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Last modified by Jaremay Moreau on 2026/08/25 10:35
From version 80.1
edited by Eric Kemppainen
on 2023/12/20 14:30
Change comment: There is no comment for this version
To version 90.1
edited by bpapp@remc1_org
on 2025/08/12 16:11
Change comment: There is no comment for this version

Summary

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Author
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1 -XWiki.ekemppainen@remc1_org
1 +XWiki.bpapp@remc1_org
Tags
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1 +forticlient|fortigate|vpn|client
Content
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2 2  
3 3  
4 4  
5 -= {{id name="There-are-clients-for-Windows,-OSX,-AppleIOS-(in-the-app-store),-Android-(Google-Play-Store)-and-Linux-below"/}}There are clients for Windows, OSX, AppleIOS (in the app store), Android (Google Play Store) and Linux below =
5 += {{id name="There-are-clients-for-Windows,-OSX,-Apple-IOS-(in-the-app-store),-Android-(Google-Play-Store)-and-Linux-below"/}}There are clients for Windows, OSX, Apple IOS (in the app store), Android (Google Play Store) and Linux below =
6 6  
7 7  {{error}}
8 8  REMC1 Staff, there is a K1000 distro that installs this and sets all the settings. It is recommended to use that (instructions below). For info on how the distro is made see: [[FortiClient VPN K1000 Distro>>doc:DK.KBOX1000.Windows Software Distributions.FortiClient VPN K1000 Distro.WebHome]]
... ... @@ -15,10 +15,11 @@
15 15  * **USE PORT 10443**
16 16  * Download the SSL Vpn clients for Windows, OSX and Linux below. Use only these versions as they are tested to be stable
17 17  * **THE USER MUST BE ADDED TO THE DistrictVPN (ie. ADMVPN, CLKVPN, etc) group** in the district's domain.  This group is a member of **REMC1MemberVPNAccess **at the root of the forest adremc1.org which is located in the ManagedServicesGroups OU. **It may take up to 30min for replication to occur** before you can add the user.
18 -* **The TSL 1.1 and 1.2 security protocols** must be enabled (usually is by default), otherwise the connection will fail at 40%. The setting for that in WIndows is under Internet options→Advanced. You can access Internet Options through either the Control Panel or through Internet Explorer.
18 +* **The TSL 1.1 and 1.2 security protocols** must be enabled (usually is by default), otherwise the connection will fail at 40%. The setting for that in Windows is under Internet options→Advanced. You can access Internet Options through either the Control Panel or through Internet Explorer.
19 19  * OUTSIDE VENDORS OR ENTITIES ONLY CONNECTING IN → must be given a LOCAL FORTIGATE USER and added to the REMC1-District-Ipsecvpn-SSLvpn group (Or a group that is made especially for the vendor for limited access)
20 20  * OUTSIDE VENDORS OR ENTITIES ONLY CONNECTING IN → If they only need DMZ access then only add them to the DMZvpn group on the fortigate. You can create other groups which will limit vendors to other areas. This is mentioned in the SSLvpn configuration wiki.
21 21  * **ONLY FOR REMC1 Employees→ REMC1 EMPLOYEES ONLY MUST BE ADDED TO THE REMC1VpnUsers** user group in the REMC1 domain
22 +* **VPN WILL NOT CONNECT IF ON SCHOOL NETWORK - **you can test the connection on a hotspot or another network other than a school network.
22 22  
23 23  == {{id name="Windows-Installation-and-connection"/}}Windows Installation and connection ==
24 24  
... ... @@ -27,10 +27,10 @@
27 27  
28 28  (% start="1" %)
29 29  1. YOU **MUST** HAVE AN ACTIVE INTERNET CONNECTION TO INSTALL THIS CLIENT
30 -1. Download and install '[[FortiClientVPN7.0.8.msi>>path:/wiki/download/attachments/17171796/FortiClientVPN7.0.8.msi?version=1&modificationDate=1699373049557&cacheVersion=1&api=v2||shape="rect"]]'
31 -1. Run the install.  Installation may require local admin privileges. At one point the install MAY download updates from fortinet.  **THIS MAY PAUSE FOR EVEN 10MIN AT 0%** you must be patient it will continue if you have an internet connection
31 +1. Download and install '[[FortiClientVPN7.2.2.msi>>url:https://remc1.atlassian.net/wiki/download/attachments/17171796/FortiClientVPN7.2.2.msi?api=v2||shape="rect"]]'
32 +1. Run the install.  Installation may require local admin privileges. At one point the install MAY download updates from Fortinet.  **THIS MAY PAUSE FOR EVEN 10MIN AT 0%** you must be patient it will continue if you have an internet connection
32 32  1. (((
33 -After running the install you should see a red shield on your desktop titled Forticlient.  Run this by double clicking\\
34 +After running the install you should see a orange shield on your desktop titled FortiClient.  Run this by double clicking\\
34 34  
35 35  
36 36  
... ... @@ -37,26 +37,24 @@
37 37  [[FortiClient desktop icon display>>image:attach:ForticlientIcon.png||custom-width="true" original-height="96" data-xwiki-image-style-alignment="start" alt="FortiClient desktop icon display" width="94" original-width="99"]]
38 38  )))
39 39  1. (((
40 -You will get a Forticlient Console window. Select the 'Remote Access' tab and click the blue 'Configure VPN' link in the center of the white area (see picture below)
41 +You will get a FortiClient Console window. Select the 'Remote Access' tab and click the blue 'Configure VPN' link in the center of the white area (see picture below)
41 41  
42 42  
43 43  
44 -[[Windows Forticlient console page, configure vpn link display>>image:attach:ForticlientInitialPreconfigScreen.png||custom-width="true" original-height="498" data-xwiki-image-style-alignment="start" alt="Windows Forticlient console page, configure vpn link display" width="221" original-width="631"]]
45 +[[Windows FortiClient console page, Configure VPN link display>>image:attach:ForticlientInitialPreconfigScreen.png||custom-width="true" original-height="498" data-xwiki-image-style-alignment="start" alt="Windows Forticlient console page, configure vpn link display" width="440" original-width="631"]]
45 45  )))
46 46  1. Provide a connection name
47 -1. The Remote gateway is **fortigate.remc1.net** for most individuals including Supportnet members, vendor, or other outside party. Otherwise please email or call [[support@remc1.net>>mailto:support@remc1.net||shape="rect"]] / 9064877624 to ask what the endpoint address is for your entity
48 +1. The Remote gateway is **fortigate.remc1.net** for most individuals including SupportNet members, vendor, or other outside party. Otherwise please email or call [[support@remc1.net>>mailto:support@remc1.net||shape="rect"]] / 9064877624 to ask what the endpoint address is for your entity
48 48  (% start="1" %)
49 -11. **Vendors and other 3rd parties require a user/pass to be added to the fortigate directly** and provided to the vendor/3rd party (see step 10)
50 +11. **Vendors and other 3rd parties require a user/pass to be added to the FortiGate directly** and provided to the vendor/3rd party (see step 10)
50 50  1. Put a check in the customize port box and enter **10443**
52 +1. Optional: Click the 'Save Login' radio button and in the Username Field type in your username.  This will be your email address e.g. [[ekemppainen@remc1.org>>mailto:ekemppainen@remc1.org||shape="rect"]].
51 51  1. (((
52 -Optional: Click the 'Save Login' radio button and in the Username Field type in your username.  This will be your email address e.g. [[ekemppainen@remc1.org>>mailto:ekemppainen@remc1.org||shape="rect"]].
53 - **If you are a vendor** REMC1 will supply you with your username.  Contact REMC1 Support if you are unsure of your full username at 9064877624\\
54 +**If you are a vendor** REMC1 will supply you with your username.  Contact REMC1 Support if you are unsure of your full username at 9064877624\\
54 54  
55 -
56 -
57 -[[Windows Forticlient edit vpn connection page display>>image:attach:ForticlientSettings.png||custom-width="true" original-height="504" data-xwiki-image-style-alignment="start" alt="Windows Forticlient edit vpn connection page display" width="221" original-width="637"]]
56 +[[image:attach:2024-02-12_03-15-13.png||custom-width="true" original-height="525" data-xwiki-image-style-alignment="center" alt="2024-02-12_03-15-13.png" width="516" original-width="656"]]
58 58  )))
59 -1. Click 'Apply'
58 +1. Click 'Save'
60 60  
61 61  === {{id name="After-Using-The-KACE-Distro"/}}After Using The KACE Distro ===
62 62  
... ... @@ -70,13 +70,13 @@
70 70  
71 71  (% start="1" %)
72 72  1. Wait for a notification telling you that the settings were restored.
73 -1. Open the Forticlient console.
72 +1. Open the FortiClient console.
74 74  1. (((
75 75  Accept the EULA.\\
76 76  
77 77  [[image:attach:2020-03-23_5760x1080--1584983302.jpg||custom-width="true" original-height="705" data-xwiki-image-style-alignment="start" width="440" original-width="883"]]
78 78  )))
79 -1. Make sure the individual's account is in the VPN group in active directory listed above. If this is an organization that doesn't have a domain connected to the Fortigate proceed to making a user in the Fortigate for them.
78 +1. Make sure the individual's account is in the VPN group in active directory listed above. If this is an organization that doesn't have a domain connected to the FortiGate proceed to making a user in the FortiGate for them.
80 80  1. (((
81 81  You are ready to go. Enter your username (UPN if you are in the forest) and password.\\
82 82  
... ... @@ -90,7 +90,7 @@
90 90  
91 91  (% start="1" %)
92 92  1. (((
93 -You should see a red shield on your desktop titled Forticlient.  Run this by double clicking.  Alternatively, you may see a green shield in the lower right taskbar.  Right-click on that and select 'Connect to (whatever you named your profile)'.  See the pictures below\\
92 +You should see a orange shield on your desktop titled FortiClient.  Run this by double clicking.  Alternatively, you may see a green shield in the lower right taskbar.  Right-click on that and select 'Connect to (whatever you named your profile)'.  See the pictures below\\
94 94  
95 95  
96 96  
... ... @@ -98,9 +98,9 @@
98 98  
99 99  
100 100  
101 -[[Windows Forticlient right click, connect to profile path display>>image:attach:ConnectForticlientTaskbar.png||custom-width="true" original-height="151" data-xwiki-image-style-alignment="start" alt="Windows Forticlient right click, connect to profile path display" width="440" original-width="295"]]
100 +[[Windows FortiClient right click, connect to profile path display>>image:attach:ConnectForticlientTaskbar.png||custom-width="true" original-height="151" data-xwiki-image-style-alignment="start" alt="Windows Forticlient right click, connect to profile path display" width="440" original-width="295"]]
102 102  )))
103 -1. Type in your username (if you didn't set it up to autofill in the steps above).  This will be your email address. eg: [[jsmith@ccisd.org>>mailto:jsmith@ccisd.org||shape="rect"]] or [[djohnson@hpts.us>>mailto:djohnson@hpts.us||shape="rect"]].  **If you are a Vendor:** Contact remc1 if you are unsure of your full username
102 +1. Type in your username (if you didn't set it up to auto-fill in the steps above).  This will be your email address. eg: [[jsmith@ccisd.org>>mailto:jsmith@ccisd.org||shape="rect"]] or [[djohnson@hpts.us>>mailto:djohnson@hpts.us||shape="rect"]].  **If you are a Vendor:** Contact remc1 if you are unsure of your full username
104 104  1. Type in your NETWORK login password.  This will be the same password used to log into your work computer and your email. It's all one login.** If you are a vendor** or outside entity/non REMC1 member then REMC1 will supply you with the password
105 105  1. (((
106 106  Click 'Connect'.  If you receive a certificate warning (you shouldn't unless you used the IP address instead of fortigate.remc1.net as the remote gateway) **accept the certificate** to finish the connection\\
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107 107  
108 108  
109 109  
110 -[[Windows Forticlient console login page display>>image:attach:ForticlientConnectingScreen.png||custom-width="true" original-height="503" data-xwiki-image-style-alignment="start" alt="Windows Forticlient console login page display" width="441" original-width="635"]]
109 +[[Windows FortiClient console login page display>>image:attach:ForticlientConnectingScreen.png||custom-width="true" original-height="503" data-xwiki-image-style-alignment="start" alt="Windows Forticlient console login page display" width="441" original-width="635"]]
111 111  )))
112 112  1. Remember to **disconnect when you are done**
113 113  1. (((
114 -To disconnect double click on the Forticlient shield icon on your desktop and then click 'Disconnect' in the window that pops up OR right click on the green Forticlient shield in your taskbar and select disconnect (see picture below)\\
113 +To disconnect double click on the FortiClient shield icon on your desktop and then click 'Disconnect' in the window that pops up OR right click on the green FortiClient shield in your taskbar and select disconnect (see picture below)\\
115 115  
116 116  
117 117  
118 -[[Windows Forticlient console connected page display>>image:attach:ForticlientDisconnectScreen.png||custom-width="true" original-height="501" data-xwiki-image-style-alignment="start" alt="Windows Forticlient console connected page display" width="441" original-width="636"]]or
117 +[[Windows FortiClient console connected page display>>image:attach:ForticlientDisconnectScreen.png||custom-width="true" original-height="501" data-xwiki-image-style-alignment="start" alt="Windows Forticlient console connected page display" width="441" original-width="636"]]or
119 119  
120 120  
121 121  
122 -[[Windows Forticlient right click, disconnect from profile path display>>image:attach:DisconnectingForticlient.png||custom-width="true" original-height="194" data-xwiki-image-style-alignment="start" alt="Windows Forticlient right click, disconnect from profile path display" width="441" original-width="329"]]
121 +[[Windows FortiClient right click, disconnect from profile path display>>image:attach:DisconnectingForticlient.png||custom-width="true" original-height="194" data-xwiki-image-style-alignment="start" alt="Windows Forticlient right click, disconnect from profile path display" width="441" original-width="329"]]
123 123  )))
124 124  
125 125  == {{id name="OSX---Apple"/}}OSX - Apple ==
... ... @@ -129,11 +129,11 @@
129 129  
130 130  (% start="1" %)
131 131  1. (((
132 -Download the OSX client [[below>>url:https://confluence.remc1.net/display/PS/District+SSL+VPN+Connection+And+Clients#DistrictSSLVPNConnectionAndClients-ClientDownloads-Windows-Linux-AppleOSX||shape="rect"]] and double click on the download. It will mount as a drive. You must open the finder and click on it like a disk drive and run the forticlientupdate.app as shown in the screenshot below.
131 +Download the OSX client [[below>>url:https://confluence.remc1.net/display/PS/District+SSL+VPN+Connection+And+Clients#DistrictSSLVPNConnectionAndClients-ClientDownloads-Windows-Linux-AppleOSX||shape="rect"]] and double click on the download. It will mount as a drive. You must open the finder and click on it like a disk drive and run the FortiClientUpdate.app as shown in the screenshot below.
133 133  
134 134  
135 135  
136 -[[OSX finder, fortigate client update path display>>image:attach:OSXForticlientDriveInFinderInstall.png||custom-width="true" original-height="403" data-xwiki-image-style-alignment="start" alt="OSX finder, fortigate client update path display" width="442" original-width="419"]]
135 +[[OSX finder, FortiClientUpdate.app path display>>image:attach:OSXForticlientDriveInFinderInstall.png||custom-width="true" original-height="403" data-xwiki-image-style-alignment="start" alt="OSX finder, fortigate client update path display" width="442" original-width="419"]]
137 137  )))
138 138  1. (((
139 139  A window will pop up. Click 'Continue', then 'Continue', then 'Agree to the license' (if you are UPGRADING then you will not see that step) then click the 'Customize' button on the lower middle part of the window (see screenshot below)\\
... ... @@ -140,23 +140,23 @@
140 140  
141 141  
142 142  
143 -[[OSX install Forticlient page, customize button display>>image:attach:OSXForticlient-customize-install.png||custom-width="true" original-height="438" data-xwiki-image-style-alignment="start" alt="OSX install Forticlient page, customize button display" width="442" original-width="621"]]
142 +[[OSX install FortiClient page, customize button display>>image:attach:OSXForticlient-customize-install.png||custom-width="true" original-height="438" data-xwiki-image-style-alignment="start" alt="OSX install Forticlient page, customize button display" width="442" original-width="621"]]
144 144  )))
145 145  1. IMPORTANT NOW UNCHECK OTHER COMPONENTS or it will install a slew of annoying garbage such as webfilter, antivirus etc. which you don't need
146 146  1. Click the 'Install' button and finally the 'Close' button
147 147  1. (((
148 -On the top OSX Menu Bar click the Black Shield and select Open Forticlient Console OR Go to your Finder then click 'Applications' on the left side of that window then on the right side double click on the Forticlient icon with the Red Shield (see pictures of both methods below).
147 +On the top OSX Menu Bar click the Black Shield and select Open FortiClient Console OR Go to your Finder then click 'Applications' on the left side of that window then on the right side double click on the FortiClient icon with the orange shield (see pictures of both methods below).
149 149  \\
150 150  
151 151  
152 152  
153 -[[OSX menu bar black shield, open forticlient console path display>>image:attach:OSXForticlientMenuBarIcon.png||custom-width="true" original-height="131" data-xwiki-image-style-alignment="start" alt="OSX menu bar black shield, open forticlient console path display" width="639" original-width="901"]]
152 +[[OSX menu bar black shield, open FortiClient console path display>>image:attach:OSXForticlientMenuBarIcon.png||custom-width="true" original-height="131" data-xwiki-image-style-alignment="start" alt="OSX menu bar black shield, open forticlient console path display" width="639" original-width="901"]]
154 154  or
155 155  \\
156 156  
157 157  
158 158  
159 -[[OSX finder tool, Applications, forticlient console path display>>image:attach:OSXfinder-applications-forticlient.png||custom-width="true" original-height="481" data-xwiki-image-style-alignment="start" alt="OSX finder tool, Applications, forticlient console path display" width="640" original-width="941"]]
158 +[[OSX finder tool, Applications, FortiClient console path display>>image:attach:OSXfinder-applications-forticlient.png||custom-width="true" original-height="481" data-xwiki-image-style-alignment="start" alt="OSX finder tool, Applications, forticlient console path display" width="640" original-width="941"]]
160 160  )))
161 161  1. (((
162 162  Once open, click the 'Remote Access' tab on the left side of the window then the gray gear icon on the right part of the window and select Add New Connection (see picture below)
... ... @@ -164,7 +164,7 @@
164 164  
165 165  
166 166  
167 -[[OSX forticlient console page display>>image:attach:OSXForticlient-initialscreen-install-gear.png||custom-width="true" original-height="479" data-xwiki-image-style-alignment="start" alt="OSX forticlient console page display" width="440" original-width="626"]]
166 +[[OSX FortiClient console page display>>image:attach:OSXForticlient-initialscreen-install-gear.png||custom-width="true" original-height="479" data-xwiki-image-style-alignment="start" alt="OSX forticlient console page display" width="440" original-width="626"]]
168 168  )))
169 169  1. Select the SSLvpn radio button on top
170 170  1. Name your connection: eg: CCISD or Hancock Schools or REMC1
... ... @@ -176,9 +176,9 @@
176 176  
177 177  
178 178  
179 -[[OSX forticlient vpn add connection page display>>image:attach:OSXForticlientSettingsFilledOut.png||custom-width="true" original-height="476" data-xwiki-image-style-alignment="start" alt="OSX forticlient vpn add connection page display" width="439" original-width="621"]]
178 +[[OSX FortiClient VPN add connection page display>>image:attach:OSXForticlientSettingsFilledOut.png||custom-width="true" original-height="476" data-xwiki-image-style-alignment="start" alt="OSX forticlient vpn add connection page display" width="439" original-width="621"]]
180 180  )))
181 -1. Type in your username in the Username field. This will be your FULL USERNAME which designates what district or entity you are employed with. eg: [[jsmith@ccisd.org>>mailto:jsmith@ccisd.org||shape="rect"]] or [[djohnson@hpts.us>>mailto:djohnson@hpts.us||shape="rect"]]. Contact remc1 if you are a vendor/outside entity or are unsure of your full username.
180 +1. Type in your username in the Username field. This will be your FULL USERNAME which designates what district or entity you are employed with. e.g.: [[jsmith@ccisd.org>>mailto:jsmith@ccisd.org||shape="rect"]] or [[djohnson@hpts.us>>mailto:djohnson@hpts.us||shape="rect"]]. Contact remc1 if you are a vendor/outside entity or are unsure of your full username.
182 182  1. Click the 'Add' button at the bottom right
183 183  
184 184  === {{id name="Using-The-KACE-Distro"/}}Using The KACE Distro ===
... ... @@ -201,11 +201,11 @@
201 201  
202 202  (% start="1" %)
203 203  1. (((
204 -On the top OSX Menu Bar click the Black Shield and select 'Open Forticlient Console' OR Go to your Finder then click 'Applications' on the left side of that window then on the right side double click on the Forticlient icon with the Red Shield (see pictures of both methods below).\\
203 +On the top OSX Menu Bar click the Black Shield and select 'Open Forticlient Console' OR Go to your Finder then click 'Applications' on the left side of that window then on the right side double click on the Forticlient icon with the orange Shield (see pictures of both methods below).\\
205 205  
206 206  
207 207  
208 -[[OSX finder tool, Applications, forticlient console path display>>image:attach:OSXfinder-applications-forticlient.png||custom-width="true" original-height="481" data-xwiki-image-style-alignment="start" alt="OSX finder tool, Applications, forticlient console path display" width="637" original-width="941"]]
207 +[[OSX finder tool, Applications, FortiClient console path display>>image:attach:OSXfinder-applications-forticlient.png||custom-width="true" original-height="481" data-xwiki-image-style-alignment="start" alt="OSX finder tool, Applications, forticlient console path display" width="637" original-width="941"]]
209 209  or\\
210 210  
211 211  
... ... @@ -216,42 +216,31 @@
216 216  1. Type in your username in the Username field. (skip if its already there and saved in the config from the initial setup) This will be your FULL USERNAME which designates what district or entity you are employed with. eg: [[jsmith@ccisd.org>>mailto:jsmith@ccisd.org||shape="rect"]] or [[djohnson@hpts.us>>mailto:djohnson@hpts.us||shape="rect"]] . Contact remc1 if you are a vendor/outside entity or are unsure of your full username.
217 217  1. Type in your NETWORK login password. This will be the same password used to log into your work computer and your email. Its all one login. If you are a vendor or outside entity/non REMC1 member then REMC1 will supply you with the password.
218 218  1. Click 'Connect'
219 -1. Remember to disconnect when you are done. To disconnect, click on the shield in the top menu bar as explained above or double-click the Forticlient red shield in Applications and click 'Disconnect'.  Screenshots for both methods are already included above
218 +1. Remember to disconnect when you are done. To disconnect, click on the shield in the top menu bar as explained above or double-click the FortiClient orange shield in Applications and click 'Disconnect'.  Screenshots for both methods are already included above
220 220  
221 221  == {{id name="Apple-IOS"/}}Apple IOS ==
222 222  
223 -* Available in the app store. Titled Forticlient. I recommend just using the built in ipsec feature of IOS but the SSLvpn forticlient option does work well also. The settings are the same as explained above.
222 +* Available in the app store. Titled FortiClient. I recommend just using the built in ipsec feature of IOS but the SSLvpn FortiClient option does work well also. The settings are the same as explained above.
224 224  \\
225 225  
226 226  == {{id name="Android"/}}Android ==
227 227  
228 -* Available here: [[https:~~/~~/play.google.com/store/apps/details?id=com.fortinet.forticlient_vpn&hl=en>>url:https://play.google.com/store/apps/details?id=com.fortinet.forticlient_vpn&hl=en||shape="rect"]] or search for fortinet in the google play store.
227 +* Available here: [[https:~~/~~/play.google.com/store/apps/details?id=com.fortinet.forticlient_vpn&hl=en>>url:https://play.google.com/store/apps/details?id=com.fortinet.forticlient_vpn&hl=en||shape="rect"]] or search for FortiNet in the Google Play Store.
229 229  * (((
230 -[[Android forticlient vpn page display>>image:attach:image2016-12-1 17:23:31.png||custom-width="true" original-height="1024" data-xwiki-image-style-alignment="start" alt="Android forticlient vpn page display" width="330" original-width="640"]]
229 +[[Android FortiClient VPN page display>>image:attach:image2016-12-1 17:23:31.png||custom-width="true" original-height="1024" data-xwiki-image-style-alignment="start" alt="Android forticlient vpn page display" width="330" original-width="640"]]
231 231  )))
232 232  
233 233  == {{id name="Client-Downloads"/}}Client Downloads ==
234 234  
235 -* Windows:  [[FortiClientVPN7.0.8.msi>>path:/wiki/download/attachments/17171796/FortiClientVPN7.0.8.msi?version=1&modificationDate=1699373049557&cacheVersion=1&api=v2||shape="rect"]] 
234 +* Windows:   [[FortiClientVPN7.2.2.msi>>url:https://remc1.atlassian.net/wiki/download/attachments/17171796/FortiClientVPN7.2.2.msi?api=v2||shape="rect"]]
236 236  * MacOSX Client:  [[FortiClientVPNOnlineInstaller_7.0.dmg>>path:/wiki/download/attachments/17171796/FortiClientVPNOnlineInstaller_7.0.dmg?version=1&modificationDate=1697904133159&cacheVersion=1&api=v2||shape="rect"]]
237 237  * Linux 64bit Generic Client: [[forticlient_vpn_7.0.7.0246_amd64.deb>>path:/wiki/download/attachments/17171796/forticlient_vpn_7.0.7.0246_amd64.deb?version=1&modificationDate=1697904177555&cacheVersion=1&api=v2||shape="rect"]]
238 238  * iOS: [[FortiClient VPN Version 7.2.2>>url:https://apps.apple.com/us/app/forticlient-vpn/id1475674905||shape="rect"]]
239 239  * Android: [[FortiClient VPN Version 7.2.0>>url:https://play.google.com/store/apps/details?id=com.fortinet.forticlient_vpn||shape="rect"]]
240 240  
241 -\\
240 +== {{id name="Troubleshooting-Steps"/}}Troubleshooting Steps ==
242 242  
243 -\\
244 -
245 -== {{id name="If-the-client-isn't-working,-verify-right-group/credentials"/}}If the client isn't working, verify right group/credentials ==
246 -
247 -You can test to be sure the access and credentials are right by going to [[https:~~/~~/fortigate.remc1.net:10443/>>url:https://fortigate.remc1.net:10443/||shape="rect"]]
248 -
249 -\\
250 -
251 -\\
252 -
253 -\\
254 -
255 -\\
256 -
257 -\\
242 +(% start="1" %)
243 +1. You can test to be sure the access from the remote location is correct by opening a browser and going to [[https:~~/~~/fortigate.remc1.net:10443/>>url:https://fortigate.remc1.net:10443/||shape="rect"]]
244 +1. If you can get the Fortigate web page, attempt to log in with your username and password.
245 +1. If the client isn't working after the first two steps, call the Supportnet Helpdesk to verify right group/credentials
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