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Version 85.1 by eric@remc1_org on 2024/05/17 10:33
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Josh Hiner 4.1 1 {{toc/}}
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Josh Hiner 33.1 3
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Eric Kemppainen 82.1 5 = {{id name="There-are-clients-for-Windows,-OSX,-Apple-IOS-(in-the-app-store),-Android-(Google-Play-Store)-and-Linux-below"/}}There are clients for Windows, OSX, Apple IOS (in the app store), Android (Google Play Store) and Linux below =
Josh Hiner 4.1 6
62a391539b728c006a95cf09 50.1 7 {{error}}
Eric Kemppainen 79.1 8 REMC1 Staff, there is a K1000 distro that installs this and sets all the settings. It is recommended to use that (instructions below). For info on how the distro is made see: [[FortiClient VPN K1000 Distro>>doc:DK.KBOX1000.Windows Software Distributions.FortiClient VPN K1000 Distro.WebHome]]
62a391539b728c006a95cf09 50.1 9 {{/error}}
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Josh Hiner 63.1 11 \\
Josh Hiner 1.1 12
Lauren Keller 60.1 13 == {{id name="IMPORTANT-INFO"/}}__IMPORTANT INFO__ ==
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Eric Kemppainen 79.1 15 * **USE PORT 10443**
Josh Hiner 1.1 16 * Download the SSL Vpn clients for Windows, OSX and Linux below. Use only these versions as they are tested to be stable
Eric Kemppainen 79.1 17 * **THE USER MUST BE ADDED TO THE DistrictVPN (ie. ADMVPN, CLKVPN, etc) group** in the district's domain.  This group is a member of **REMC1MemberVPNAccess **at the root of the forest adremc1.org which is located in the ManagedServicesGroups OU. **It may take up to 30min for replication to occur** before you can add the user.
Eric Kemppainen 82.1 18 * **The TSL 1.1 and 1.2 security protocols** must be enabled (usually is by default), otherwise the connection will fail at 40%. The setting for that in Windows is under Internet options→Advanced. You can access Internet Options through either the Control Panel or through Internet Explorer.
Josh Hiner 38.1 19 * OUTSIDE VENDORS OR ENTITIES ONLY CONNECTING IN → must be given a LOCAL FORTIGATE USER and added to the REMC1-District-Ipsecvpn-SSLvpn group (Or a group that is made especially for the vendor for limited access)
bgerhart@remc1_org 68.1 20 * OUTSIDE VENDORS OR ENTITIES ONLY CONNECTING IN → If they only need DMZ access then only add them to the DMZvpn group on the fortigate. You can create other groups which will limit vendors to other areas. This is mentioned in the SSLvpn configuration wiki.
Eric Kemppainen 79.1 21 * **ONLY FOR REMC1 Employees→ REMC1 EMPLOYEES ONLY MUST BE ADDED TO THE REMC1VpnUsers** user group in the REMC1 domain
Josh Hiner 1.1 22
Lauren Keller 60.1 23 == {{id name="Windows-Installation-and-connection"/}}Windows Installation and connection ==
Josh Hiner 1.1 24
25 (% style="margin-left: 30.0px;" %)
Lauren Keller 60.1 26 === {{id name="To-Manually-Configure"/}}To Manually Configure ===
Josh Hiner 1.1 27
Eric Kemppainen 79.1 28 (% start="1" %)
Lauren Keller 43.1 29 1. YOU **MUST** HAVE AN ACTIVE INTERNET CONNECTION TO INSTALL THIS CLIENT
Eric Kemppainen 79.1 30 1. Download and install '[[FortiClientVPN7.0.8.msi>>path:/wiki/download/attachments/17171796/FortiClientVPN7.0.8.msi?version=1&modificationDate=1699373049557&cacheVersion=1&api=v2||shape="rect"]]'
Eric Kemppainen 82.1 31 1. Run the install.  Installation may require local admin privileges. At one point the install MAY download updates from Fortinet.  **THIS MAY PAUSE FOR EVEN 10MIN AT 0%** you must be patient it will continue if you have an internet connection
Eric Kemppainen 79.1 32 1. (((
Eric Kemppainen 82.1 33 After running the install you should see a red shield on your desktop titled FortiClient.  Run this by double clicking\\
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37 [[FortiClient desktop icon display>>image:attach:ForticlientIcon.png||custom-width="true" original-height="96" data-xwiki-image-style-alignment="start" alt="FortiClient desktop icon display" width="94" original-width="99"]]
38 )))
39 1. (((
Eric Kemppainen 82.1 40 You will get a FortiClient Console window. Select the 'Remote Access' tab and click the blue 'Configure VPN' link in the center of the white area (see picture below)
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Eric Kemppainen 82.1 44 [[Windows FortiClient console page, Configure VPN link display>>image:attach:ForticlientInitialPreconfigScreen.png||custom-width="true" original-height="498" data-xwiki-image-style-alignment="start" alt="Windows Forticlient console page, configure vpn link display" width="440" original-width="631"]]
Eric Kemppainen 79.1 45 )))
Lauren Keller 43.1 46 1. Provide a connection name
Eric Kemppainen 82.1 47 1. The Remote gateway is **fortigate.remc1.net** for most individuals including SupportNet members, vendor, or other outside party. Otherwise please email or call [[support@remc1.net>>mailto:support@remc1.net||shape="rect"]] / 9064877624 to ask what the endpoint address is for your entity
Eric Kemppainen 79.1 48 (% start="1" %)
Eric Kemppainen 82.1 49 11. **Vendors and other 3rd parties require a user/pass to be added to the FortiGate directly** and provided to the vendor/3rd party (see step 10)
derek@remc1_org 48.1 50 1. Put a check in the customize port box and enter **10443**
Eric Kemppainen 82.1 51 1. Optional: Click the 'Save Login' radio button and in the Username Field type in your username.  This will be your email address e.g. [[ekemppainen@remc1.org>>mailto:ekemppainen@remc1.org||shape="rect"]].
Eric Kemppainen 79.1 52 1. (((
Eric Kemppainen 82.1 53 **If you are a vendor** REMC1 will supply you with your username.  Contact REMC1 Support if you are unsure of your full username at 9064877624\\
Eric Kemppainen 79.1 54
Eric Kemppainen 83.1 55 [[image:attach:2024-02-12_03-15-13.png||custom-width="true" original-height="525" data-xwiki-image-style-alignment="center" alt="2024-02-12_03-15-13.png" width="516" original-width="656"]]
Eric Kemppainen 79.1 56 )))
Eric Kemppainen 83.1 57 1. Click 'Save'
Josh Hiner 1.1 58
Lauren Keller 60.1 59 === {{id name="After-Using-The-KACE-Distro"/}}After Using The KACE Distro ===
62a391539b728c006a95cf09 51.1 60
61 {{error}}
62 This section is for REMC1 staff using the KACE distro to deploy the SSL VPN client.
63 {{/error}}
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65 \\
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67 If you used the K1000 distribution:
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Eric Kemppainen 79.1 69 (% start="1" %)
62a391539b728c006a95cf09 51.1 70 1. Wait for a notification telling you that the settings were restored.
Eric Kemppainen 82.1 71 1. Open the FortiClient console.
Eric Kemppainen 79.1 72 1. (((
73 Accept the EULA.\\
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Eric Kemppainen 80.1 75 [[image:attach:2020-03-23_5760x1080--1584983302.jpg||custom-width="true" original-height="705" data-xwiki-image-style-alignment="start" width="440" original-width="883"]]
Eric Kemppainen 79.1 76 )))
Eric Kemppainen 82.1 77 1. Make sure the individual's account is in the VPN group in active directory listed above. If this is an organization that doesn't have a domain connected to the FortiGate proceed to making a user in the FortiGate for them.
Eric Kemppainen 79.1 78 1. (((
79 You are ready to go. Enter your username (UPN if you are in the forest) and password.\\
62a391539b728c006a95cf09 51.1 80
Eric Kemppainen 80.1 81 [[image:attach:2020-03-23_5760x1080--1584983568.jpg||custom-width="true" original-height="704" data-xwiki-image-style-alignment="start" width="440" original-width="882"]]
Eric Kemppainen 79.1 82 )))
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62a391539b728c006a95cf09 51.1 84 \\
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Josh Hiner 1.1 86 (% style="margin-left: 30.0px;" %)
Lauren Keller 60.1 87 === {{id name="To-Connect"/}}To Connect ===
Josh Hiner 1.1 88
Eric Kemppainen 79.1 89 (% start="1" %)
90 1. (((
Eric Kemppainen 82.1 91 You should see a red shield on your desktop titled FortiClient.  Run this by double clicking.  Alternatively, you may see a green shield in the lower right taskbar.  Right-click on that and select 'Connect to (whatever you named your profile)'.  See the pictures below\\
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95 [[FortiClient desktop icon display>>image:attach:image2016-12-1 11:29:42.png||custom-width="true" original-height="96" data-xwiki-image-style-alignment="start" alt="FortiClient desktop icon display" width="108" original-width="99"]]\\
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Eric Kemppainen 82.1 99 [[Windows FortiClient right click, connect to profile path display>>image:attach:ConnectForticlientTaskbar.png||custom-width="true" original-height="151" data-xwiki-image-style-alignment="start" alt="Windows Forticlient right click, connect to profile path display" width="440" original-width="295"]]
Eric Kemppainen 79.1 100 )))
Eric Kemppainen 82.1 101 1. Type in your username (if you didn't set it up to auto-fill in the steps above).  This will be your email address. eg: [[jsmith@ccisd.org>>mailto:jsmith@ccisd.org||shape="rect"]] or [[djohnson@hpts.us>>mailto:djohnson@hpts.us||shape="rect"]].  **If you are a Vendor:** Contact remc1 if you are unsure of your full username
Lauren Keller 43.1 102 1. Type in your NETWORK login password.  This will be the same password used to log into your work computer and your email. It's all one login.** If you are a vendor** or outside entity/non REMC1 member then REMC1 will supply you with the password
Eric Kemppainen 79.1 103 1. (((
104 Click 'Connect'.  If you receive a certificate warning (you shouldn't unless you used the IP address instead of fortigate.remc1.net as the remote gateway) **accept the certificate** to finish the connection\\
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Eric Kemppainen 82.1 108 [[Windows FortiClient console login page display>>image:attach:ForticlientConnectingScreen.png||custom-width="true" original-height="503" data-xwiki-image-style-alignment="start" alt="Windows Forticlient console login page display" width="441" original-width="635"]]
Eric Kemppainen 79.1 109 )))
Lauren Keller 43.1 110 1. Remember to **disconnect when you are done**
Eric Kemppainen 79.1 111 1. (((
Eric Kemppainen 82.1 112 To disconnect double click on the FortiClient shield icon on your desktop and then click 'Disconnect' in the window that pops up OR right click on the green FortiClient shield in your taskbar and select disconnect (see picture below)\\
Josh Hiner 5.1 113
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Eric Kemppainen 82.1 116 [[Windows FortiClient console connected page display>>image:attach:ForticlientDisconnectScreen.png||custom-width="true" original-height="501" data-xwiki-image-style-alignment="start" alt="Windows Forticlient console connected page display" width="441" original-width="636"]]or
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Eric Kemppainen 82.1 120 [[Windows FortiClient right click, disconnect from profile path display>>image:attach:DisconnectingForticlient.png||custom-width="true" original-height="194" data-xwiki-image-style-alignment="start" alt="Windows Forticlient right click, disconnect from profile path display" width="441" original-width="329"]]
Eric Kemppainen 79.1 121 )))
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Lauren Keller 60.1 123 == {{id name="OSX---Apple"/}}OSX - Apple ==
Josh Hiner 5.1 124
Josh Hiner 7.1 125 (% style="margin-left: 30.0px;" %)
Lauren Keller 60.1 126 === {{id name="To-Manually-Configure"/}}To Manually Configure ===
Josh Hiner 7.1 127
Eric Kemppainen 79.1 128 (% start="1" %)
129 1. (((
Eric Kemppainen 82.1 130 Download the OSX client [[below>>url:https://confluence.remc1.net/display/PS/District+SSL+VPN+Connection+And+Clients#DistrictSSLVPNConnectionAndClients-ClientDownloads-Windows-Linux-AppleOSX||shape="rect"]] and double click on the download. It will mount as a drive. You must open the finder and click on it like a disk drive and run the FortiClientUpdate.app as shown in the screenshot below.
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Eric Kemppainen 82.1 134 [[OSX finder, FortiClientUpdate.app path display>>image:attach:OSXForticlientDriveInFinderInstall.png||custom-width="true" original-height="403" data-xwiki-image-style-alignment="start" alt="OSX finder, fortigate client update path display" width="442" original-width="419"]]
Eric Kemppainen 79.1 135 )))
136 1. (((
137 A window will pop up. Click 'Continue', then 'Continue', then 'Agree to the license' (if you are UPGRADING then you will not see that step) then click the 'Customize' button on the lower middle part of the window (see screenshot below)\\
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Eric Kemppainen 82.1 141 [[OSX install FortiClient page, customize button display>>image:attach:OSXForticlient-customize-install.png||custom-width="true" original-height="438" data-xwiki-image-style-alignment="start" alt="OSX install Forticlient page, customize button display" width="442" original-width="621"]]
Eric Kemppainen 79.1 142 )))
62a3914d5b9785006fd85ada 28.1 143 1. IMPORTANT NOW UNCHECK OTHER COMPONENTS or it will install a slew of annoying garbage such as webfilter, antivirus etc. which you don't need
Lauren Keller 43.1 144 1. Click the 'Install' button and finally the 'Close' button
Eric Kemppainen 79.1 145 1. (((
Eric Kemppainen 82.1 146 On the top OSX Menu Bar click the Black Shield and select Open FortiClient Console OR Go to your Finder then click 'Applications' on the left side of that window then on the right side double click on the FortiClient icon with the red shield (see pictures of both methods below).
Eric Kemppainen 79.1 147 \\
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Eric Kemppainen 82.1 151 [[OSX menu bar black shield, open FortiClient console path display>>image:attach:OSXForticlientMenuBarIcon.png||custom-width="true" original-height="131" data-xwiki-image-style-alignment="start" alt="OSX menu bar black shield, open forticlient console path display" width="639" original-width="901"]]
Josh Hiner 8.1 152 or
Eric Kemppainen 79.1 153 \\
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Eric Kemppainen 82.1 157 [[OSX finder tool, Applications, FortiClient console path display>>image:attach:OSXfinder-applications-forticlient.png||custom-width="true" original-height="481" data-xwiki-image-style-alignment="start" alt="OSX finder tool, Applications, forticlient console path display" width="640" original-width="941"]]
Eric Kemppainen 79.1 158 )))
159 1. (((
160 Once open, click the 'Remote Access' tab on the left side of the window then the gray gear icon on the right part of the window and select Add New Connection (see picture below)
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Eric Kemppainen 82.1 165 [[OSX FortiClient console page display>>image:attach:OSXForticlient-initialscreen-install-gear.png||custom-width="true" original-height="479" data-xwiki-image-style-alignment="start" alt="OSX forticlient console page display" width="440" original-width="626"]]
Eric Kemppainen 79.1 166 )))
Josh Hiner 7.1 167 1. Select the SSLvpn radio button on top
168 1. Name your connection: eg: CCISD or Hancock Schools or REMC1
169 1. Remote Gateway: fortigate.remc1.net
derek@remc1_org 48.1 170 1. Click 'Customize Port' and type in **10443**
Eric Kemppainen 79.1 171 1. (((
172 Click 'Save Login' checkbox
173 \\
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Eric Kemppainen 82.1 177 [[OSX FortiClient VPN add connection page display>>image:attach:OSXForticlientSettingsFilledOut.png||custom-width="true" original-height="476" data-xwiki-image-style-alignment="start" alt="OSX forticlient vpn add connection page display" width="439" original-width="621"]]
Eric Kemppainen 79.1 178 )))
Eric Kemppainen 82.1 179 1. Type in your username in the Username field. This will be your FULL USERNAME which designates what district or entity you are employed with. e.g.: [[jsmith@ccisd.org>>mailto:jsmith@ccisd.org||shape="rect"]] or [[djohnson@hpts.us>>mailto:djohnson@hpts.us||shape="rect"]]. Contact remc1 if you are a vendor/outside entity or are unsure of your full username.
Lauren Keller 43.1 180 1. Click the 'Add' button at the bottom right
Josh Hiner 7.1 181
Lauren Keller 60.1 182 === {{id name="Using-The-KACE-Distro"/}}Using The KACE Distro ===
62a391539b728c006a95cf09 55.1 183
184 {{error}}
185 This section is for REMC1 staff using the KACE distro to deploy the SSL VPN client.
186 {{/error}}
187
188 \\
189
190 If you used the K1000 distribution:
191
Eric Kemppainen 79.1 192 (% start="1" %)
62a391539b728c006a95cf09 55.1 193 1. Deploy and wait for the software to install.
194 1. Please allow 30 seconds after the icons appear in Applications for settings to apply.
195 1. Client can then "double clicked" and it is ready for use.
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Josh Hiner 7.1 197 (% style="margin-left: 30.0px;" %)
Lauren Keller 62.1 198 === {{id name="To-Connect"/}}To Connect ===
Josh Hiner 7.1 199
Eric Kemppainen 79.1 200 (% start="1" %)
201 1. (((
202 On the top OSX Menu Bar click the Black Shield and select 'Open Forticlient Console' OR Go to your Finder then click 'Applications' on the left side of that window then on the right side double click on the Forticlient icon with the Red Shield (see pictures of both methods below).\\
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Eric Kemppainen 82.1 206 [[OSX finder tool, Applications, FortiClient console path display>>image:attach:OSXfinder-applications-forticlient.png||custom-width="true" original-height="481" data-xwiki-image-style-alignment="start" alt="OSX finder tool, Applications, forticlient console path display" width="637" original-width="941"]]
Eric Kemppainen 79.1 207 or\\
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211 [[OSX menu bar black shield, connect to profile display>>image:attach:OSXForticlientMenuBarIcon.png||custom-width="true" original-height="131" data-xwiki-image-style-alignment="start" alt="OSX menu bar black shield, connect to profile display" width="635" original-width="901"]]
212 )))
Josh Hiner 7.1 213 1. When the window pops up make sure your correct VPN Name is selected
Eric Kemppainen 76.1 214 1. Type in your username in the Username field. (skip if its already there and saved in the config from the initial setup) This will be your FULL USERNAME which designates what district or entity you are employed with. eg: [[jsmith@ccisd.org>>mailto:jsmith@ccisd.org||shape="rect"]] or [[djohnson@hpts.us>>mailto:djohnson@hpts.us||shape="rect"]] . Contact remc1 if you are a vendor/outside entity or are unsure of your full username.
Josh Hiner 7.1 215 1. Type in your NETWORK login password. This will be the same password used to log into your work computer and your email. Its all one login. If you are a vendor or outside entity/non REMC1 member then REMC1 will supply you with the password.
Lauren Keller 43.1 216 1. Click 'Connect'
Eric Kemppainen 82.1 217 1. Remember to disconnect when you are done. To disconnect, click on the shield in the top menu bar as explained above or double-click the FortiClient red shield in Applications and click 'Disconnect'.  Screenshots for both methods are already included above
Josh Hiner 7.1 218
Lauren Keller 60.1 219 == {{id name="Apple-IOS"/}}Apple IOS ==
Josh Hiner 16.1 220
Eric Kemppainen 82.1 221 * Available in the app store. Titled FortiClient. I recommend just using the built in ipsec feature of IOS but the SSLvpn FortiClient option does work well also. The settings are the same as explained above.
Josh Hiner 17.1 222 \\
Josh Hiner 16.1 223
Lauren Keller 60.1 224 == {{id name="Android"/}}Android ==
Josh Hiner 17.1 225
Eric Kemppainen 82.1 226 * Available here: [[https:~~/~~/play.google.com/store/apps/details?id=com.fortinet.forticlient_vpn&hl=en>>url:https://play.google.com/store/apps/details?id=com.fortinet.forticlient_vpn&hl=en||shape="rect"]] or search for FortiNet in the Google Play Store.
Eric Kemppainen 79.1 227 * (((
Eric Kemppainen 82.1 228 [[Android FortiClient VPN page display>>image:attach:image2016-12-1 17:23:31.png||custom-width="true" original-height="1024" data-xwiki-image-style-alignment="start" alt="Android forticlient vpn page display" width="330" original-width="640"]]
Eric Kemppainen 79.1 229 )))
Josh Hiner 17.1 230
Eric Kemppainen 71.1 231 == {{id name="Client-Downloads"/}}Client Downloads ==
Josh Hiner 8.1 232
Eric Kemppainen 79.1 233 * Windows:  [[FortiClientVPN7.0.8.msi>>path:/wiki/download/attachments/17171796/FortiClientVPN7.0.8.msi?version=1&modificationDate=1699373049557&cacheVersion=1&api=v2||shape="rect"]] 
234 * MacOSX Client:  [[FortiClientVPNOnlineInstaller_7.0.dmg>>path:/wiki/download/attachments/17171796/FortiClientVPNOnlineInstaller_7.0.dmg?version=1&modificationDate=1697904133159&cacheVersion=1&api=v2||shape="rect"]]
235 * Linux 64bit Generic Client: [[forticlient_vpn_7.0.7.0246_amd64.deb>>path:/wiki/download/attachments/17171796/forticlient_vpn_7.0.7.0246_amd64.deb?version=1&modificationDate=1697904177555&cacheVersion=1&api=v2||shape="rect"]]
Eric Kemppainen 73.1 236 * iOS: [[FortiClient VPN Version 7.2.2>>url:https://apps.apple.com/us/app/forticlient-vpn/id1475674905||shape="rect"]]
Eric Kemppainen 70.1 237 * Android: [[FortiClient VPN Version 7.2.0>>url:https://play.google.com/store/apps/details?id=com.fortinet.forticlient_vpn||shape="rect"]]
62a391539b728c006a95cf09 50.1 238
eric@remc1_org 84.1 239 == {{id name="Troubleshooting-Steps"/}}Troubleshooting Steps ==
62a391539b728c006a95cf09 51.1 240
eric@remc1_org 84.1 241 (% start="1" %)
242 1. You can test to be sure the access from the remote location is correct by opening a browser and going to [[https:~~/~~/fortigate.remc1.net:10443/>>url:https://fortigate.remc1.net:10443/||shape="rect"]]
243 1. If you can get the Fortigate web page, attempt to log in with your username and password.
eric@remc1_org 85.1 244 1. If the client isn't working after the first two steps, call the Supportnet Helpdesk to verify right group/credentials