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Last modified by Jaremay Moreau on 2026/08/25 10:35
From version 88.1
edited by Christine Williams
on 2024/06/19 14:13
Change comment: There is no comment for this version
To version 80.1
edited by Eric Kemppainen
on 2023/12/20 14:30
Change comment: There is no comment for this version

Summary

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Author
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1 -XWiki.cwilliams@remc1_org
1 +XWiki.ekemppainen@remc1_org
Content
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2 2  
3 3  
4 4  
5 -= {{id name="There-are-clients-for-Windows,-OSX,-Apple-IOS-(in-the-app-store),-Android-(Google-Play-Store)-and-Linux-below"/}}There are clients for Windows, OSX, Apple IOS (in the app store), Android (Google Play Store) and Linux below =
5 += {{id name="There-are-clients-for-Windows,-OSX,-AppleIOS-(in-the-app-store),-Android-(Google-Play-Store)-and-Linux-below"/}}There are clients for Windows, OSX, AppleIOS (in the app store), Android (Google Play Store) and Linux below =
6 6  
7 7  {{error}}
8 8  REMC1 Staff, there is a K1000 distro that installs this and sets all the settings. It is recommended to use that (instructions below). For info on how the distro is made see: [[FortiClient VPN K1000 Distro>>doc:DK.KBOX1000.Windows Software Distributions.FortiClient VPN K1000 Distro.WebHome]]
... ... @@ -15,7 +15,7 @@
15 15  * **USE PORT 10443**
16 16  * Download the SSL Vpn clients for Windows, OSX and Linux below. Use only these versions as they are tested to be stable
17 17  * **THE USER MUST BE ADDED TO THE DistrictVPN (ie. ADMVPN, CLKVPN, etc) group** in the district's domain.  This group is a member of **REMC1MemberVPNAccess **at the root of the forest adremc1.org which is located in the ManagedServicesGroups OU. **It may take up to 30min for replication to occur** before you can add the user.
18 -* **The TSL 1.1 and 1.2 security protocols** must be enabled (usually is by default), otherwise the connection will fail at 40%. The setting for that in Windows is under Internet options→Advanced. You can access Internet Options through either the Control Panel or through Internet Explorer.
18 +* **The TSL 1.1 and 1.2 security protocols** must be enabled (usually is by default), otherwise the connection will fail at 40%. The setting for that in WIndows is under Internet options→Advanced. You can access Internet Options through either the Control Panel or through Internet Explorer.
19 19  * OUTSIDE VENDORS OR ENTITIES ONLY CONNECTING IN → must be given a LOCAL FORTIGATE USER and added to the REMC1-District-Ipsecvpn-SSLvpn group (Or a group that is made especially for the vendor for limited access)
20 20  * OUTSIDE VENDORS OR ENTITIES ONLY CONNECTING IN → If they only need DMZ access then only add them to the DMZvpn group on the fortigate. You can create other groups which will limit vendors to other areas. This is mentioned in the SSLvpn configuration wiki.
21 21  * **ONLY FOR REMC1 Employees→ REMC1 EMPLOYEES ONLY MUST BE ADDED TO THE REMC1VpnUsers** user group in the REMC1 domain
... ... @@ -27,10 +27,10 @@
27 27  
28 28  (% start="1" %)
29 29  1. YOU **MUST** HAVE AN ACTIVE INTERNET CONNECTION TO INSTALL THIS CLIENT
30 -1. Download and install '[[FortiClientVPN7.2.2.msi>>url:https://remc1.atlassian.net/wiki/download/attachments/17171796/FortiClientVPN7.2.2.msi?api=v2||shape="rect"]]'
31 -1. Run the install.  Installation may require local admin privileges. At one point the install MAY download updates from Fortinet.  **THIS MAY PAUSE FOR EVEN 10MIN AT 0%** you must be patient it will continue if you have an internet connection
30 +1. Download and install '[[FortiClientVPN7.0.8.msi>>path:/wiki/download/attachments/17171796/FortiClientVPN7.0.8.msi?version=1&modificationDate=1699373049557&cacheVersion=1&api=v2||shape="rect"]]'
31 +1. Run the install.  Installation may require local admin privileges. At one point the install MAY download updates from fortinet.  **THIS MAY PAUSE FOR EVEN 10MIN AT 0%** you must be patient it will continue if you have an internet connection
32 32  1. (((
33 -After running the install you should see a red shield on your desktop titled FortiClient.  Run this by double clicking\\
33 +After running the install you should see a red shield on your desktop titled Forticlient.  Run this by double clicking\\
34 34  
35 35  
36 36  
... ... @@ -37,24 +37,26 @@
37 37  [[FortiClient desktop icon display>>image:attach:ForticlientIcon.png||custom-width="true" original-height="96" data-xwiki-image-style-alignment="start" alt="FortiClient desktop icon display" width="94" original-width="99"]]
38 38  )))
39 39  1. (((
40 -You will get a FortiClient Console window. Select the 'Remote Access' tab and click the blue 'Configure VPN' link in the center of the white area (see picture below)
40 +You will get a Forticlient Console window. Select the 'Remote Access' tab and click the blue 'Configure VPN' link in the center of the white area (see picture below)
41 41  
42 42  
43 43  
44 -[[Windows FortiClient console page, Configure VPN link display>>image:attach:ForticlientInitialPreconfigScreen.png||custom-width="true" original-height="498" data-xwiki-image-style-alignment="start" alt="Windows Forticlient console page, configure vpn link display" width="440" original-width="631"]]
44 +[[Windows Forticlient console page, configure vpn link display>>image:attach:ForticlientInitialPreconfigScreen.png||custom-width="true" original-height="498" data-xwiki-image-style-alignment="start" alt="Windows Forticlient console page, configure vpn link display" width="221" original-width="631"]]
45 45  )))
46 46  1. Provide a connection name
47 -1. The Remote gateway is **fortigate.remc1.net** for most individuals including SupportNet members, vendor, or other outside party. Otherwise please email or call [[support@remc1.net>>mailto:support@remc1.net||shape="rect"]] / 9064877624 to ask what the endpoint address is for your entity
47 +1. The Remote gateway is **fortigate.remc1.net** for most individuals including Supportnet members, vendor, or other outside party. Otherwise please email or call [[support@remc1.net>>mailto:support@remc1.net||shape="rect"]] / 9064877624 to ask what the endpoint address is for your entity
48 48  (% start="1" %)
49 -11. **Vendors and other 3rd parties require a user/pass to be added to the FortiGate directly** and provided to the vendor/3rd party (see step 10)
49 +11. **Vendors and other 3rd parties require a user/pass to be added to the fortigate directly** and provided to the vendor/3rd party (see step 10)
50 50  1. Put a check in the customize port box and enter **10443**
51 -1. Optional: Click the 'Save Login' radio button and in the Username Field type in your username.  This will be your email address e.g. [[ekemppainen@remc1.org>>mailto:ekemppainen@remc1.org||shape="rect"]].
52 52  1. (((
53 -**If you are a vendor** REMC1 will supply you with your username.  Contact REMC1 Support if you are unsure of your full username at 9064877624\\
52 +Optional: Click the 'Save Login' radio button and in the Username Field type in your username.  This will be your email address e.g. [[ekemppainen@remc1.org>>mailto:ekemppainen@remc1.org||shape="rect"]].
53 + **If you are a vendor** REMC1 will supply you with your username.  Contact REMC1 Support if you are unsure of your full username at 9064877624\\
54 54  
55 -[[image:attach:2024-02-12_03-15-13.png||custom-width="true" original-height="525" data-xwiki-image-style-alignment="center" alt="2024-02-12_03-15-13.png" width="516" original-width="656"]]
55 +
56 +
57 +[[Windows Forticlient edit vpn connection page display>>image:attach:ForticlientSettings.png||custom-width="true" original-height="504" data-xwiki-image-style-alignment="start" alt="Windows Forticlient edit vpn connection page display" width="221" original-width="637"]]
56 56  )))
57 -1. Click 'Save'
59 +1. Click 'Apply'
58 58  
59 59  === {{id name="After-Using-The-KACE-Distro"/}}After Using The KACE Distro ===
60 60  
... ... @@ -68,13 +68,13 @@
68 68  
69 69  (% start="1" %)
70 70  1. Wait for a notification telling you that the settings were restored.
71 -1. Open the FortiClient console.
73 +1. Open the Forticlient console.
72 72  1. (((
73 73  Accept the EULA.\\
74 74  
75 75  [[image:attach:2020-03-23_5760x1080--1584983302.jpg||custom-width="true" original-height="705" data-xwiki-image-style-alignment="start" width="440" original-width="883"]]
76 76  )))
77 -1. Make sure the individual's account is in the VPN group in active directory listed above. If this is an organization that doesn't have a domain connected to the FortiGate proceed to making a user in the FortiGate for them.
79 +1. Make sure the individual's account is in the VPN group in active directory listed above. If this is an organization that doesn't have a domain connected to the Fortigate proceed to making a user in the Fortigate for them.
78 78  1. (((
79 79  You are ready to go. Enter your username (UPN if you are in the forest) and password.\\
80 80  
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88 88  
89 89  (% start="1" %)
90 90  1. (((
91 -You should see a red shield on your desktop titled FortiClient.  Run this by double clicking.  Alternatively, you may see a green shield in the lower right taskbar.  Right-click on that and select 'Connect to (whatever you named your profile)'.  See the pictures below\\
93 +You should see a red shield on your desktop titled Forticlient.  Run this by double clicking.  Alternatively, you may see a green shield in the lower right taskbar.  Right-click on that and select 'Connect to (whatever you named your profile)'.  See the pictures below\\
92 92  
93 93  
94 94  
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96 96  
97 97  
98 98  
99 -[[Windows FortiClient right click, connect to profile path display>>image:attach:ConnectForticlientTaskbar.png||custom-width="true" original-height="151" data-xwiki-image-style-alignment="start" alt="Windows Forticlient right click, connect to profile path display" width="440" original-width="295"]]
101 +[[Windows Forticlient right click, connect to profile path display>>image:attach:ConnectForticlientTaskbar.png||custom-width="true" original-height="151" data-xwiki-image-style-alignment="start" alt="Windows Forticlient right click, connect to profile path display" width="440" original-width="295"]]
100 100  )))
101 -1. Type in your username (if you didn't set it up to auto-fill in the steps above).  This will be your email address. eg: [[jsmith@ccisd.org>>mailto:jsmith@ccisd.org||shape="rect"]] or [[djohnson@hpts.us>>mailto:djohnson@hpts.us||shape="rect"]].  **If you are a Vendor:** Contact remc1 if you are unsure of your full username
103 +1. Type in your username (if you didn't set it up to autofill in the steps above).  This will be your email address. eg: [[jsmith@ccisd.org>>mailto:jsmith@ccisd.org||shape="rect"]] or [[djohnson@hpts.us>>mailto:djohnson@hpts.us||shape="rect"]].  **If you are a Vendor:** Contact remc1 if you are unsure of your full username
102 102  1. Type in your NETWORK login password.  This will be the same password used to log into your work computer and your email. It's all one login.** If you are a vendor** or outside entity/non REMC1 member then REMC1 will supply you with the password
103 103  1. (((
104 104  Click 'Connect'.  If you receive a certificate warning (you shouldn't unless you used the IP address instead of fortigate.remc1.net as the remote gateway) **accept the certificate** to finish the connection\\
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105 105  
106 106  
107 107  
108 -[[Windows FortiClient console login page display>>image:attach:ForticlientConnectingScreen.png||custom-width="true" original-height="503" data-xwiki-image-style-alignment="start" alt="Windows Forticlient console login page display" width="441" original-width="635"]]
110 +[[Windows Forticlient console login page display>>image:attach:ForticlientConnectingScreen.png||custom-width="true" original-height="503" data-xwiki-image-style-alignment="start" alt="Windows Forticlient console login page display" width="441" original-width="635"]]
109 109  )))
110 110  1. Remember to **disconnect when you are done**
111 111  1. (((
112 -To disconnect double click on the FortiClient shield icon on your desktop and then click 'Disconnect' in the window that pops up OR right click on the green FortiClient shield in your taskbar and select disconnect (see picture below)\\
114 +To disconnect double click on the Forticlient shield icon on your desktop and then click 'Disconnect' in the window that pops up OR right click on the green Forticlient shield in your taskbar and select disconnect (see picture below)\\
113 113  
114 114  
115 115  
116 -[[Windows FortiClient console connected page display>>image:attach:ForticlientDisconnectScreen.png||custom-width="true" original-height="501" data-xwiki-image-style-alignment="start" alt="Windows Forticlient console connected page display" width="441" original-width="636"]]or
118 +[[Windows Forticlient console connected page display>>image:attach:ForticlientDisconnectScreen.png||custom-width="true" original-height="501" data-xwiki-image-style-alignment="start" alt="Windows Forticlient console connected page display" width="441" original-width="636"]]or
117 117  
118 118  
119 119  
120 -[[Windows FortiClient right click, disconnect from profile path display>>image:attach:DisconnectingForticlient.png||custom-width="true" original-height="194" data-xwiki-image-style-alignment="start" alt="Windows Forticlient right click, disconnect from profile path display" width="441" original-width="329"]]
122 +[[Windows Forticlient right click, disconnect from profile path display>>image:attach:DisconnectingForticlient.png||custom-width="true" original-height="194" data-xwiki-image-style-alignment="start" alt="Windows Forticlient right click, disconnect from profile path display" width="441" original-width="329"]]
121 121  )))
122 122  
123 123  == {{id name="OSX---Apple"/}}OSX - Apple ==
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127 127  
128 128  (% start="1" %)
129 129  1. (((
130 -Download the OSX client [[below>>url:https://confluence.remc1.net/display/PS/District+SSL+VPN+Connection+And+Clients#DistrictSSLVPNConnectionAndClients-ClientDownloads-Windows-Linux-AppleOSX||shape="rect"]] and double click on the download. It will mount as a drive. You must open the finder and click on it like a disk drive and run the FortiClientUpdate.app as shown in the screenshot below.
132 +Download the OSX client [[below>>url:https://confluence.remc1.net/display/PS/District+SSL+VPN+Connection+And+Clients#DistrictSSLVPNConnectionAndClients-ClientDownloads-Windows-Linux-AppleOSX||shape="rect"]] and double click on the download. It will mount as a drive. You must open the finder and click on it like a disk drive and run the forticlientupdate.app as shown in the screenshot below.
131 131  
132 132  
133 133  
134 -[[OSX finder, FortiClientUpdate.app path display>>image:attach:OSXForticlientDriveInFinderInstall.png||custom-width="true" original-height="403" data-xwiki-image-style-alignment="start" alt="OSX finder, fortigate client update path display" width="442" original-width="419"]]
136 +[[OSX finder, fortigate client update path display>>image:attach:OSXForticlientDriveInFinderInstall.png||custom-width="true" original-height="403" data-xwiki-image-style-alignment="start" alt="OSX finder, fortigate client update path display" width="442" original-width="419"]]
135 135  )))
136 136  1. (((
137 137  A window will pop up. Click 'Continue', then 'Continue', then 'Agree to the license' (if you are UPGRADING then you will not see that step) then click the 'Customize' button on the lower middle part of the window (see screenshot below)\\
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138 138  
139 139  
140 140  
141 -[[OSX install FortiClient page, customize button display>>image:attach:OSXForticlient-customize-install.png||custom-width="true" original-height="438" data-xwiki-image-style-alignment="start" alt="OSX install Forticlient page, customize button display" width="442" original-width="621"]]
143 +[[OSX install Forticlient page, customize button display>>image:attach:OSXForticlient-customize-install.png||custom-width="true" original-height="438" data-xwiki-image-style-alignment="start" alt="OSX install Forticlient page, customize button display" width="442" original-width="621"]]
142 142  )))
143 143  1. IMPORTANT NOW UNCHECK OTHER COMPONENTS or it will install a slew of annoying garbage such as webfilter, antivirus etc. which you don't need
144 144  1. Click the 'Install' button and finally the 'Close' button
145 145  1. (((
146 -On the top OSX Menu Bar click the Black Shield and select Open FortiClient Console OR Go to your Finder then click 'Applications' on the left side of that window then on the right side double click on the FortiClient icon with the red shield (see pictures of both methods below).
148 +On the top OSX Menu Bar click the Black Shield and select Open Forticlient Console OR Go to your Finder then click 'Applications' on the left side of that window then on the right side double click on the Forticlient icon with the Red Shield (see pictures of both methods below).
147 147  \\
148 148  
149 149  
150 150  
151 -[[OSX menu bar black shield, open FortiClient console path display>>image:attach:OSXForticlientMenuBarIcon.png||custom-width="true" original-height="131" data-xwiki-image-style-alignment="start" alt="OSX menu bar black shield, open forticlient console path display" width="639" original-width="901"]]
153 +[[OSX menu bar black shield, open forticlient console path display>>image:attach:OSXForticlientMenuBarIcon.png||custom-width="true" original-height="131" data-xwiki-image-style-alignment="start" alt="OSX menu bar black shield, open forticlient console path display" width="639" original-width="901"]]
152 152  or
153 153  \\
154 154  
155 155  
156 156  
157 -[[OSX finder tool, Applications, FortiClient console path display>>image:attach:OSXfinder-applications-forticlient.png||custom-width="true" original-height="481" data-xwiki-image-style-alignment="start" alt="OSX finder tool, Applications, forticlient console path display" width="640" original-width="941"]]
159 +[[OSX finder tool, Applications, forticlient console path display>>image:attach:OSXfinder-applications-forticlient.png||custom-width="true" original-height="481" data-xwiki-image-style-alignment="start" alt="OSX finder tool, Applications, forticlient console path display" width="640" original-width="941"]]
158 158  )))
159 159  1. (((
160 160  Once open, click the 'Remote Access' tab on the left side of the window then the gray gear icon on the right part of the window and select Add New Connection (see picture below)
... ... @@ -162,7 +162,7 @@
162 162  
163 163  
164 164  
165 -[[OSX FortiClient console page display>>image:attach:OSXForticlient-initialscreen-install-gear.png||custom-width="true" original-height="479" data-xwiki-image-style-alignment="start" alt="OSX forticlient console page display" width="440" original-width="626"]]
167 +[[OSX forticlient console page display>>image:attach:OSXForticlient-initialscreen-install-gear.png||custom-width="true" original-height="479" data-xwiki-image-style-alignment="start" alt="OSX forticlient console page display" width="440" original-width="626"]]
166 166  )))
167 167  1. Select the SSLvpn radio button on top
168 168  1. Name your connection: eg: CCISD or Hancock Schools or REMC1
... ... @@ -174,9 +174,9 @@
174 174  
175 175  
176 176  
177 -[[OSX FortiClient VPN add connection page display>>image:attach:OSXForticlientSettingsFilledOut.png||custom-width="true" original-height="476" data-xwiki-image-style-alignment="start" alt="OSX forticlient vpn add connection page display" width="439" original-width="621"]]
179 +[[OSX forticlient vpn add connection page display>>image:attach:OSXForticlientSettingsFilledOut.png||custom-width="true" original-height="476" data-xwiki-image-style-alignment="start" alt="OSX forticlient vpn add connection page display" width="439" original-width="621"]]
178 178  )))
179 -1. Type in your username in the Username field. This will be your FULL USERNAME which designates what district or entity you are employed with. e.g.: [[jsmith@ccisd.org>>mailto:jsmith@ccisd.org||shape="rect"]] or [[djohnson@hpts.us>>mailto:djohnson@hpts.us||shape="rect"]]. Contact remc1 if you are a vendor/outside entity or are unsure of your full username.
181 +1. Type in your username in the Username field. This will be your FULL USERNAME which designates what district or entity you are employed with. eg: [[jsmith@ccisd.org>>mailto:jsmith@ccisd.org||shape="rect"]] or [[djohnson@hpts.us>>mailto:djohnson@hpts.us||shape="rect"]]. Contact remc1 if you are a vendor/outside entity or are unsure of your full username.
180 180  1. Click the 'Add' button at the bottom right
181 181  
182 182  === {{id name="Using-The-KACE-Distro"/}}Using The KACE Distro ===
... ... @@ -203,7 +203,7 @@
203 203  
204 204  
205 205  
206 -[[OSX finder tool, Applications, FortiClient console path display>>image:attach:OSXfinder-applications-forticlient.png||custom-width="true" original-height="481" data-xwiki-image-style-alignment="start" alt="OSX finder tool, Applications, forticlient console path display" width="637" original-width="941"]]
208 +[[OSX finder tool, Applications, forticlient console path display>>image:attach:OSXfinder-applications-forticlient.png||custom-width="true" original-height="481" data-xwiki-image-style-alignment="start" alt="OSX finder tool, Applications, forticlient console path display" width="637" original-width="941"]]
207 207  or\\
208 208  
209 209  
... ... @@ -214,31 +214,42 @@
214 214  1. Type in your username in the Username field. (skip if its already there and saved in the config from the initial setup) This will be your FULL USERNAME which designates what district or entity you are employed with. eg: [[jsmith@ccisd.org>>mailto:jsmith@ccisd.org||shape="rect"]] or [[djohnson@hpts.us>>mailto:djohnson@hpts.us||shape="rect"]] . Contact remc1 if you are a vendor/outside entity or are unsure of your full username.
215 215  1. Type in your NETWORK login password. This will be the same password used to log into your work computer and your email. Its all one login. If you are a vendor or outside entity/non REMC1 member then REMC1 will supply you with the password.
216 216  1. Click 'Connect'
217 -1. Remember to disconnect when you are done. To disconnect, click on the shield in the top menu bar as explained above or double-click the FortiClient red shield in Applications and click 'Disconnect'.  Screenshots for both methods are already included above
219 +1. Remember to disconnect when you are done. To disconnect, click on the shield in the top menu bar as explained above or double-click the Forticlient red shield in Applications and click 'Disconnect'.  Screenshots for both methods are already included above
218 218  
219 219  == {{id name="Apple-IOS"/}}Apple IOS ==
220 220  
221 -* Available in the app store. Titled FortiClient. I recommend just using the built in ipsec feature of IOS but the SSLvpn FortiClient option does work well also. The settings are the same as explained above.
223 +* Available in the app store. Titled Forticlient. I recommend just using the built in ipsec feature of IOS but the SSLvpn forticlient option does work well also. The settings are the same as explained above.
222 222  \\
223 223  
224 224  == {{id name="Android"/}}Android ==
225 225  
226 -* Available here: [[https:~~/~~/play.google.com/store/apps/details?id=com.fortinet.forticlient_vpn&hl=en>>url:https://play.google.com/store/apps/details?id=com.fortinet.forticlient_vpn&hl=en||shape="rect"]] or search for FortiNet in the Google Play Store.
228 +* Available here: [[https:~~/~~/play.google.com/store/apps/details?id=com.fortinet.forticlient_vpn&hl=en>>url:https://play.google.com/store/apps/details?id=com.fortinet.forticlient_vpn&hl=en||shape="rect"]] or search for fortinet in the google play store.
227 227  * (((
228 -[[Android FortiClient VPN page display>>image:attach:image2016-12-1 17:23:31.png||custom-width="true" original-height="1024" data-xwiki-image-style-alignment="start" alt="Android forticlient vpn page display" width="330" original-width="640"]]
230 +[[Android forticlient vpn page display>>image:attach:image2016-12-1 17:23:31.png||custom-width="true" original-height="1024" data-xwiki-image-style-alignment="start" alt="Android forticlient vpn page display" width="330" original-width="640"]]
229 229  )))
230 230  
231 231  == {{id name="Client-Downloads"/}}Client Downloads ==
232 232  
233 -* Windows:   [[FortiClientVPN7.2.2.msi>>url:https://remc1.atlassian.net/wiki/download/attachments/17171796/FortiClientVPN7.2.2.msi?api=v2||shape="rect"]]
235 +* Windows:  [[FortiClientVPN7.0.8.msi>>path:/wiki/download/attachments/17171796/FortiClientVPN7.0.8.msi?version=1&modificationDate=1699373049557&cacheVersion=1&api=v2||shape="rect"]] 
234 234  * MacOSX Client:  [[FortiClientVPNOnlineInstaller_7.0.dmg>>path:/wiki/download/attachments/17171796/FortiClientVPNOnlineInstaller_7.0.dmg?version=1&modificationDate=1697904133159&cacheVersion=1&api=v2||shape="rect"]]
235 235  * Linux 64bit Generic Client: [[forticlient_vpn_7.0.7.0246_amd64.deb>>path:/wiki/download/attachments/17171796/forticlient_vpn_7.0.7.0246_amd64.deb?version=1&modificationDate=1697904177555&cacheVersion=1&api=v2||shape="rect"]]
236 236  * iOS: [[FortiClient VPN Version 7.2.2>>url:https://apps.apple.com/us/app/forticlient-vpn/id1475674905||shape="rect"]]
237 237  * Android: [[FortiClient VPN Version 7.2.0>>url:https://play.google.com/store/apps/details?id=com.fortinet.forticlient_vpn||shape="rect"]]
238 238  
239 -== {{id name="Troubleshooting-Steps"/}}Troubleshooting Steps ==
241 +\\
240 240  
241 -(% start="1" %)
242 -1. You can test to be sure the access from the remote location is correct by opening a browser and going to [[https:~~/~~/fortigate.remc1.net:10443/>>url:https://fortigate.remc1.net:10443/||shape="rect"]]
243 -1. If you can get the Fortigate web page, attempt to log in with your username and password.
244 -1. If the client isn't working after the first two steps, call the Supportnet Helpdesk to verify right group/credentials
243 +\\
244 +
245 +== {{id name="If-the-client-isn't-working,-verify-right-group/credentials"/}}If the client isn't working, verify right group/credentials ==
246 +
247 +You can test to be sure the access and credentials are right by going to [[https:~~/~~/fortigate.remc1.net:10443/>>url:https://fortigate.remc1.net:10443/||shape="rect"]]
248 +
249 +\\
250 +
251 +\\
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257 +\\
Confluence.Code.ConfluencePageClass[0]
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