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Last modified by Jaremay Moreau on 2026/08/25 10:35
From version 93.2
edited by Jaremay Moreau
on 2026/08/25 09:44
Change comment: Auto-saved during real-time collaboration
To version 78.1
edited by Eric Kemppainen
on 2023/12/20 14:05
Change comment: Version published after converting to the new editor

Summary

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Author
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1 -XWiki.jmoreau@remc1_org
1 +XWiki.ekemppainen@remc1_org
Tags
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1 -forticlient|fortigate|vpn|client
Content
... ... @@ -1,23 +1,24 @@
1 1  {{toc/}}
2 2  
3 +
3 3  
4 -= {{id name="There-are-clients-for-Windows,-OSX,-Apple-IOS-(in-the-app-store),-Android-(Google-Play-Store)-and-Linux-below"/}}There are clients for Windows, OSX, Apple IOS (in the app store), Android (Google Play Store) and Linux below =
5 += {{id name="There-are-clients-for-Windows,-OSX,-AppleIOS-(in-the-app-store),-Android-(Google-Play-Store)-and-Linux-below"/}}There are clients for Windows, OSX, AppleIOS (in the app store), Android (Google Play Store) and Linux below =
5 5  
6 6  {{error}}
7 -REMC1 Staff, there is a K1000 distro that installs this and sets all the settings. It is recommended to use that (instructions below). For info on how the distro is made see: [[FortiClient VPN K1000 Distro>>doc:DK.KBOX1000.Windows Software Distributions.FortiClient VPN K1000 Distro.WebHome]]
8 +REMC1 Staff, there is a K1000 distro that installs this and sets all the settings. It is recommended to use that (instructions below). For info on how the distro is made see: [[doc:DK.KBOX1000.Windows Software Distributions.FortiClient VPN K1000 Distro.WebHome]]
8 8  {{/error}}
9 9  
11 +\\
10 10  
11 11  == {{id name="IMPORTANT-INFO"/}}__IMPORTANT INFO__ ==
12 12  
13 -* **USE PORT 10443**
15 +* (% class="legacy-color-text-red2" %)**USE PORT 10443**
14 14  * Download the SSL Vpn clients for Windows, OSX and Linux below. Use only these versions as they are tested to be stable
15 -* **THE USER MUST BE ADDED TO THE DistrictVPN (ie. ADMVPN, CLKVPN, etc) group** in the district's domain.  This group is a member of **REMC1MemberVPNAccess **at the root of the forest adremc1.org which is located in the ManagedServicesGroups OU. **It may take up to 30min for replication to occur** before you can add the user.
16 -* **The TSL 1.1 and 1.2 security protocols** must be enabled (usually is by default), otherwise the connection will fail at 40%. The setting for that in Windows is under Internet options→Advanced. You can access Internet Options through either the Control Panel or through Internet Explorer.
17 +* **THE USER MUST BE ADDED TO THE DistrictVPN (ie. ADMVPN, CLKVPN, etc) group** in the district's domain.  This group is a member of (% style="text-align: left;" %)**REMC1MemberVPNAccess **(%%)at the root of the forest adremc1.org which is located in the ManagedServicesGroups OU. **It may take up to 30min for replication to occur** before you can add the user.
18 +* **The TSL 1.1 and 1.2 security protocols** must be enabled (usually is by default), otherwise the connection will fail at 40%. The setting for that in WIndows is under Internet options→Advanced. You can access Internet Options through either the Control Panel or through Internet Explorer.
17 17  * OUTSIDE VENDORS OR ENTITIES ONLY CONNECTING IN → must be given a LOCAL FORTIGATE USER and added to the REMC1-District-Ipsecvpn-SSLvpn group (Or a group that is made especially for the vendor for limited access)
18 18  * OUTSIDE VENDORS OR ENTITIES ONLY CONNECTING IN → If they only need DMZ access then only add them to the DMZvpn group on the fortigate. You can create other groups which will limit vendors to other areas. This is mentioned in the SSLvpn configuration wiki.
19 -* **ONLY FOR REMC1 Employees→ REMC1 EMPLOYEES ONLY MUST BE ADDED TO THE REMC1VpnUsers** user group in the REMC1 domain
20 -* **VPN WILL NOT CONNECT IF ON SCHOOL NETWORK - **you can test the connection on a hotspot or another network other than a school network.
21 +* **ONLY FOR REMC1 Employees→ REMC1 EMPLOYEES ONLY MUST BE ADDED TO THE (% class="legacy-color-text-default" %)REMC1VpnUsers(%%)**(% class="legacy-color-text-default" %) user group in the REMC1 domain
21 21  
22 22  == {{id name="Windows-Installation-and-connection"/}}Windows Installation and connection ==
23 23  
... ... @@ -24,37 +24,21 @@
24 24  (% style="margin-left: 30.0px;" %)
25 25  === {{id name="To-Manually-Configure"/}}To Manually Configure ===
26 26  
27 -(% start="1" %)
28 28  1. YOU **MUST** HAVE AN ACTIVE INTERNET CONNECTION TO INSTALL THIS CLIENT
29 -1. Download and install '[[FortiClientVPN7.2.2.msi>>url:https://remc1.atlassian.net/wiki/download/attachments/17171796/FortiClientVPN7.2.2.msi?api=v2||shape="rect"]][[attach:FortiClientVPN-7.4.3.4799.msi||target="_blank"]]
30 -1. Run the install.  Installation may require local admin privileges. At one point the install MAY download updates from Fortinet.  **THIS MAY PAUSE FOR EVEN 10MIN AT 0%** you must be patient it will continue if you have an internet connection
31 -1. (((
32 -After running the install you should see a orange shield on your desktop titled FortiClient.  Run this by double clicking
33 -
34 -
35 -
36 -[[FortiClient desktop icon display>>image:attach:ForticlientIcon.png||alt="FortiClient desktop icon display" data-xwiki-image-style-alignment="start" custom-width="true" original-height="96" original-width="99" width="94"]]
37 -)))
38 -1. (((
39 -You will get a FortiClient Console window. Select the 'Remote Access' tab and click the blue 'Configure VPN' link in the center of the white area (see picture below)
40 -
41 -
42 -
43 -[[Windows FortiClient console page, Configure VPN link display>>image:attach:ForticlientInitialPreconfigScreen.png||alt="Windows Forticlient console page, configure vpn link display" data-xwiki-image-style-alignment="start" custom-width="true" original-height="498" original-width="631" width="440"]]
44 -)))
29 +1. Download and install '[[attach:FortiClientVPN7.0.8.msi]]'
30 +1. Run the install.  Installation may require local admin privileges. At one point the install MAY download updates from fortinet.  **THIS MAY PAUSE FOR EVEN 10MIN AT 0%** you must be patient it will continue if you have an internet connection
31 +1. After running the install you should see a red shield on your desktop titled Forticlient.  Run this by double clicking
32 +[[image:attach:ForticlientIcon.png||alt="FortiClient desktop icon display" title="FortiClient desktop icon display"]]
33 +1. You will get a Forticlient Console window. Select the 'Remote Access' tab and click the blue 'Configure VPN' link in the center of the white area (see picture below)[[image:attach:ForticlientInitialPreconfigScreen.png||alt="Windows Forticlient console page, configure vpn link display" title="Windows Forticlient console page, configure vpn link display" height="250"]]
45 45  1. Provide a connection name
46 -1. The Remote gateway is **fortigate.remc1.net** for most individuals including SupportNet members, vendor, or other outside party. Otherwise please email or call [[support@remc1.net>>mailto:support@remc1.net||shape="rect"]] / 9064877624 to ask what the endpoint address is for your entity
47 -(% start="1" %)
48 -11. **Vendors and other 3rd parties require a user/pass to be added to the FortiGate directly** and provided to the vendor/3rd party (see step 10)
35 +1. The Remote gateway is **fortigate.remc1.net** for most individuals including Supportnet members, vendor, or other outside party. Otherwise please email or call [[support@remc1.net>>mailto:support@remc1.net||shape="rect"]] / 9064877624 to ask what the endpoint address is for your entity
36 +11. **Vendors and other 3rd parties require a user/pass to be added to the fortigate directly** and provided to the vendor/3rd party (see step 10)
49 49  1. Put a check in the customize port box and enter **10443**
50 50  1. Optional: Click the 'Save Login' radio button and in the Username Field type in your username.  This will be your email address e.g. [[ekemppainen@remc1.org>>mailto:ekemppainen@remc1.org||shape="rect"]].
51 -1. (((
52 -**If you are a vendor** REMC1 will supply you with your username.  Contact REMC1 Support if you are unsure of your full username at 9064877624
39 + **If you are a vendor** REMC1 will supply you with your username.  Contact REMC1 Support if you are unsure of your full username at 9064877624
40 +[[image:attach:ForticlientSettings.png||alt="Windows Forticlient edit vpn connection page display" title="Windows Forticlient edit vpn connection page display" height="250"]]
41 +1. Click 'Apply'
53 53  
54 -[[image:attach:2024-02-12_03-15-13.png||data-xwiki-image-style-alignment="center" custom-width="true" original-height="525" original-width="656" width="516"]]
55 -)))
56 -1. Click 'Save'
57 -
58 58  === {{id name="After-Using-The-KACE-Distro"/}}After Using The KACE Distro ===
59 59  
60 60  {{error}}
... ... @@ -61,120 +61,57 @@
61 61  This section is for REMC1 staff using the KACE distro to deploy the SSL VPN client.
62 62  {{/error}}
63 63  
49 +\\
64 64  
65 65  If you used the K1000 distribution:
66 66  
67 -(% start="1" %)
68 68  1. Wait for a notification telling you that the settings were restored.
69 -1. Open the FortiClient console.
70 -1. (((
71 -Accept the EULA.
54 +1. Open the Forticlient console.
55 +1. Accept the EULA.
56 +[[image:attach:2020-03-23_5760x1080--1584983302.jpg||height="250"]]
57 +1. Make sure the individual's account is in the VPN group in active directory listed above. If this is an organization that doesn't have a domain connected to the Fortigate proceed to making a user in the Fortigate for them.
58 +1. You are ready to go. Enter your username (UPN if you are in the forest) and password.
59 +[[image:attach:2020-03-23_5760x1080--1584983568.jpg||height="250"]]
72 72  
73 -[[image:attach:2020-03-23_5760x1080--1584983302.jpg||data-xwiki-image-style-alignment="start" custom-width="true" original-height="705" original-width="883" width="440"]]
74 -)))
75 -1. Make sure the individual's account is in the VPN group in active directory listed above. If this is an organization that doesn't have a domain connected to the FortiGate proceed to making a user in the FortiGate for them.
76 -1. (((
77 -You are ready to go. Enter your username (UPN if you are in the forest) and password.
61 +\\
78 78  
79 -[[image:attach:2020-03-23_5760x1080--1584983568.jpg||data-xwiki-image-style-alignment="start" custom-width="true" original-height="704" original-width="882" width="440"]]
80 -)))
81 -
82 -
83 -
84 84  (% style="margin-left: 30.0px;" %)
85 85  === {{id name="To-Connect"/}}To Connect ===
86 86  
87 -(% start="1" %)
88 -1. (((
89 -You should see a orange shield on your desktop titled FortiClient.  Run this by double clicking.  Alternatively, you may see a green shield in the lower right taskbar.  Right-click on that and select 'Connect to (whatever you named your profile)'.  See the pictures below
90 -
91 -
92 -
93 -[[image:attach:image2016-12-1 11:29:42.png||alt="FortiClient desktop icon display" data-xwiki-image-label="FortiClient desktop icon display" data-xwiki-image-style-alignment="start" custom-width="true" original-height="96" original-width="99" width="108"]]
94 -
95 -
96 -
97 -[[Windows FortiClient right click, connect to profile path display>>image:attach:ConnectForticlientTaskbar.png||alt="Windows Forticlient right click, connect to profile path display" data-xwiki-image-style-alignment="start" custom-width="true" original-height="151" original-width="295" width="440"]]
98 -)))
99 -1. Type in your username (if you didn't set it up to auto-fill in the steps above).  This will be your email address. eg: [[jsmith@ccisd.org>>mailto:jsmith@ccisd.org||shape="rect"]] or [[djohnson@hpts.us>>mailto:djohnson@hpts.us||shape="rect"]].  **If you are a Vendor:** Contact remc1 if you are unsure of your full username
100 -1. Type in your NETWORK login password.  This will be the same password used to log into your work computer and your email. It's all one login.** If you are a vendor** or outside entity/non REMC1 member then REMC1 will supply you with the password
101 -1. (((
102 -Click 'Connect'.  If you receive a certificate warning (you shouldn't unless you used the IP address instead of fortigate.remc1.net as the remote gateway) **accept the certificate** to finish the connection
103 -
104 -
105 -
106 -[[Windows FortiClient console login page display>>image:attach:ForticlientConnectingScreen.png||alt="Windows Forticlient console login page display" data-xwiki-image-style-alignment="start" custom-width="true" original-height="503" original-width="635" width="441"]]
107 -)))
66 +1. You should see a red shield on your desktop titled Forticlient.  Run this by double clicking.  Alternatively, you may see a green shield in the lower right taskbar.  Right-click on that and select 'Connect to (whatever you named your profile)'.  See the pictures below
67 +[[image:attach:image2016-12-1 11:29:42.png||alt="FortiClient desktop icon display" title="FortiClient desktop icon display"]]
68 +[[image:attach:ConnectForticlientTaskbar.png||alt="Windows Forticlient right click, connect to profile path display" title="Windows Forticlient right click, connect to profile path display"]]
69 +1. Type in your username (if you didn't set it up to autofill in the steps above).  This will be your email address. eg: [[jsmith@ccisd.org>>mailto:jsmith@ccisd.org||shape="rect"]] or [[djohnson@hpts.us>>mailto:djohnson@hpts.us||shape="rect"]].  **If you are a Vendor:** Contact remc1 if you are unsure of your full username
70 +1. Type in your NETWORK login password.  This will be the same password used to log into your work computer and your email. It's all one login.** If you are a vendor** or outside entity/non REMC1 member then REMC1 will supply you with the password
71 +1. Click 'Connect'.  If you receive a certificate warning (you shouldn't unless you used the IP address instead of fortigate.remc1.net as the remote gateway) **accept the certificate** to finish the connection
72 +[[image:attach:ForticlientConnectingScreen.png||alt="Windows Forticlient console login page display" title="Windows Forticlient console login page display" height="250"]]
108 108  1. Remember to **disconnect when you are done**
109 -1. (((
110 -To disconnect double click on the FortiClient shield icon on your desktop and then click 'Disconnect' in the window that pops up OR right click on the green FortiClient shield in your taskbar and select disconnect (see picture below)
74 +1. To disconnect double click on the Forticlient shield icon on your desktop and then click 'Disconnect' in the window that pops up OR right click on the green Forticlient shield in your taskbar and select disconnect (see picture below)
75 +[[image:attach:ForticlientDisconnectScreen.png||alt="Windows Forticlient console connected page display" title="Windows Forticlient console connected page display" height="250"]]or [[image:attach:DisconnectingForticlient.png||alt="Windows Forticlient right click, disconnect from profile path display" title="Windows Forticlient right click, disconnect from profile path display"]]
111 111  
112 -
113 -
114 -[[image:attach:ForticlientDisconnectScreen.png||alt="Windows Forticlient console connected page display" data-xwiki-image-label="Windows FortiClient console connected page display" data-xwiki-image-style-alignment="start" custom-width="true" original-height="501" original-width="636" width="441"]]or
115 -
116 -
117 -
118 -[[Windows FortiClient right click, disconnect from profile path display>>image:attach:DisconnectingForticlient.png||alt="Windows Forticlient right click, disconnect from profile path display" data-xwiki-image-style-alignment="start" custom-width="true" original-height="194" original-width="329" width="441"]]
119 -)))
120 -
121 121  == {{id name="OSX---Apple"/}}OSX - Apple ==
122 122  
123 123  (% style="margin-left: 30.0px;" %)
124 124  === {{id name="To-Manually-Configure"/}}To Manually Configure ===
125 125  
126 -(% start="1" %)
127 -1. (((
128 -Download the OSX client [[below>>url:https://confluence.remc1.net/display/PS/District+SSL+VPN+Connection+And+Clients#DistrictSSLVPNConnectionAndClients-ClientDownloads-Windows-Linux-AppleOSX||shape="rect"]] and double click on the download. It will mount as a drive. You must open the finder and click on it like a disk drive and run the FortiClientUpdate.app as shown in the screenshot below.
129 -
130 -
131 -
132 -[[OSX finder, FortiClientUpdate.app path display>>image:attach:OSXForticlientDriveInFinderInstall.png||alt="OSX finder, fortigate client update path display" data-xwiki-image-style-alignment="start" custom-width="true" original-height="403" original-width="419" width="442"]]
133 -)))
134 -1. (((
135 -A window will pop up. Click 'Continue', then 'Continue', then 'Agree to the license' (if you are UPGRADING then you will not see that step) then click the 'Customize' button on the lower middle part of the window (see screenshot below)
136 -
137 -
138 -
139 -[[OSX install FortiClient page, customize button display>>image:attach:OSXForticlient-customize-install.png||alt="OSX install Forticlient page, customize button display" data-xwiki-image-style-alignment="start" custom-width="true" original-height="438" original-width="621" width="442"]]
140 -)))
82 +1. Download the OSX client [[below>>url:https://confluence.remc1.net/display/PS/District+SSL+VPN+Connection+And+Clients#DistrictSSLVPNConnectionAndClients-ClientDownloads-Windows-Linux-AppleOSX||shape="rect"]] and double click on the download. It will mount as a drive. You must open the finder and click on it like a disk drive and run the forticlientupdate.app as shown in the screenshot below.[[image:attach:OSXForticlientDriveInFinderInstall.png||alt="OSX finder, fortigate client update path display" title="OSX finder, fortigate client update path display" height="250"]]
83 +1. A window will pop up. Click 'Continue', then 'Continue', then 'Agree to the license' (if you are UPGRADING then you will not see that step) then click the 'Customize' button on the lower middle part of the window (see screenshot below)
84 +[[image:attach:OSXForticlient-customize-install.png||alt="OSX install Forticlient page, customize button display" title="OSX install Forticlient page, customize button display" height="250"]]
141 141  1. IMPORTANT NOW UNCHECK OTHER COMPONENTS or it will install a slew of annoying garbage such as webfilter, antivirus etc. which you don't need
142 142  1. Click the 'Install' button and finally the 'Close' button
143 -1. (((
144 -On the top OSX Menu Bar click the Black Shield and select Open FortiClient Console OR Go to your Finder then click 'Applications' on the left side of that window then on the right side double click on the FortiClient icon with the orange shield (see pictures of both methods below).
145 -
146 -
147 -
148 -
149 -[[image:attach:OSXForticlientMenuBarIcon.png||alt="OSX menu bar black shield, open forticlient console path display" data-xwiki-image-label="OSX menu bar black shield, open FortiClient console path display" data-xwiki-image-style-alignment="start" custom-width="true" original-height="131" original-width="901" width="639"]]
87 +1. On the top OSX Menu Bar click the Black Shield and select Open Forticlient Console OR Go to your Finder then click 'Applications' on the left side of that window then on the right side double click on the Forticlient icon with the Red Shield (see pictures of both methods below).
88 +\\[[image:attach:OSXForticlientMenuBarIcon.png||alt="OSX menu bar black shield, open forticlient console path display" title="OSX menu bar black shield, open forticlient console path display"]]
150 150  or
151 -
152 -
153 -
154 -
155 -[[OSX finder tool, Applications, FortiClient console path display>>image:attach:OSXfinder-applications-forticlient.png||alt="OSX finder tool, Applications, forticlient console path display" data-xwiki-image-style-alignment="start" custom-width="true" original-height="481" original-width="941" width="640"]]
156 -)))
157 -1. (((
158 -Once open, click the 'Remote Access' tab on the left side of the window then the gray gear icon on the right part of the window and select Add New Connection (see picture below)
159 -
160 -
161 -
162 -
163 -[[OSX FortiClient console page display>>image:attach:OSXForticlient-initialscreen-install-gear.png||alt="OSX forticlient console page display" data-xwiki-image-style-alignment="start" custom-width="true" original-height="479" original-width="626" width="440"]]
164 -)))
90 +\\[[image:attach:OSXfinder-applications-forticlient.png||alt="OSX finder tool, Applications, forticlient console path display" title="OSX finder tool, Applications, forticlient console path display" height="250"]]
91 +1. Once open, click the 'Remote Access' tab on the left side of the window then the gray gear icon on the right part of the window and select Add New Connection (see picture below)
92 +\\[[image:attach:OSXForticlient-initialscreen-install-gear.png||alt="OSX forticlient console page display" title="OSX forticlient console page display" height="250"]]
165 165  1. Select the SSLvpn radio button on top
166 166  1. Name your connection: eg: CCISD or Hancock Schools or REMC1
167 167  1. Remote Gateway: fortigate.remc1.net
168 168  1. Click 'Customize Port' and type in **10443**
169 -1. (((
170 -Click 'Save Login' checkbox
171 -
172 -
173 -
174 -
175 -[[OSX FortiClient VPN add connection page display>>image:attach:OSXForticlientSettingsFilledOut.png||alt="OSX forticlient vpn add connection page display" data-xwiki-image-style-alignment="start" custom-width="true" original-height="476" original-width="621" width="439"]]
176 -)))
177 -1. Type in your username in the Username field. This will be your FULL USERNAME which designates what district or entity you are employed with. e.g.: [[jsmith@ccisd.org>>mailto:jsmith@ccisd.org||shape="rect"]] or [[djohnson@hpts.us>>mailto:djohnson@hpts.us||shape="rect"]]. Contact remc1 if you are a vendor/outside entity or are unsure of your full username.
97 +1. Click 'Save Login' checkbox
98 +\\[[image:attach:OSXForticlientSettingsFilledOut.png||alt="OSX forticlient vpn add connection page display" title="OSX forticlient vpn add connection page display" height="250"]]
99 +1. Type in your username in the Username field. This will be your FULL USERNAME which designates what district or entity you are employed with. eg: [[jsmith@ccisd.org>>mailto:jsmith@ccisd.org||shape="rect"]] or [[djohnson@hpts.us>>mailto:djohnson@hpts.us||shape="rect"]]. Contact remc1 if you are a vendor/outside entity or are unsure of your full username.
178 178  1. Click the 'Add' button at the bottom right
179 179  
180 180  === {{id name="Using-The-KACE-Distro"/}}Using The KACE Distro ===
... ... @@ -183,10 +183,10 @@
183 183  This section is for REMC1 staff using the KACE distro to deploy the SSL VPN client.
184 184  {{/error}}
185 185  
108 +\\
186 186  
187 187  If you used the K1000 distribution:
188 188  
189 -(% start="1" %)
190 190  1. Deploy and wait for the software to install.
191 191  1. Please allow 30 seconds after the icons appear in Applications for settings to apply.
192 192  1. Client can then "double clicked" and it is ready for use.
... ... @@ -194,48 +194,48 @@
194 194  (% style="margin-left: 30.0px;" %)
195 195  === {{id name="To-Connect"/}}To Connect ===
196 196  
197 -(% start="1" %)
198 -1. (((
199 -On the top OSX Menu Bar click the Black Shield and select 'Open Forticlient Console' OR Go to your Finder then click 'Applications' on the left side of that window then on the right side double click on the Forticlient icon with the orange Shield (see pictures of both methods below).
200 -
201 -
202 -
203 -[[image:attach:OSXfinder-applications-forticlient.png||alt="OSX finder tool, Applications, forticlient console path display" data-xwiki-image-label="OSX finder tool, Applications, FortiClient console path display" data-xwiki-image-style-alignment="start" custom-width="true" original-height="481" original-width="941" width="637"]]
119 +1. On the top OSX Menu Bar click the Black Shield and select 'Open Forticlient Console' OR Go to your Finder then click 'Applications' on the left side of that window then on the right side double click on the Forticlient icon with the Red Shield (see pictures of both methods below).
120 +[[image:attach:OSXfinder-applications-forticlient.png||alt="OSX finder tool, Applications, forticlient console path display" title="OSX finder tool, Applications, forticlient console path display" height="250"]]
204 204  or
205 -
206 -
207 -
208 -[[OSX menu bar black shield, connect to profile display>>image:attach:OSXForticlientMenuBarIcon.png||alt="OSX menu bar black shield, connect to profile display" data-xwiki-image-style-alignment="start" custom-width="true" original-height="131" original-width="901" width="635"]]
209 -)))
122 +[[image:attach:OSXForticlientMenuBarIcon.png||alt="OSX menu bar black shield, connect to profile display" title="OSX menu bar black shield, connect to profile display"]]
210 210  1. When the window pops up make sure your correct VPN Name is selected
211 211  1. Type in your username in the Username field. (skip if its already there and saved in the config from the initial setup) This will be your FULL USERNAME which designates what district or entity you are employed with. eg: [[jsmith@ccisd.org>>mailto:jsmith@ccisd.org||shape="rect"]] or [[djohnson@hpts.us>>mailto:djohnson@hpts.us||shape="rect"]] . Contact remc1 if you are a vendor/outside entity or are unsure of your full username.
212 212  1. Type in your NETWORK login password. This will be the same password used to log into your work computer and your email. Its all one login. If you are a vendor or outside entity/non REMC1 member then REMC1 will supply you with the password.
213 213  1. Click 'Connect'
214 -1. Remember to disconnect when you are done. To disconnect, click on the shield in the top menu bar as explained above or double-click the FortiClient orange shield in Applications and click 'Disconnect'.  Screenshots for both methods are already included above
127 +1. Remember to disconnect when you are done. To disconnect, click on the shield in the top menu bar as explained above or double-click the Forticlient red shield in Applications and click 'Disconnect'.  Screenshots for both methods are already included above
215 215  
216 216  == {{id name="Apple-IOS"/}}Apple IOS ==
217 217  
218 -* Available in the app store. Titled FortiClient. I recommend just using the built in ipsec feature of IOS but the SSLvpn FortiClient option does work well also. The settings are the same as explained above.
219 -
131 +* Available in the app store. Titled Forticlient. I recommend just using the built in ipsec feature of IOS but the SSLvpn forticlient option does work well also. The settings are the same as explained above.
132 +\\
220 220  
221 221  == {{id name="Android"/}}Android ==
222 222  
223 -* Available here: [[https:~~/~~/play.google.com/store/apps/details?id=com.fortinet.forticlient_vpn&hl=en>>url:https://play.google.com/store/apps/details?id=com.fortinet.forticlient_vpn&hl=en||shape="rect"]] or search for FortiNet in the Google Play Store.
224 -* (((
225 -[[Android FortiClient VPN page display>>image:attach:image2016-12-1 17:23:31.png||alt="Android forticlient vpn page display" data-xwiki-image-style-alignment="start" custom-width="true" original-height="1024" original-width="640" width="330"]]
226 -)))
136 +* Available here: [[https:~~/~~/play.google.com/store/apps/details?id=com.fortinet.forticlient_vpn&hl=en>>url:https://play.google.com/store/apps/details?id=com.fortinet.forticlient_vpn&hl=en||shape="rect"]] or search for fortinet in the google play store.
137 +* [[image:attach:image2016-12-1 17:23:31.png||alt="Android forticlient vpn page display" title="Android forticlient vpn page display" height="250"]]
227 227  
228 228  == {{id name="Client-Downloads"/}}Client Downloads ==
229 229  
230 -* Windows:   [[FortiClientVPN7.2.2.msi>>url:https://remc1.atlassian.net/wiki/download/attachments/17171796/FortiClientVPN7.2.2.msi?api=v2||shape="rect"]]
231 -* MacOSX Client:  [[FortiClientVPNOnlineInstaller_7.0.dmg>>path:/wiki/download/attachments/17171796/FortiClientVPNOnlineInstaller_7.0.dmg?version=1&modificationDate=1697904133159&cacheVersion=1&api=v2||shape="rect"]]
232 -* Linux 64bit Generic Client: [[forticlient_vpn_7.0.7.0246_amd64.deb>>path:/wiki/download/attachments/17171796/forticlient_vpn_7.0.7.0246_amd64.deb?version=1&modificationDate=1697904177555&cacheVersion=1&api=v2||shape="rect"]]
141 +* Windows:  [[attach:FortiClientVPN7.0.8.msi]]
142 +* MacOSX Client:  [[attach:FortiClientVPNOnlineInstaller_7.0.dmg]]
143 +* Linux 64bit Generic Client: [[attach:forticlient_vpn_7.0.7.0246_amd64.deb]]
233 233  * iOS: [[FortiClient VPN Version 7.2.2>>url:https://apps.apple.com/us/app/forticlient-vpn/id1475674905||shape="rect"]]
234 234  * Android: [[FortiClient VPN Version 7.2.0>>url:https://play.google.com/store/apps/details?id=com.fortinet.forticlient_vpn||shape="rect"]]
235 235  
236 -== {{id name="Troubleshooting-Steps"/}}Troubleshooting Steps ==
147 +\\
237 237  
238 -(% start="1" %)
239 -1. You can test to be sure the access from the remote location is correct by opening a browser and going to [[https:~~/~~/fortigate.remc1.net:10443/>>url:https://fortigate.remc1.net:10443/||shape="rect"]]
240 -1. If you can get the Fortigate web page, attempt to log in with your username and password.
241 -1. If the client isn't working after the first two steps, call the Supportnet Helpdesk to verify right group/credentials
149 +\\
150 +
151 +== {{id name="If-the-client-isn't-working,-verify-right-group/credentials"/}}If the client isn't working, verify right group/credentials ==
152 +
153 +You can test to be sure the access and credentials are right by going to [[https:~~/~~/fortigate.remc1.net:10443/>>url:https://fortigate.remc1.net:10443/||shape="rect"]]
154 +
155 +\\
156 +
157 +\\
158 +
159 +\\
160 +
161 +\\
162 +
163 +\\
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