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Last modified by Jaremay Moreau on 2026/08/25 10:35
From version 60.1
edited by Lauren Keller
on 2020/10/06 08:11
Change comment: There is no comment for this version
To version 28.1
edited by 62a3914d5b9785006fd85ada
on 2016/12/21 02:44
Change comment: There is no comment for this version

Summary

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1 -XWiki.lkeller@remc1_org
1 +XWiki.62a3914d5b9785006fd85ada
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1 1  {{toc/}}
2 2  
3 -
4 -
5 5  = {{id name="There-are-clients-for-Windows,-OSX,-AppleIOS-(in-the-app-store),-Android-(Google-Play-Store)-and-Linux-below"/}}There are clients for Windows, OSX, AppleIOS (in the app store), Android (Google Play Store) and Linux below =
6 6  
7 -{{error}}
8 -REMC1 Staff, there is a K1000 distro that installs this and sets all the settings. It is recommended to use that (instructions below). For info on how the distro is made see: [[doc:DK.KBOX1000.Windows Software Distributions.FortiClient VPN K1000 Distro.WebHome]]
9 -{{/error}}
5 += {{id name="IMPORTANT-IMPORTANT-Info"/}}IMPORTANT IMPORTANT Info =
10 10  
11 -== {{id name="Bug---This-is-a-Temporary-Entry:-delete-it-when-the-fix-is-in"/}}(% style="color: rgb(255,0,0);" %)**Bug - This is a Temporary Entry: delete it when the fix is in**(%%) ==
12 -
13 -There is a known bug that throws an error with a good login 7/8 of the time.  We are waiting on the fix from the FortiFun Company.  Have the customer try 7 more times.
14 -
15 -== {{id name="IMPORTANT-INFO"/}}__IMPORTANT INFO__ ==
16 -
17 -=== {{id name="USE-PORT-10443"/}}(% style="color: rgb(255,0,0);" %)**USE PORT 10443**(%%) ===
18 -
19 19  * Download the SSL Vpn clients for Windows, OSX and Linux below. Use only these versions as they are tested to be stable
20 -* **THE USER MUST BE ADDED TO THE DistrictVPN (ie. ADMVPN, CLKVPN, etc) group** in the district's domain.  This group is a member of (% style="text-align: left;" %)**REMC1MemberVPNAccess **(%%)at the root of the forest adremc1.org which is located in the ManagedServicesGroups OU. **It may take up to 30min for replication to occur** before you can add the user.
21 -* (% style="color: rgb(0,0,0);" %)**The TSL 1.1 and 1.2 security protocols must be enabled (usually is by default), otherwise the connection will fail at 40%. **The setting for that in WIndows is under Internet options→Advanced. You can access Internet Options through either the Control Panel or through Internet Explorer.
22 -* OUTSIDE VENDORS OR ENTITIES ONLY CONNECTING IN → must be given a LOCAL FORTIGATE USER and added to the REMC1-District-Ipsecvpn-SSLvpn group (Or a group that is made especially for the vendor for limited access)
23 -* (% style="color: rgb(0,0,0);" %)OUTSIDE VENDORS OR ENTITIES ONLY CONNECTING IN → If they only need DMZ access then only add them to the DMZvpn group on the fortigate. You can create other groups which will limit vendors to other areas. This is mentioned in the SSLvpn configuration wiki.
24 -* **ONLY FOR REMC1 Employees→ REMC1 EMPLOYEES ONLY MUST BE ADDED TO THE (% style="color: rgb(0,0,0);" %)REMC1VpnUsers(%%)**(% style="color: rgb(0,0,0);" %) user group in the REMC1 domain
8 +* THE USER MUST BE ADDED TO THE REMC1MemberVPNAccess group at the root of the forest adremc1.org which is located in the ManagedServicesGroups OU. If this is a new employee/user it may take 15min for replication to occur before you can add the user.
9 +* OUTSIDE VENDORS OR ENTITIES ONLY CONNECTING IN must be given a LOCAL FORTIGATE USER and added to the REMC1-District-Ipsecvpn-SSLvpn group
10 +* (% style="color: rgb(0,0,0);" %)OUTSIDE VENDORS OR ENTITIES ONLY CONNECTING IN -> If they only need DMZ access then only add them to the DMZvpn group on the fortigate. You can create other groups which will limit vendors to other areas. This is mentioned in the SSLvpn configuration wiki.
11 +* REMC1 EMPLOYEES MUST BE ADDED TO THE (% style="color: rgb(0,0,0);" %)REMC1VpnUsers user group in the REMC1 domain
25 25  
26 -== {{id name="Windows-Installation-and-connection"/}}Windows Installation and connection ==
13 += {{id name="Windows-Installation-and-connection"/}}Windows Installation and connection =
27 27  
28 28  (% style="margin-left: 30.0px;" %)
29 -=== {{id name="To-Manually-Configure"/}}To Manually Configure ===
16 +== {{id name="To-Configure"/}}To Configure ==
30 30  
31 -1. YOU **MUST** HAVE AN ACTIVE INTERNET CONNECTION TO INSTALL THIS CLIENT
32 -1. Download and install '[[District SSL VPN Connection And Clients>>url:https://confluence.remc1.net/display/PS/District+SSL+VPN+Connection+And+Clients#DistrictSSLVPNConnectionAndClients-ClientDownloads-Windows-Linux-AppleOSX||shape="rect"]]'
33 -1. Run the install.  Installation may require local admin privileges. At one point the install MAY download updates from fortinet.  **THIS MAY PAUSE FOR EVEN 10MIN AT 0%** you must be patient it will continue if you have an internet connection
34 -1. After running the install you should see a red shield on your desktop titled Forticlient.  Run this by double clicking
35 -[[image:attach:ForticlientIcon.png||alt="FortiClient desktop icon display" title="FortiClient desktop icon display"]]
36 -1. You will get a Forticlient Console window. Select the 'Remote Access' tab and click the blue 'Configure VPN' link in the center of the white area (see picture below)
37 -1. [[image:attach:ForticlientInitialPreconfigScreen.png||alt="Windows Forticlient console page, configure vpn link display" title="Windows Forticlient console page, configure vpn link display" height="250"]]
38 -1. Provide a connection name
39 -1. The Remote gateway is **fortigate.remc1.net** for most individuals including Supportnet members, vendor, or other outside party. Otherwise please email or call [[support@remc1.net>>mailto:support@remc1.net||shape="rect"]] / 9064877624 to ask what the endpoint address is for your entity
40 -11. **Vendors and other 3rd parties require a user/pass to be added to the fortigate directly** and provided to the vendor/3rd party (see step 10)
41 -1. Put a check in the customize port box and enter **10443**
42 -1. Optional: Click the 'Save Login' radio button and in the Username Field type in your username.  This will be your FULL USERNAME which designates what district or entity you are employed with. eg: [[jsmith@ccisd.adremc1.org>>mailto:jsmith@ccisd.adremc1.org||shape="rect"]] or [[djohnson@han.adremc1.org>>mailto:djohnson@han.adremc1.org||shape="rect"]] .
43 - **If you are a vendor** REMC1 will supply you with your username.  Contact REMC1 Support if you are unsure of your full username at 9064877624
44 -[[image:attach:ForticlientSettings.png||alt="Windows Forticlient edit vpn connection page display" title="Windows Forticlient edit vpn connection page display" height="250"]]
45 -1. Click 'Apply'
18 +1. YOU MUST HAVE AN ACTIVE INTERNET CONNECTION TO INSTALL THIS CLIENT.
19 +1. [[Download the most recent windows client>>attach:FortiClientOnlineInstaller_5.4.1.0840.exe]] exe from below
20 +1. THIS CLIENT STARTS A DOWNLOAD FROM FORTINET AFTER YOU START THE INSTALL. THIS MAY PAUSE FOR EVEN 10MIN AT 0% you must be patient it will continue if you have an internet connection.
21 +1. Run the install. Installation may require local admin privileges. At one point the install downloads more packages from fortinet. THIS MAY PAUSE FOR EVEN 10MIN AT 0% you must be patient it will continue if you have an internet connection.
22 +1. After running the install you should see a red shield on your desktop titled Forticlient. Run this by double clicking.
23 +[[image:attach:ForticlientIcon.png]]
24 +1. You will get a Forticlient Console window. Click the blue "Configure VPN" link in the center of the white area (see picture below)
25 +1. [[image:attach:ForticlientInitialPreconfigScreen.png||height="250"]]
26 +1. Fill in the connection name
27 +1. The Remote gateway is most likely fortigate.remc1.net for you if you are a school district, vendor, or other outside party. Otherwise please email or call [[support@remc1.net>>mailto:support@remc1.net||shape="rect"]] / 9064877624 to ask what the endpoint address is for your entity.
28 +1. Put a check in the customize port box and enter 10443
29 +1. Optional: Click the Save Login radio button and in the Username Field type in your username. This will be your FULL USERNAME which designates what distict or entity you are employed with. eg: [[jsmith@ccisd.adremc1.org>>mailto:jsmith@ccisd.adremc1.org||shape="rect"]] or [[djohnson@han.adremc1.org>>mailto:djohnson@han.adremc1.org||shape="rect"]] . If you are a vendor REMC1 will supply you with your username. Contact REMC1 Support if you are unsure of your full username.
30 +[[image:attach:ForticlientSettings.png||height="250"]]
31 +1. Click apply
46 46  
47 -=== {{id name="After-Using-The-KACE-Distro"/}}After Using The KACE Distro ===
48 -
49 -{{error}}
50 -This section is for REMC1 staff using the KACE distro to deploy the SSL VPN client.
51 -{{/error}}
52 -
53 -\\
54 -
55 -If you used the K1000 distribution:
56 -
57 -1. Wait for a notification telling you that the settings were restored.
58 -1. Open the Forticlient console.
59 -1. Accept the EULA.
60 -[[image:attach:2020-03-23_5760x1080--1584983302.jpg||height="250"]]
61 -1. Make sure the individual's account is in the VPN group in active directory listed above. If this is an organization that doesn't have a domain connected to the Fortigate proceed to making a user in the Fortigate for them.
62 -1. You are ready to go. Enter your username (UPN if you are in the forest) and password.
63 -[[image:attach:2020-03-23_5760x1080--1584983568.jpg||height="250"]]
64 -
65 -\\
66 -
67 67  (% style="margin-left: 30.0px;" %)
68 -=== {{id name="To-Connect"/}}To Connect ===
34 +== {{id name="To-Connect"/}}To Connect ==
69 69  
70 -1. You should see a red shield on your desktop titled Forticlient.  Run this by double clicking.  Alternatively, you may see a green shield in the lower right taskbar.  Right-click on that and select 'Connect to (whatever you named your profile)'.  See the pictures below
71 -[[image:attach:image2016-12-1 11:29:42.png||alt="FortiClient desktop icon display" title="FortiClient desktop icon display"]]
72 -[[image:attach:ConnectForticlientTaskbar.png||alt="Windows Forticlient right click, connect to profile path display" title="Windows Forticlient right click, connect to profile path display"]]
73 -1. Type in your username (if you didn't set it up to autofill in the steps above).  This will be your FULL USERNAME which designates what district or entity you are employed with. eg: [[jsmith@ccisd.adremc1.org>>mailto:jsmith@ccisd.adremc1.org||shape="rect"]] or [[djohnson@han.adremc1.org>>mailto:djohnson@han.adremc1.org||shape="rect"]].  **If you are a Vendor:** Contact remc1 if you are unsure of your full username
74 -1. Type in your NETWORK login password.  This will be the same password used to log into your work computer and your email. It's all one login.** If you are a vendor** or outside entity/non REMC1 member then REMC1 will supply you with the password
75 -1. Click 'Connect'.  If you receive a certificate warning (you shouldn't unless you used the IP address instead of fortigate.remc1.net as the remote gateway) **accept the certificate** to finish the connection
76 -[[image:attach:ForticlientConnectingScreen.png||alt="Windows Forticlient console login page display" title="Windows Forticlient console login page display" height="250"]]
77 -1. Remember to **disconnect when you are done**
78 -1. To disconnect double click on the Forticlient shield icon on your desktop and then click 'Disconnect' in the window that pops up OR right click on the green Forticlient shield in your taskbar and select disconnect (see picture below)
79 -[[image:attach:ForticlientDisconnectScreen.png||alt="Windows Forticlient console connected page display" title="Windows Forticlient console connected page display" height="250"]]or [[image:attach:DisconnectingForticlient.png||alt="Windows Forticlient right click, disconnect from profile path display" title="Windows Forticlient right click, disconnect from profile path display"]]
36 +1. You should see a red shield on your desktop titled Forticlient. Run this by double clicking. Alternatively you may see a green shield in the lower right taskbar. Right click on that and select "connect to (whatever you named your profile)" See the pictures below.
37 +[[image:attach:image2016-12-1 11:29:42.png]]
38 +[[image:attach:ConnectForticlientTaskbar.png]]
39 +1. Type in your username (if you didn't set it up to autofill in the steps above). This will be your FULL USERNAME which designates what district or entity you are employed with. eg: [[jsmith@ccisd.adremc1.org>>mailto:jsmith@ccisd.adremc1.org||shape="rect"]] or [[djohnson@han.adremc1.org>>mailto:djohnson@han.adremc1.org||shape="rect"]] . Contact remc1 if you are unsure of your full username.
40 +1. Type in your NETWORK login password. This will be the same password used to log into your work computer and your email. Its all one login. If you are a vendor or outside entity/non REMC1 member then REMC1 will supply you with the password.
41 +1. Click Connect. If you receive a certificate warning (you shouldnt unless you used the IP address instead of fortigate.remc1.net as the remote gateway) accept it to finish the connection.
42 +[[image:attach:ForticlientConnectingScreen.png||height="250"]]
43 +1. Remember to disconnect when you are done.
44 +1. To disconnect double clock on the Forticlient shield icon on your desktop and then click Disconnect in the window that pops up OR right click on the green Forticlient shield in your taskbar and select disconnect. (see picture below)
45 +[[image:attach:ForticlientDisconnectScreen.png||height="250"]]or [[image:attach:DisconnectingForticlient.png]]
80 80  
81 -== {{id name="OSX---Apple"/}}OSX - Apple ==
47 += {{id name="OSX---Apple"/}}OSX - Apple =
82 82  
83 83  (% style="margin-left: 30.0px;" %)
84 -=== {{id name="To-Manually-Configure"/}}To Manually Configure ===
50 +== {{id name="To-Configure"/}}To Configure ==
85 85  
86 -1. Download the OSX client [[below>>url:https://confluence.remc1.net/display/PS/District+SSL+VPN+Connection+And+Clients#DistrictSSLVPNConnectionAndClients-ClientDownloads-Windows-Linux-AppleOSX||shape="rect"]] and double click on the download. It will mount as a drive. You must open the finder and click on it like a disk drive and run the forticlientupdate.app as shown in the screenshot below.[[image:attach:OSXForticlientDriveInFinderInstall.png||alt="OSX finder, fortigate client update path display" title="OSX finder, fortigate client update path display" height="250"]]
87 -1. A window will pop up. Click 'Continue', then 'Continue', then 'Agree to the license' (if you are UPGRADING then you will not see that step) then click the 'Customize' button on the lower middle part of the window (see screenshot below)
88 -[[image:attach:OSXForticlient-customize-install.png||alt="OSX install Forticlient page, customize button display" title="OSX install Forticlient page, customize button display" height="250"]]
52 +1. Download the OSX client below and double click on the download. It will mount as a drive. You must open the finder and click on it like a disk drive and run the forticlientupdate.app as shown in the screenshot below.[[image:attach:OSXForticlientDriveInFinderInstall.png||height="250"]]
53 +1. A window will pop up. Click Continue, then Continue, then Agree to the license (if you are UPGRADING then you will not see that step) then click the customize button on the lower middle part of the window (see screenshot below)
54 +[[image:attach:OSXForticlient-customize-install.png||height="250"]]
89 89  1. IMPORTANT NOW UNCHECK OTHER COMPONENTS or it will install a slew of annoying garbage such as webfilter, antivirus etc. which you don't need
90 -1. Click the 'Install' button and finally the 'Close' button
91 -1. On the top OSX Menu Bar click the Black Shield and select Open Forticlient Console OR Go to your Finder then click 'Applications' on the left side of that window then on the right side double click on the Forticlient icon with the Red Shield (see pictures of both methods below).
92 -\\[[image:attach:OSXForticlientMenuBarIcon.png||alt="OSX menu bar black shield, open forticlient console path display" title="OSX menu bar black shield, open forticlient console path display"]]
56 +1. Click the Install button and finally the close button.
57 +1. On the top OSX Menu Bar click the Black Shield and select Open Forticlient Console OR Go to your Finder then click Applications on the left side of that window then on the right side double click on the Forticlient icon with the Red Shield (see pictures of both methods below).
58 +\\[[image:attach:OSXForticlientMenuBarIcon.png]]
93 93  or
94 -\\[[image:attach:OSXfinder-applications-forticlient.png||alt="OSX finder tool, Applications, forticlient console path display" title="OSX finder tool, Applications, forticlient console path display" height="250"]]
95 -1. Once open, click the 'Remote Access' tab on the left side of the window then the gray gear icon on the right part of the window and select Add New Connection (see picture below)
96 -\\[[image:attach:OSXForticlient-initialscreen-install-gear.png||alt="OSX forticlient console page display" title="OSX forticlient console page display" height="250"]]
60 +\\[[image:attach:OSXfinder-applications-forticlient.png||height="250"]]
61 +1. Once open click the Remote access on the left side of the window then the gray gear icon on the right part of the window and select Add New Connection (see picture below)
62 +\\[[image:attach:OSXForticlient-initialscreen-install-gear.png||height="250"]]
97 97  1. Select the SSLvpn radio button on top
98 98  1. Name your connection: eg: CCISD or Hancock Schools or REMC1
99 99  1. Remote Gateway: fortigate.remc1.net
100 -1. Click 'Customize Port' and type in **10443**
101 -1. Click 'Save Login' checkbox
102 -\\[[image:attach:OSXForticlientSettingsFilledOut.png||alt="OSX forticlient vpn add connection page display" title="OSX forticlient vpn add connection page display" height="250"]]
66 +1. Click Customize Port and type in 10443
67 +1. Click Save Login checkbox
68 +\\[[image:attach:OSXForticlientSettingsFilledOut.png||height="250"]]
103 103  1. Type in your username in the Username field. This will be your FULL USERNAME which designates what district or entity you are employed with. eg: [[jsmith@ccisd.adremc1.org>>mailto:jsmith@ccisd.adremc1.org||shape="rect"]] or [[djohnson@han.adremc1.org>>mailto:djohnson@han.adremc1.org||shape="rect"]] . Contact remc1 if you are a vendor/outside entity or are unsure of your full username.
104 -1. Click the 'Add' button at the bottom right
70 +1. Click the Add button at the bottom right
105 105  
106 -=== {{id name="Using-The-KACE-Distro"/}}Using The KACE Distro ===
107 -
108 -{{error}}
109 -This section is for REMC1 staff using the KACE distro to deploy the SSL VPN client.
110 -{{/error}}
111 -
112 -\\
113 -
114 -If you used the K1000 distribution:
115 -
116 -1. Deploy and wait for the software to install.
117 -1. Please allow 30 seconds after the icons appear in Applications for settings to apply.
118 -1. Client can then "double clicked" and it is ready for use.
119 -
120 120  (% style="margin-left: 30.0px;" %)
121 121  == {{id name="To-Connect"/}}To Connect ==
122 122  
123 -1. On the top OSX Menu Bar click the Black Shield and select 'Open Forticlient Console' OR Go to your Finder then click 'Applications' on the left side of that window then on the right side double click on the Forticlient icon with the Red Shield (see pictures of both methods below).
124 -[[image:attach:OSXfinder-applications-forticlient.png||alt="OSX finder tool, Applications, forticlient console path display" title="OSX finder tool, Applications, forticlient console path display" height="250"]]
75 +1. On the top OSX Menu Bar click the Black Shield and select Open Forticlient Console OR Go to your Finder then click Applications on the left side of that window then on the right side double click on the Forticlient icon with the Red Shield (see pictures of both methods below).
76 +[[image:attach:OSXfinder-applications-forticlient.png||height="250"]]
125 125  or
126 -[[image:attach:OSXForticlientMenuBarIcon.png||alt="OSX menu bar black shield, connect to profile display" title="OSX menu bar black shield, connect to profile display"]]
78 +[[image:attach:OSXForticlientMenuBarIcon.png]]
127 127  1. When the window pops up make sure your correct VPN Name is selected
128 128  1. Type in your username in the Username field. (skip if its already there and saved in the config from the initial setup) This will be your FULL USERNAME which designates what district or entity you are employed with. eg: [[jsmith@ccisd.adremc1.org>>mailto:jsmith@ccisd.adremc1.org||shape="rect"]] or [[djohnson@han.adremc1.org>>mailto:djohnson@han.adremc1.org||shape="rect"]] . Contact remc1 if you are a vendor/outside entity or are unsure of your full username.
129 129  1. Type in your NETWORK login password. This will be the same password used to log into your work computer and your email. Its all one login. If you are a vendor or outside entity/non REMC1 member then REMC1 will supply you with the password.
130 -1. Click 'Connect'
131 -1. Remember to disconnect when you are done. To disconnect, click on the shield in the top menu bar as explained above or double-click the Forticlient red shield in Applications and click 'Disconnect'.  Screenshots for both methods are already included above
82 +1. Click Connect
83 +1. Remember to disconnect when you are done. To disconnect click on the shield in the top menu bar as explained above or double click the forticlient red shield in Applications and click disconnect. Screenshots for both methods are already included above.
132 132  
133 -== {{id name="Apple-IOS"/}}Apple IOS ==
85 += {{id name="Apple-IOS"/}}Apple IOS =
134 134  
135 135  * Available in the app store. Titled Forticlient. I recommend just using the built in ipsec feature of IOS but the SSLvpn forticlient option does work well also. The settings are the same as explained above.
136 136  \\
137 137  
138 -== {{id name="Android"/}}Android ==
90 += {{id name="Android"/}}Android =
139 139  
140 140  * Available here: [[https:~~/~~/play.google.com/store/apps/details?id=com.fortinet.forticlient_vpn&hl=en>>url:https://play.google.com/store/apps/details?id=com.fortinet.forticlient_vpn&hl=en||shape="rect"]] or search for fortinet in the google play store.
141 -* [[image:attach:image2016-12-1 17:23:31.png||alt="Android forticlient vpn page display" title="Android forticlient vpn page display" height="250"]]
93 +* [[image:attach:image2016-12-1 17:23:31.png||height="250"]]
142 142  
143 -== {{id name="Client-Downloads---Windows---Linux---Apple-OSX"/}}Client Downloads - Windows - Linux - Apple OSX ==
95 += {{id name="Client-Downloads---Windows---Linux---Apple-OSX"/}}Client Downloads - Windows - Linux - Apple OSX =
144 144  
145 -* Windows:[[attach:FortiClientOnlineInstaller_6.0.9.0277.exe]]
146 -* MacOSX Client: [[attach:FortiClientTools_6.0.9.162_macosx.tar.gz]]
147 -* Linux 64bit Generic Client:[[attach:forticlientsslvpn_linux_4.4_2336.tar.gz]] (REMC1 note: only obtainable via Fortinet Developer Network. You can only get a login by request from your Fortinet Rep. Josh Hiner has a login. [[https:~~/~~/fndn.fortinet.net/index.php?/tools/>>url:https://fndn.fortinet.net/index.php?/tools/||shape="rect"]])
148 -
149 -\\
150 -
151 -\\
152 -
153 -\\
154 -
155 -\\
156 -
157 -\\
158 -
159 -\\
160 -
161 -\\
97 +* Windows: [[attach:FortiClientOnlineInstaller_5.4.1.0840.exe]]
98 +* MacOSX Client: [[attach:FortiClient_5.4.2.523_Installer.dmg]]
99 +* Linux Generic 32bit and 64bit Binaries: [[attach:forticlientsslvpn_linux_4.4.2331.tar.gz]]
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