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Version 96.1 by Jaremay Moreau on 2026/08/25 10:23
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1 {{toc/}}
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3
4 = {{id name="There-are-clients-for-Windows,-OSX,-Apple-IOS-(in-the-app-store),-Android-(Google-Play-Store)-and-Linux-below"/}}There are clients for Windows, OSX, Apple IOS (in the app store), Android (Google Play Store) and Linux below =
5
6 {{error}}
7 REMC1 Staff, there is a K1000 distro that installs this and sets all the settings. It is recommended to use that (instructions below). For info on how the distro is made see: [[FortiClient VPN K1000 Distro>>doc:DK.KBOX1000.Windows Software Distributions.FortiClient VPN K1000 Distro.WebHome]]
8 {{/error}}
9
10
11 == {{id name="IMPORTANT-INFO"/}}__IMPORTANT INFO__ ==
12
13 * **USE PORT 10443**
14 * Download the SSL Vpn clients for Windows, OSX and Linux below. Use only these versions as they are tested to be stable
15 * **THE USER MUST BE ADDED TO THE DistrictVPN (ie. ADMVPN, CLKVPN, etc) group** in the district's domain.  This group is a member of **REMC1MemberVPNAccess **at the root of the forest adremc1.org which is located in the ManagedServicesGroups OU. **It may take up to 30min for replication to occur** before you can add the user.
16 * **The TSL 1.1 and 1.2 security protocols** must be enabled (usually is by default), otherwise the connection will fail at 40%. The setting for that in Windows is under Internet options→Advanced. You can access Internet Options through either the Control Panel or through Internet Explorer.
17 * OUTSIDE VENDORS OR ENTITIES ONLY CONNECTING IN → must be given a LOCAL FORTIGATE USER and added to the REMC1-District-Ipsecvpn-SSLvpn group (Or a group that is made especially for the vendor for limited access)
18 * OUTSIDE VENDORS OR ENTITIES ONLY CONNECTING IN → If they only need DMZ access then only add them to the DMZvpn group on the fortigate. You can create other groups which will limit vendors to other areas. This is mentioned in the SSLvpn configuration wiki.
19 * **ONLY FOR REMC1 Employees→ REMC1 EMPLOYEES ONLY MUST BE ADDED TO THE REMC1VpnUsers** user group in the REMC1 domain
20 * **VPN WILL NOT CONNECT IF ON SCHOOL NETWORK - **you can test the connection on a hotspot or another network other than a school network.
21
22 == {{id name="Windows-Installation-and-connection"/}}Windows Installation and connection ==
23
24 (% style="margin-left: 30.0px;" %)
25 === {{id name="To-Manually-Configure"/}}To Manually Configure ===
26
27 (% start="1" %)
28 1. YOU **MUST** HAVE AN ACTIVE INTERNET CONNECTION TO INSTALL THIS CLIENT
29 1. Download and install [[attach:FortiClientVPN-7.4.3.4799.msi||target="_blank"]]
30 1. Run the install.  Installation may require local admin privileges. At one point, the install MAY download updates from Fortinet.  **THIS MAY PAUSE FOR EVEN 10MIN AT 0%. You** must be patient; it will continue if you have an internet connection
31 1. (((
32 After running the install, you should see an orange shield on your desktop titled FortiClient.  Run this by double-clicking
33
34 [[FortiClient desktop icon display>>image:attach:ForticlientIcon.png||alt="FortiClient desktop icon display" data-xwiki-image-style-alignment="start" custom-width="true" original-height="96" original-width="99" width="94"]]
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39
40
41
42 )))
43 1. (((
44 You will get a FortiClient Console window. Select the 'Remote Access' tab and click the blue 'Configure VPN' link in the center of the white area (see picture below)
45
46 [[Windows FortiClient console page, Configure VPN link display>>image:attach:ForticlientInitialPreconfigScreen.png||alt="Windows Forticlient console page, configure vpn link display" custom-width="true" original-height="498" original-width="631" width="440"]]
47 )))
48 1. Provide a connection name
49 1. The Remote gateway is **fortigate.remc1.net** for most individuals, including SupportNet members, vendors, or other outside parties. Otherwise, please email or call [[support@remc1.net>>mailto:support@remc1.net||shape="rect"]] / 9064877624 to ask what the endpoint address is for your entity
50 (% start="1" %)
51 11. **Vendors and other 3rd parties require a user/pass to be added to the FortiGate directly** and provided to the vendor/3rd party (see step 10)
52 1. Put a check in the customize port box and enter **10443**
53 1. Optional: Click the 'Save Login' radio button and in the Username Field type in your username.  This will be your email address e.g. [[ekemppainen@remc1.org>>mailto:ekemppainen@remc1.org||shape="rect"]].
54 1. (((
55 **If you are a vendor,** REMC1 will supply you with your username.  Contact REMC1 Support if you are unsure of your full username at 9064877624
56
57 [[image:attach:2024-02-12_03-15-13.png||custom-width="true" original-height="525" original-width="656" width="516"]]
58 )))
59 1. Click 'Save'
60
61 === {{id name="After-Using-The-KACE-Distro"/}}After Using The KACE Distro ===
62
63 {{error}}
64 This section is for REMC1 staff using the KACE distro to deploy the SSL VPN client.
65 {{/error}}
66
67
68 If you used the K1000 distribution:
69
70 (% start="1" %)
71 1. Wait for a notification telling you that the settings were restored.
72 1. Open the FortiClient console.
73 1. (((
74 Accept the EULA.
75
76 [[image:attach:2020-03-23_5760x1080--1584983302.jpg||custom-width="true" original-height="705" original-width="883" width="440"]]
77 )))
78 1. Make sure the individual's account is in the VPN group in Active Directory listed above. If this is an organization that doesn't have a domain connected to the FortiGate, proceed to making a user in the FortiGate for them.
79 1. (((
80 You are ready to go. Enter your username (UPN if you are in the forest) and password.
81
82 [[image:attach:2020-03-23_5760x1080--1584983568.jpg||custom-width="true" original-height="704" original-width="882" width="440"]]
83 )))
84
85
86
87 (% style="margin-left: 30.0px;" %)
88 === {{id name="To-Connect"/}}To Connect ===
89
90 (% start="1" %)
91 1. (((
92 You should see an orange shield on your desktop titled FortiClient.  Run this by double-clicking.  Alternatively, you may see a green shield in the lower right taskbar.  Right-click on that and select 'Connect to (whatever you named your profile)'.  See the pictures below
93
94 [[FortiClient desktop icon display>>image:attach:image2016-12-1 11:29:42.png||alt="FortiClient desktop icon display" custom-width="true" original-height="96" original-width="99" width="108"]]
95
96 [[Windows FortiClient right click, connect to profile path display>>image:attach:ConnectForticlientTaskbar.png||alt="Windows Forticlient right click, connect to profile path display" custom-width="true" original-height="151" original-width="295" width="440"]]
97 )))
98 1. Type in your username (if you didn't set it up to auto-fill in the steps above).  This will be your email address. eg: [[jsmith@ccisd.org>>mailto:jsmith@ccisd.org||shape="rect"]] or [[djohnson@hpts.us>>mailto:djohnson@hpts.us||shape="rect"]].  **If you are a Vendor:** Contact remc1 if you are unsure of your full username
99 1. Type in your NETWORK login password.  This will be the same password used to log into your work computer and your email. It's all one login.** If you are a vendor** or outside entity/non REMC1 member then REMC1 will supply you with the password
100 1. (((
101 Click 'Connect'.  If you receive a certificate warning (you shouldn't unless you used the IP address instead of fortigate.remc1.net as the remote gateway) **accept the certificate** to finish the connection
102
103 [[Windows FortiClient console login page display>>image:attach:ForticlientConnectingScreen.png||alt="Windows Forticlient console login page display" custom-width="true" original-height="503" original-width="635" width="441"]]
104 )))
105 1. Remember to **disconnect when you are done**
106 1. (((
107 To disconnect, double-click on the FortiClient shield icon on your desktop and then click 'Disconnect' in the window that pops up OR right click on the green FortiClient shield in your taskbar and select Disconnect (see picture below)
108
109 [[image:attach:ForticlientDisconnectScreen.png||alt="Windows Forticlient console connected page display" data-xwiki-image-label="Windows FortiClient console connected page display" custom-width="true" original-height="501" original-width="636" width="441"]]
110 [[Windows FortiClient right click, disconnect from profile path display>>image:attach:DisconnectingForticlient.png||alt="Windows Forticlient right click, disconnect from profile path display" data-xwiki-image-style-alignment="start" custom-width="true" original-height="194" original-width="329" width="441"]]
111 )))
112
113
114 == {{id name="OSX---Apple"/}}OSX - Apple ==
115
116 (% style="margin-left: 30.0px;" %)
117 === {{id name="To-Manually-Configure"/}}To Manually Configure ===
118
119 (% start="1" %)
120 1. (((
121 Download the OSX client [[below>>url:https://confluence.remc1.net/display/PS/District+SSL+VPN+Connection+And+Clients#DistrictSSLVPNConnectionAndClients-ClientDownloads-Windows-Linux-AppleOSX||shape="rect"]] and double-click on the download. It will mount as a drive. You must open the finder and click on it like a disk drive and run the FortiClientUpdate.app as shown in the screenshot below.
122
123 [[OSX finder, FortiClientUpdate.app path display>>image:attach:OSXForticlientDriveInFinderInstall.png||alt="OSX finder, fortigate client update path display" custom-width="true" original-height="403" original-width="419" width="442"]]
124 )))
125 1. (((
126 A window will pop up. Click 'Continue', then 'Continue', then 'Agree to the license' (if you are UPGRADING, then you will not see that step) then click the 'Customize' button on the lower middle part of the window (see screenshot below)
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130 [[OSX install FortiClient page, customize button display>>image:attach:OSXForticlient-customize-install.png||alt="OSX install Forticlient page, customize button display" data-xwiki-image-style-alignment="start" custom-width="true" original-height="438" original-width="621" width="442"]]
131 )))
132 1. IMPORTANT NOW UNCHECK OTHER COMPONENTS or it will install a slew of annoying garbage such as webfilter, antivirus etc. which you don't need
133 1. Click the 'Install' button and finally the 'Close' button
134 1. (((
135 On the top OSX Menu Bar click the Black Shield and select Open FortiClient Console OR Go to your Finder then click 'Applications' on the left side of that window then on the right side double click on the FortiClient icon with the orange shield (see pictures of both methods below).
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140 [[image:attach:OSXForticlientMenuBarIcon.png||alt="OSX menu bar black shield, open forticlient console path display" data-xwiki-image-label="OSX menu bar black shield, open FortiClient console path display" data-xwiki-image-style-alignment="start" custom-width="true" original-height="131" original-width="901" width="639"]]
141 or
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146 [[OSX finder tool, Applications, FortiClient console path display>>image:attach:OSXfinder-applications-forticlient.png||alt="OSX finder tool, Applications, forticlient console path display" data-xwiki-image-style-alignment="start" custom-width="true" original-height="481" original-width="941" width="640"]]
147 )))
148 1. (((
149 Once open, click the 'Remote Access' tab on the left side of the window then the gray gear icon on the right part of the window and select Add New Connection (see picture below)
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154 [[OSX FortiClient console page display>>image:attach:OSXForticlient-initialscreen-install-gear.png||alt="OSX forticlient console page display" data-xwiki-image-style-alignment="start" custom-width="true" original-height="479" original-width="626" width="440"]]
155 )))
156 1. Select the SSLvpn radio button on top
157 1. Name your connection: eg: CCISD or Hancock Schools or REMC1
158 1. Remote Gateway: fortigate.remc1.net
159 1. Click 'Customize Port' and type in **10443**
160 1. (((
161 Click 'Save Login' checkbox
162
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166 [[OSX FortiClient VPN add connection page display>>image:attach:OSXForticlientSettingsFilledOut.png||alt="OSX forticlient vpn add connection page display" data-xwiki-image-style-alignment="start" custom-width="true" original-height="476" original-width="621" width="439"]]
167 )))
168 1. Type in your username in the Username field. This will be your FULL USERNAME which designates what district or entity you are employed with. e.g.: [[jsmith@ccisd.org>>mailto:jsmith@ccisd.org||shape="rect"]] or [[djohnson@hpts.us>>mailto:djohnson@hpts.us||shape="rect"]]. Contact remc1 if you are a vendor/outside entity or are unsure of your full username.
169 1. Click the 'Add' button at the bottom right
170
171 === {{id name="Using-The-KACE-Distro"/}}Using The KACE Distro ===
172
173 {{error}}
174 This section is for REMC1 staff using the KACE distro to deploy the SSL VPN client.
175 {{/error}}
176
177
178 If you used the K1000 distribution:
179
180 (% start="1" %)
181 1. Deploy and wait for the software to install.
182 1. Please allow 30 seconds after the icons appear in Applications for settings to apply.
183 1. Client can then "double clicked" and it is ready for use.
184
185 (% style="margin-left: 30.0px;" %)
186 === {{id name="To-Connect"/}}To Connect ===
187
188 (% start="1" %)
189 1. (((
190 On the top OSX Menu Bar click the Black Shield and select 'Open Forticlient Console' OR Go to your Finder then click 'Applications' on the left side of that window then on the right side double click on the Forticlient icon with the orange Shield (see pictures of both methods below).
191
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194 [[image:attach:OSXfinder-applications-forticlient.png||alt="OSX finder tool, Applications, forticlient console path display" data-xwiki-image-label="OSX finder tool, Applications, FortiClient console path display" data-xwiki-image-style-alignment="start" custom-width="true" original-height="481" original-width="941" width="637"]]
195 or
196
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199 [[OSX menu bar black shield, connect to profile display>>image:attach:OSXForticlientMenuBarIcon.png||alt="OSX menu bar black shield, connect to profile display" data-xwiki-image-style-alignment="start" custom-width="true" original-height="131" original-width="901" width="635"]]
200 )))
201 1. When the window pops up make sure your correct VPN Name is selected
202 1. Type in your username in the Username field. (skip if its already there and saved in the config from the initial setup) This will be your FULL USERNAME which designates what district or entity you are employed with. eg: [[jsmith@ccisd.org>>mailto:jsmith@ccisd.org||shape="rect"]] or [[djohnson@hpts.us>>mailto:djohnson@hpts.us||shape="rect"]] . Contact remc1 if you are a vendor/outside entity or are unsure of your full username.
203 1. Type in your NETWORK login password. This will be the same password used to log into your work computer and your email. Its all one login. If you are a vendor or outside entity/non REMC1 member then REMC1 will supply you with the password.
204 1. Click 'Connect'
205 1. Remember to disconnect when you are done. To disconnect, click on the shield in the top menu bar as explained above or double-click the FortiClient orange shield in Applications and click 'Disconnect'.  Screenshots for both methods are already included above
206
207 == {{id name="Apple-IOS"/}}Apple IOS ==
208
209 * Available in the app store. Titled FortiClient. I recommend just using the built in ipsec feature of IOS but the SSLvpn FortiClient option does work well also. The settings are the same as explained above.
210
211
212 == {{id name="Android"/}}Android ==
213
214 * Available here: [[https:~~/~~/play.google.com/store/apps/details?id=com.fortinet.forticlient_vpn&hl=en>>url:https://play.google.com/store/apps/details?id=com.fortinet.forticlient_vpn&hl=en||shape="rect"]] or search for FortiNet in the Google Play Store.
215 * (((
216 [[Android FortiClient VPN page display>>image:attach:image2016-12-1 17:23:31.png||alt="Android forticlient vpn page display" data-xwiki-image-style-alignment="start" custom-width="true" original-height="1024" original-width="640" width="330"]]
217 )))
218
219 == {{id name="Client-Downloads"/}}Client Downloads ==
220
221 * Windows:   [[FortiClientVPN-7.4.3.4799.msi>>url:https://xwiki.remc1.net/xwiki/bin/download/PS/VPN/District%20SSL%20VPN%20Connection%20And%20Clients/WebHome/FortiClientVPN-7.4.3.4799.msi?rev=1.1]]
222 * MacOSX Client:  [[FortiClientVPNOnlineInstaller_7.0.dmg>>url:https://xwiki.remc1.net/xwiki/bin/download/PS/VPN/District%20SSL%20VPN%20Connection%20And%20Clients/WebHome/FortiClientVPNOnlineInstaller_7.0.dmg?rev=1.1]]
223 * Linux 64bit Generic Client:  [[forticlient_vpn_6.4.2.0938_amd64.deb>>url:https://xwiki.remc1.net/xwiki/bin/download/PS/VPN/District%20SSL%20VPN%20Connection%20And%20Clients/WebHome/forticlient_vpn_6.4.2.0938_amd64.deb?rev=1.1]]
224 * iOS: [[FortiClient VPN Version 7.2.2>>url:https://apps.apple.com/us/app/forticlient-vpn/id1475674905||shape="rect"]]
225 * Android: [[FortiClient VPN Version 7.2.0>>url:https://play.google.com/store/apps/details?id=com.fortinet.forticlient_vpn||shape="rect"]]
226
227 == {{id name="Troubleshooting-Steps"/}}Troubleshooting Steps ==
228
229 (% start="1" %)
230 1. You can test to be sure the access from the remote location is correct by opening a browser and going to [[https:~~/~~/fortigate.remc1.net:10443/>>url:https://fortigate.remc1.net:10443/||shape="rect"]]
231 1. If you can get the Fortigate web page, attempt to log in with your username and password.
232 1. If the client isn't working after the first two steps, call the Supportnet Helpdesk to verify right group/credentials