thumbnail="true" height="160"]]
30 * Once Jitsi is opened go to Tools→options
31 [[image:attach:jitsi-tools-options.jpg||thumbnail="true" height="250"]]
32 * In the window that pops up click Accounts→then the Add button (lower right) and then select the SIP option for the Network Drop Down box.
33 [[image:attach:account-add-sip.jpg||height="400"]]
34 * Fill in the SIP id with the extension and address of your phone system (supplied by REMC1) like this: extension@ipaddress example: 400@172.17.20.2
35 * In the Password box fill in the password supplied by REMC1
36 * Check the Remember Password box then click the Add button
37 [[image:attach:user-pass-rememberpass-add.jpg||height="400"]]
38 * If all is well your sip account will now show as Online. You can now close this window out.
39 [[image:attach:DoYouSeeOnline.jpg||height="400"]]
40 * You will now be back at the normal Jitsi window where you can answer and place calls
41 [[image:attach:DialANumber.jpg||height="250"]]
42
43 == {{id name="Place-a-Call"/}}Place a Call ==
44
45 * You can type a number in the white box (which also searches your call history) and click the green call button to place a call
46 [[image:attach:CheckOnline-DialNumberButton.jpg||height="400"]]
47 * When in a call a new window will pop up. To hang up click the RED phone button as shown
48 [[image:attach:CallStartedHangUp.jpg||height="250"]]
49
50 == {{id name="Set-Which-device-is-the-MIC-and-Which-Device-Outputs-Audio"/}}Set Which device is the MIC and Which Device Outputs Audio ==
51
52 * If Audio is coming out your speakers and you want to use your headset OR the Mic is not working on your headset (or built in mic on laptop) You need to select the proper device to use in Jitsi
53 * Go to the Tools Menu then select Options
54 * Now click the Audio button as shown below. Here you can select your Audio Input and Output device. Once selected you can simply close the window with the X in the upper right.
55 [[image:attach:selectaudiosource.png||height="250"]]
56
57 == {{id name="If-You-can-Receive-Calls-but-not-Make-Calls"/}}If You can Receive Calls but not Make Calls ==
58
59 * You must turn off Video Support
60 * With Jitsi Opened and connected select Tools→Options
61 [[image:attach:Select Tools-Options.jpg||height="400"]]
62 * Now in the window that opens up select the Video button →Encodings Tab→Uncheck H264. After doing this you can close the window and you should be all set.
63 [[image:attach:OptionsScreenUncheckH264.jpg||height="400"]]
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74
75 = {{id name="Android-Native-Soft-Client"/}}Android Native Soft Client =
76
77 This section is for native android sip connections. You will need the FortiClient SSL VPN connected for this to work.
78
79 == {{id name="Setup"/}}Setup ==
80
81 1. open phone app
82 1. 3 dots in the upper right
83 1. settings
84 1. calls
85 1. calling accounts
86 1. enable "receive incoming calls"
87 1. sip accounts
88 1. push the plus in the upper right
89 1. set the username as your ext
90 1. put in your password
91 1. set the server to the dns name of the voip server.
92 11. Example: voip.ccisd.adremc1.org
93 1. Port number should be 5060
94 1. transport type should be UDP
95 1. set send keep-alive to always send
96
97 Example:
98
99 [[image:attach:Screenshot_20200326-114906.png||thumbnail="true" height="250"]]
100
101 == {{id name="Disable-WiFi-Sleep"/}}Disable WiFi Sleep ==
102
103 On Android 10 on a Pixel 3 and newer, it is disabled by default. Other versions you may need to disable it.
104
105 * go to you phone settings
106 * click on network & internet
107 * click wifi
108 * click wifi preferences
109 * there will be an option to disable wifi sleep
110
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112
113 == {{id name="Transfering-Calls"/}}Transfering Calls ==
114
115 While on the call open up your keypad and type ~#~# then the extension to transfer to. You will hear a dial tone as soon as you press ~#~# you will hear a voice say transfer, then just type the extension and it will transfer the call and hang you up.
116
117 == {{id name="Issues-with-calls"/}}Issues with calls ==
118
119 === {{id name="Issues-placing-an-sip-call"/}}Issues placing an sip call ===
120
121 If you are having issues placing the sip call you may need to go into your call settings.
122
123 * click on calling accounts
124 * under make calls with, choose ask first
125 * under use sip calling set to for all calls. When you no longer need this you may need to turn that back to use for sip only.
126
127 === {{id name="Connection-issues"/}}Connection issues ===
128
129 If you have issues with the sip connecting
130
131 * open phone app
132 * 3 dots in the upper right
133 * settings
134 * calls
135 * calling accounts
136 * sip accounts, this will show you the status of it
137 * If it doesn't say receiving calls then
138 * go back one page to the calling accounts page
139 * Click on all calling accounts
140 * toggle that off and back on
141 * go back to calling accounts
142 * click on sip accounts and check its status again
143 * if it still doesn't say connected then go back to the previous page, calling accounts
144 * Click on the sip account name
145 * click to open optional settings
146 * You may need to change a setting for "set send keep-alive to always send" change that to "auto" save
147 * go back to the setting and change it back to "always send"
148 * go back to calling accounts
149 * click on all calling accounts and check its status again. You can try toggling it off and on again.
150
151 You will still be able to receive calls from your cell provider, both while on the sip call and not.
152
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